Business ProfileforFBC Farm and Small Business Tax Consultants

I joined FBC in February 2024. I paid for a membership for 2023 taxes of $**** on January **, 2024 and a future membership for 2024 in the amount $******* ( $**** on March *, 2024, $**** on April *, 2024 and $**** on April **, 2024.The Farm Business Consultants committed to providing me Business and Personal Tax returns/ tax services. They said they would help me with taxes and make my life easier. The nature of the dispute is that I provided all documentation to this company required by March *, 2024 and they submitted my taxes * months late which caused me penalties. I was ignored for months, after several attempts to contact them and having to speak with several phone agents and supervisors who at times also ignored emails asking for clarification and calls to try to get my taxes completed. The representative did not communicate with me, respond to emails or calls. He was not available for Tax help as was the service promised. He didnt do his job on time which cost me penalties. I dont want to continue to work with their company for the 2024 membership because of the poor treatment I received and lack of communication, explanation and guidance regarding taxes and tax submission. The company agreed to a partial refund but I believe I am owed a full refund for the future membership for 2024 taxes as I dont believe I should be penalized for FBC and their representatives poor performance and submitting my taxes late. They continue to report things and then the story changes and there are discrepancies they cant and wont explain. They have caused extreme stress and anxiety and dont believe they have done a proper job so I want my full refund back.