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Find a Location

Royal Wagon Accessible Inc has 1 locations, listed below.

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    Business ProfileforRoyal Wagon Accessible Inc

    Disability Access

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    17510 102 Avenue NW, Edmonton, AB T5S 1K2
    BBB File Opened:
    25/5/2021
    Years in Business:
    7
    Business Started:
    7/7/2017
    Type of Entity:
    Corporation
    Business Management
    • Hussein Jime, Director
    Contact Information

    Principal

    • Hussein Jime, Director

    Customer Contact

    • Hussein Jime, Director

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda T

    1 star

    26/12/2023

    If I could rate the service zero, I would. I booked a ride 6 weeks prior to Christmas for my 93 year old dad, who lives in an assisted living home, to come to my place for Christmas dinner. He is wheelchair bound. I booked the return trip for 7 pm. His facility locks the front door at 8 and thought that even if they were running a little late, this would give him enough time to get home and settled. I had not heard from the driver at 7:30 so gave him a call. The driver called me 15 minutes later and said he would be here in 30 minutes. I phoned my dads residence to ensure they would let him in. The ride did not come until 8:30. It was not a Royal Wagon van but a coop taxi. I was charged a a surcharge of ***** each way. This was not mentioned at the time of booking. The ride was less than 15 minutes each way. When I contacted the supervisor today, he did not apologize nor did he offer the removal of the surcharge. We were charged ***** extra for a service that was not delivered. The supervisor made excuses and wanted me to understand the problems he had finding drivers. I told him that they should stop taking reservations if they didnt have enough drivers. This was very upsetting for my dad who is usually in bed before 8. For a company whose business is providing service for mobility challenged people, there was a total lack of empathy and understanding.

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