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Business Profile

Travel Agency

Multi Culture Travel World Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The agents have charged my card with additional fees without disclosing any information upon payment. The fees are also unrelated to my flight charges and they lied about my flight cost. They charged this fee saying it is the cost of my flight but proceeded to make 2 transactions on my card. Without providing any proof of purchase. When I went back asking for a receipt a fake/fraudulent invoice was given that they made.

    Business Response

    Date: 03/04/2024

    1. ***************** visited the office on Mar28,24 to book her ticket for *****,******

    2.She was offered a route with ************* to travel from Apr20, to May08 .

    3.A fare of $1840.36 was quoted and Rules and Regulations of the booking explained to her.

    4.She was informed about the fare $1840.36 being charged in split transactions but not exceeding the amount quoted ($1840.36)

    5.Since ****************************; agreed for the mentioned amount ,a  Credit card authorization form  was signed by her .The ticket was then emailed to her.

    6.On Apr 2nd,********* visited the office and questioned about the split transactions of $1639.36 and $201..total of $1840.36.She was again briefed that the amount hasnt exceeded the quoted amount.

    7.*************************** mentioned that she spoke to the Ailrlines and was advised that the fare is only $1639.36.Fares,Rules and Regulations for the Bookings made directly with the Airlines are totally different from the fares given to the  Travel Agents ,hence the conflicting amounts received by the passenger from the Airlines.

    8.MultiCultureTravelWorld is a reputed Agency for the past 30yrs.The invoices given to the passenger are genuine invoices.

    Customer Answer

    Date: 08/04/2024

     
    Complaint: 21521408

    I am rejecting this response because it is not true. I was told my ticket is $1840 no additional fees or travel agency fees were mentioned to me. If they had been then I would have booked my ticket independently through the airline. Multi culture failed to disclose this information to me and prevented me from making an informed decision. 

    Furthermore, I was told my card would have a split charge. However, no further information was provided I was not told why there is a split charge. I was not told how much each charge would be. The agent took my card and used it without providing me with details or the full information. The first charge is for my flight ************* the second charge is fraudulent Internation.

    I was also not provided a receipt or any payment confirmation. The agent told me he will email it to me, but that was another lie the only thing emailed to me was the flight itinerary same as the printed copy I was given. When I went back and asked for a receipt I was initially told it could not be provided for the same day and I would have to return the following day to collect it. However, after speaking to the owner I was provided an invoice within a minute. The invoice of my purchase is very clearly a fake they drafted. They have magically summed up a grand total of $1840.36 but it still doesnt show why there was a split charge or where that $201 is going.

    My flight is $1639.36 and the additional charged were not disclosed upon booking and their answers to my questions have not been truthful or transparent. Again, I am requesting a refund for the extra $201 I was charged.

    Sincerely,

    ***************************

    Business Response

    Date: 09/04/2024

    1.*********** agreeed,signed and  paid the amount of  $1840.36 on her Credit Card towards the purchase of the ticket.She wasnt overcharged at all.

  • Initial Complaint

    Date:26/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ticket from ****** to karahi ********** was informed by travel agent that your flight has been canceled and you will get your refund within 3 to 5 bussines days, but it's been more than 4 months I have not received any refund till today I am keep calling travel agent but there is no positive response, please help me regarding this matter thanks

    Business Response

    Date: 28/02/2024

    Hello 

    Attached is the proof of Refund from ******** Airlines back to passenger Credit Card VI4500004******0339 on Nov 03, 2023 

    Thank you

    *******************

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had to book our son's flight from ******* to ********* on Feb 14, 2022, twice due to a **** issue. The flight was part of his travel from ******* to *****.The agent's staff, *****, had booked the ticket after talking to Air ****** on phone before booking the ticket, but Air ****** did not allow him to board the plane on that ticket, so we had to purchase another ticket on the spot. When I contacted the agent to pursue the matter with them and get us compensated *****, who had done the booking, said she has emailed them. When I contacted her again after waiting for many days, she said she has lost all emails, and wanted me to forward her email to Air ******, which she had copied to me as well. However, she had not sent me any such email, and I am sure she hasn't contacted Air ****** as well, but is making excuses. Now she doesn't want to chase the matter further, and I cannot ask for any compensation from Air ******, as they ask me to contact the agent Please help me in this matter

    Business Response

    Date: 26/10/2022

    The client's son didnt have **** for *****,hence was booked with a long layover in ********* in order to have enough time to reach the consulate and do the needful.********* was contacted (in front of the client's wife )and the Airline had no issues for the pax to fly to ********* enroute to ***** without the ****** ****.********* agent on the day of the of departure didnt allow the client's son to travel.This was an error on the part of the ********* agent.I have been in this business for more than 20 years and have been issuing these type of tkts a lot many times without any hassles at all.There was a similar case in August and the pax was allowed to travel.As far as the emails are concerned ,I dont have any need to give any lame excuse as the client is stating.Infact I can also give the name of the client travelling under the same circumstances and had no issues whatsoever.

Multi Culture Travel World Ltd. is NOT a BBB Accredited Business.

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