Business ProfileforLux Windows & Glass Ltd.

Overall my experience with Lux windows has only led to stress and a damaged home. I was mistaken when I thought going with a big, “trusted” name would mean I would have less issues with the job. The product might be good but the installers make me regret going with Lux. Make sure you take pictures of your house and lay down cloth/tarp to project your house, or else you'll be in for another project or two. The workers clearly didn't care about my home when they did they job, wiping silicone and foam on my walls and appliances. Broken drywall - While doing the job the workers bumped into a wall causing a red mark on the wall and dented drywall. They also pulled out the drywall around the window causing a roughly two foot long crack in the drywall along a stem and paint along with two tears in the drywall elsewhere. Complete disregard for my home No drop cloths - Wearing shoes indoors and dragging garbage bins and other tools caused scratches in the floor Significant delays - Initial payment was May 9, 2024, job was complete July 25th 77 days later. I did ask for the job to be shifted a day later so between the payment and original scheduled date was 76 days. Sloppy work - The workers wiped their hands after handling spray foam and silicone on my appliances and painted walls meaning this has to be scrapped off. They tore off the silicone around the junction box for my internet and tv cables while moving a water barrel for the job. Finally, while the door handles are the original from the previous door, the door handles are difficult enough to open that my mom, a senior, thought they were locked when she came to visit. I’ve been told that I can break off a security tab to fix this but it seems like a pretty lousy fix after spending thousands of dollars on a door. The locks are ****** brand locks.

It is our goal at Lux Windows and Doors to consistently provide the quality and service that all of our customers have come to know and expect. It is truly regrettable that you did not get that experience. We look forward to the home visit tomorrow to address the concerns you have mentioned regarding the installation. I assure you we take this very seriously and will take the necessary steps to ensure 1). your order is completed to typical Lux standards and 2). that we continue extensive installer training to ensure consistent Lux quality installations.