Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Law Depot provides legal forms etc on an subscription basis with annual auto renewal. I saw the charge on my credit card bill received ******2025 which posted *****/2025. I called Law Depot to cancel and was told subscription was fully earned since it wasn't cancelled within ** days of renewal. This was never disclosed and no reminder email was sent indicating renewal date had arrived and my cc would be charged. I don't believe this is legal and I see where Law Depot lists an *********** address but my billing statement reflects ********, ******, maybe to escape BBB and US law regarding subscriptions agreements and cancellations?

  

  Business Response

  Date: 16/04/2025

  Dear ****,

  Thank you for reaching out.
  
  We would like to clarify that renewal information was provided both via email and on your receipt at the time you subscribed to our product. It clearly states:
  "Your 1 Year Pro Subscription will renew yearly at the regular price, charged to the payment method you provided."
  Additionally, we included instructions on how to manage your subscription.
  
  We're sorry to hear that you no longer wish to continue with our service. Unfortunately, as the request falls outside of our 30-day refund period, we are unable to issue a refund in this case.
  However, we have gone ahead and canceled your subscription, so you will not be charged again in the future.
  
  LawDepot is based in ********, ******, with offices in the ************* and ******************. If you wish to contact us by mail, you may send correspondence to our U.S. address in ************
  
  Should you have any further questions, feel free to let us know.

  Regards,

  *****
  Customer Support Manager

  Customer Answer

  Date: 16/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I never received an email stating it was time to renew my subscription! When I told the individual on the phone this she stated, "we don't keep that information on file" and yet my email address is the user id issued by **********************. Auto renew subscriptions are fairly common, I've never encountered one that didn't either pro-rate a cancellation request or flat cancel with a 100% refund. Convenient that Law Depot's stated policy (as I'm learning now) only allows ** days to cancel - timing wise I had not received my credit card statement with the charge until after the ** day ****** period"!
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 17/04/2025

  Dear ****,

  Thank you for your reply, and Im sorry to hear about your experience with the renewal and the delay in seeing the charge on your bank statement.
  While we do not send a separate renewal reminder, the confirmation email sent at the time of your original purchase included full details about the subscription, including the renewal terms. It stated that your 1-Year Pro Subscription would automatically renew annually at the regular rate using the payment method on file.
  
  We understand that you only became aware of the renewal after reviewing your bank statement, and we sincerely regret any inconvenience this may have caused. However, as the request for cancellation was made after the 30-day refund window outlined in our policy, we are unable to provide a refund at this time.
  
  Your subscription has been canceled to ensure no further charges will occur moving forward.
  We truly value your feedback and have shared your comments with our team to help improve communication around renewals. Please let us know if theres anything else we can assist you with.

  Regards,

  *****
  Customer Support Manager

• Initial Complaint

  Date:10/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , I paid for the following services. Order Number: LWS040325-101333-883 Order Date: April 3, 2025 12:13 PM ET Incorporation Package (*******) - LawDepot Filing Fee (**):$79.00 Incorporation Package (*******) - ************ (**):$50.00 Incorporation Package (*******) - Corporate Minute Book - Digital copy (**):$59.00 Incorporation Package (*******) - Business Number, Tax Account, GST/HST and Payroll Registration (**):$60.00 Incorporation Package (*******) - ****************** Fees (**):$325.00 GST - Tax (5%):$28.65 Total:$601.65 GST# *****-4947 I was issued the minute book today after repeated requests. Their office kept saying its in my document tab and its available for download but they were not there. After repeated requested they managed to add all documents related to my incorp. When i asked them for refund of 50$ which i paid for rush service , they refused the request saying that rush service was only incorportation which was registered same day but their receipt says about the whole package.Incorporation Package (*******) - ************ (**):$50.00 So i am not sure if i am wrong asking about the refund of 50$ or they are correct about falsely advertising 50$ for the whole package.

  Customer Answer

  Date: 10/04/2025

  Attached is the copy of the receipt 

  

  Business Response

  Date: 15/04/2025

  Dear ****,

  Thank you for reaching out. We understand your concern and would like to take a moment to clarify the details of the service you received.

  The ************ includes a 23 business day turnaround specifically for the filing of the incorporation, as outlined in the "Final Details" tab of the application.
  We received your Rush Incorporation Package on April 3, 2025, at 10:13 AM MDT, we completed the registration and returned to you the same day at 12:37 PM MDT. A follow-up email was sent shortly after at 12:38 PM MDT, which included instructions on how to access your minute book and related documents. In your Incorporation document page, you should be able to find the incorporation date when your incorporation was completed successfully.

  Upon reviewing our contact history, we only received your inquiry via live chat on Thursday, April 10, during which our agent successfully assisted you in locating the required files. 

  As the service was completed within the promised timeline and notifications were provided accordingly, we regret to inform you that we are unable to issue a refund for this order.
  Thank you for your understanding. If you have any further questions, please dont hesitate to reach out.

   

  Regards,

  Cally
  Customer Support Manager

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LawDepots free trial on January **, 2025, and never used their service again after that. However, I recently discovered that I have been charged for two months without receiving any email or text notifications regarding these charges.I do not recall when I officially registered the account, and I am unable to log in to cancel the subscription. This has been a frustrating and misleading experience, as I was never notified of any continued billing. I would like a full refund for the unauthorized charges and for my account to be canceled immediately to prevent further deductions.

  

  Business Response

  Date: 02/04/2025

  Hi *******,

  Thank you for your email and for bringing this to our attention. 
  After checking our records, we are unable to find an account for this email address ******************** To assist you further, please provide one of the following:
  
  - Alternative email address associated with this account
  - First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
  
  
  Once we receive the information, we will promptly assist you.
  
  
  Regards,
  *****
  Customer Support
  
  

  Customer Answer

  Date: 08/04/2025

  Per Merchant's requirement, here is the detailed info:

  the email ***************** should be my only personal email..sometimes browser automatically added "." in between, so maybe try ****************** or ***************************

  payment info:

  American Express - **** ******* **** 

  name on the card: **** ***

  free trial date started at Jan ****
  
  Thanks for the help

  

  Business Response

  Date: 08/04/2025

  Hi *******,

  Upon checking, the charges are associated with ***************************. The subscription had been cancelled when we received your chargeback request.

  Since the charges were sent to ********************** we are unable to proceed further for you. Please check the chargeback status with your bank for any questions.

  Thank you for your understanding.

  Regards,

  *****
  Customer Support Manager

  Customer Answer

  Date: 11/04/2025

  Hi *****,

  Thank you for the response.
  Unfortunately, my bank has already rejected the dispute, which is why Im now seeking a resolution directly with you and through the Better Business Bureau.
  Given that the subscription has been canceled and the service was not used, I would greatly appreciate it if you could review this matter again on your end and consider issuing a refund directly.
  Please let me know if theres anything further you need from me to move forward.

  
  Best regards,
  *******

  

  Business Response

  Date: 14/04/2025

  Dear *******,

  Thank you for your reply.

  I'm sorry to hear that your bank has rejected the disputethats certainly a frustrating situation. Unfortunately, once a charge has been submitted to a chargeback and a final decision has been made by your bank, we are no longer able to review or reverse the charge on our end. At that point, the matter is fully handled between the cardholder and the bank.

  That said, your subscription has been canceled and no further charges will be made. We truly appreciate your understanding and are here if you have any additional questions or concerns.

  Regards,

  *****
  Customer Support Manager

  Customer Answer

  Date: 22/04/2025

  I signed up for a 1-week free trial on January **, 2025. I acknowledge that I did not cancel the subscription in time, which led to a charge. However, the merchant never notified me after charging my accountnot once over the two months they continued to bill me. If I hadnt manually checked my bank statement, I would not have known I was being charged at all. I find this practice to be extremely concerning and not reflective of a fair or transparent transaction.

  When I contacted the merchants customer service on ********************, I was told they could not help me because the matter was now between me and my bank due to my dispute. After discussing this with my bank (****************), they clarified that they are only a mediator and have already closed the case based on the information provided. They also advised that the merchant could still issue a refund if they chose to do so.

  I understand this started as a mistake on my part for not canceling the subscription, but I dont believe it's fair that the merchant can continue charging without notifying me. I believe I deserve a refund for at least one of the billing cycles and a resolution that acknowledges the lack of communication.
  

• Initial Complaint

  Date:26/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business and Law Depot was supposed to fulfill certain requirements paid for and charged for.Upon speaking with my accountant , the firm informed me that certain task were not performed.I emailed them to inquire and requested a credit on items I had been charged for and paid for when the service wasn't actually performed.Its been about 3weeks now, and funny enough, there is no refund pending and although I received a confirmation my message had been received, complete crickets.I request a full refund now given the fraudulent transaction, lack of transparency and refusal to address the problem.

  

  Business Response

  Date: 27/03/2025

  Hi Mils,

  Thank you for reaching out. I completely understand your confusion, and I appreciate the opportunity to clarify this for you.

  You placed an order for an Incorporation Package on February 5, 2025, under the email ************************* (Order #LWS020525-090631-355). This order was completed and emailed to you the same day. To download and view the document, you can log into your LawDepot account, click on Help on the top right and then select Email Us.

  Additionally, on February 6, 2025, you placed a Name Search order (Order #*********-105354-354). After discussing your needs throughout the day, it was determined that this order was not suitable for you. As a result, we processed a refund for the Name Search order on February 7, 2025, as per your request.

  
  If you have any further questions or need assistance, please dont hesitate to reach out. Were happy to help!

  
  Best regards,

  Cally

  Customer Support Manager

  Customer Answer

  Date: 28/03/2025

   
  Complaint: 23118412
  
  I am rejecting this response because:
  

  The email I sent requesting adjustment be made given that I was charged for the requested service that was never performed. It was ignored and my accountant actually notified me that my GST and Payroll was never created and yet it was requested and paid for , but the services not delivered by LawDepot.

  Based on that fraudulent activity and given that even when notified and completed the formal request using the format directly from my LawDepot account, not only was it ignored, it was never corrected, now that is why I am asking for a full refund as other than inputting the data into your system, I and someone else did the work for you. 

  Sincerely,
  
  Mils Milano

  

  Business Response

  Date: 07/04/2025

  Hi Mils,

  Thank you for your email.

  As previously mentioned, the ******************* Package was completed and forwarded to you on February 5, 2025, the same day it was ordered. At that time, no refund request was made. Following the completion of this package, LawDepot proceeded with filing for the Business Number, Corporate Tax Account, GST, and Payroll on your behalf. The following message was sent regarding your registration details:

  Business Number: 7*******7
  
  Corporate Tax Account: 7*******7 RC 0001

  Please note that we attempted to process the request for a GST/HST and/or Payroll Account number through the ********************* (***). However, we were advised that *** requires a direct phone call from the director(s) to proceed. This could be due to various reasons, such as:
  - A minor discrepancy (e.g., misspelled name, incorrect **************** Number).
  - Existing sole proprietorships or multiple corporations associated with the director(s) requiring additional validation.
  - Any other details that fall outside the scope of our services.

  To complete the registration, please contact CRAs tax services office at:
  ************** (English)
  ************** (French)

  We previously informed you in your order that we were unable to complete the registration for the GST/HST and/or Payroll Account number. However, you can proceed with the registration directly with CRA at no additional cost.
  As the service has been fulfilled, we are unable to provide a full refund. However, as a goodwill gesture, we have issued a refund for the GST/Payroll registration portion, as we were unable to complete this step on your behalf.
  Please let us know if you have any further questions.

  Regards,

  ***** ****
  Customer Support Manager

   

   

   

• Initial Complaint

  Date:20/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I simply want to cancel account; they have reinstated it and give me a run-around when attempting to call to cancel. Now they cannot find my e-mail address (which has not changed in over 25 years!)

  

  Business Response

  Date: 27/03/2025

  Hi Dr. ***************** you for bringing this up to our attention.

  Upon further investigation, we can find an account ********************* with the similar cardholder's name and email domain, and that is associated with an active LawDepot subscription.
  Please confirm if we can proceed with cancellation and we will review the refund request for you.

  Regards,
  ***** ****
  Customer Support Manager

  Customer Answer

  Date: 28/03/2025

  CANCEL THE ACCOUNT!  THIS IS NOT MY FIRST ATTEMTP TO CANCEL!!!  AND I EXPECT A REFUND SINCE YOU ARE DRAGGING YOUR FEET TO CANCEL!

  Customer Answer

  Date: 28/03/2025

   
  Complaint: 23092081
  
  I am rejecting this response because there is no response!
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 01/04/2025

  i told them to cancel the account.  Like I said, this is their method of dragging feet and I'm %$#%& tired of it!

  See this from last time:  CANCEL THE ACCOUNT!  THIS IS NOT MY FIRST ATTEMTP TO CANCEL!!!  AND I EXPECT A REFUND SINCE YOU ARE DRAGGING YOUR FEET TO CANCEL!

  

  Business Response

  Date: 02/04/2025

  Hi Dr. ***************** you for your reply and additional information.

  I wanted to clarify that the email you provided over the phone to our agent were different than the one on file.

  This is the reason of why we were not able to search the correct account for you as you signed up for an account using a different email address (*******************************).

  As you requested, your subscription has been canceled, and you will no longer be billed. We have sent a confirmation email to *******************************.

  As goodwill gesture, I have provided a one-month refund of $49.0000 USD and it will be processed to your Credit Card within 5 business days.  
  Please check the same email within 24 hours for confirmation.
  
  Thank you for visiting LawDepot.
  
  Regards,
  
  Cally
  Customer Support Manager

• Initial Complaint

  Date:31/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the company with an inquiry about charges that were not accurate. January **, 2025 at **** p.m. Spoke to an agent (*****) who began a very hostile engagement that clearly was a part of her practice. The agent was condescending, rude and hostile toward me. At issue was unlawful charges. Charges that continued beyond the cancellation of the plan. I attempted to inquire about the charge and was met with huge assumptions about my actions. She didn't attempt to hear my inquiry. Her assumptions were cookie cutter responses to questions that clearly have been asked hundreds of times by other surprised and unsuspecting consumers. This company seems to mishandle requests for cancellations and continues to add charges at will. The attitude of this agent points to a pattern of behavior that the company indulges in without consequence. How are they rated A+???????

  

  Business Response

  Date: 31/01/2025

  Dear ******,

  Thank you for reaching out and for bringing this to our attention. Im sorry to hear that your experience did not meet your expectations. It looks like there may have been some miscommunication, and Id like to clarify the situation for you.

  I understand that you previously had free library access to LawDepot. Upon reviewing your subscription records, your library access was canceled on July *, 2022, which you can also verify on your My Subscriptions page. Since then, access to your account and documents require a normal LawDepot subscription or license.
  On December **, 2024, you signed up for a trial by entering payment information, which then renewed into a monthly subscription as no cancellation was made within the trial period. Your subscription was ultimately canceled on January **, 2025, before you contacted our support team.

  I sincerely apologize if our agent did not fully explain the status of your library access. I understand the frustration caused by these charges, and as a goodwill gesture, I have issued a one-month courtesy refund of $***** USD for you. The refund will be processed to your credit card within * business days. Your subscription has been canceled, and you will not be billed in the future. Please check your email within ** hours for confirmation.

  If you wish to continue using free library access, please reach out to your library to have them reactivate your account. In the future, if you believe you are signing up for a free library account but encounter a payment page, I recommend checking your subscription status first and consulting your library for further assistance.

  
  I appreciate your understanding, and I apologize for any inconvenience this has caused. Please let me know if theres anything else I can assist you with.

  Regards,

  ***** ****
  Customer Support Manager

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a week long trial subscription, I called a personally spoke to an employee @ the same number provided on website & cancelled my subscription, they for two months now have kept charging me ***** a month, I called and spoke with a manager and they told me to bad , that they are and can continue to charge me and they would not refund my money, please help

  

  Business Response

  Date: 02/01/2025

  Hi ******,

  Thank you for bringing this to my attention.

  I look into your account *******************************, there was only one charge to your MasterCard ending **** on Nov *, 2024. Since there was no cancellation on file within the trial period, it was renewed to a monthly subscription. 
  
  Your subscription was cancelled automatically on Dec *, 2024, due to payment failure. There is no charge in your account ******************************* after the cancellation. Unfortunately, we cannot provide a refund base on our Terms of Use. (*********************************************)

  If you want to remove your payment information on our site, you can follow the steps below:

  1. Sign in to your account.
  2. Hover over your email address located at the top right-hand side of the page.
  3. Click on "My Account" from the dropdown menu.
  4. Navigate to the "Account Settings" tab.
  5. Look for the Payment Methods option and click Update Card.
  6. Click on Remove Card.
  
  If you have any further questions, please don't hesitate to let us know.
  
  Regards,
  
  *****
  Customer Support Manager

• Initial Complaint

  Date:30/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September *, I was looking for a document to fill out to give to my doctor for my end of life choices and I found law depot saying that they had free documents you had to sign up for an account to get the free document I signed up and then Made the document and then canceled then in order to print I had to re-log into my account, which apparently started on the account again and they then continued to charge me $** a month until I happen to catch it on my November statement so they charge me September October, November and possibly December. Im not sure yet seeing that this happened. I asked the company for a refund and they proceeded to tell me that they were not going to give me a refund for the other months, but would give me one month refund because I had not canceled my Account well the reason I went back on there is because I wrote a review about how bad the process was and they contacted me and asked me to change my review I did and then they proceeded to take the money from me and now are taunting me saying I shouldve seen this every month on my account the only thing That highlighted this was the fact that I saw it had an international transaction charge and because debit card transactions are extremely difficult to identify by the small identifier given by my bank. I missed this on the account. I will provide any of the customer service response responses to you that youre interested in, but I have asked them a number of times to please return this money.

  

  Business Response

  Date: 02/01/2025

  Hi *****,

  Thank you for contacting us and sharing your feedback. I understand how concerning this situation must be, and I appreciate the opportunity to clarify.

  
  On September *, we received and processed the cancellation of your first trial subscription at **** PM ET, and a confirmation email was sent to you. As noted on our website, an active subscription is required to print documents. After you reactivated your trial subscription at **** PM ET to print, there was no additional cancellation received within the trial period, and the subscription transitioned into a monthly plan.

  
  Please note that our charges are based on subscriptions rather than usage. According to our Terms of Use, LawDepot is not obligated to issue refunds for free trials that have properly converted to paid product access. However, as a goodwill gesture, we provided you with a one-month courtesy refund. We will not be able to provide additional refunds to you at this time.

  
  Regarding the international transaction charge you mentioned, LawDepot does not apply such charges for users within *****************. If you can provide a screenshot of the transaction showing the additional fee, I would be happy to investigate this further.
  If you have any further questions or concerns, please feel free to contact us.
  
  Regards,

  ***** Customer Support Manager

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These law depot has been ******** money from my checking account. I have no idea how they received my cc info. There taking money without any consent to do so. Law depot I'd a group of theives.please help me

  

  Business Response

  Date: 02/12/2024

  Hi *****, 

  Thank you for bringing this to my attention.
  Upon reviewing your account, I can confirm that your email address, ************************ is associated with an active 1-Year Pro subscription with LawDepot. Your subscription started on September **, 2022, and you have accessed multiple estate documents. Please note that your subscription has been automatically renewed on a yearly basis.
  If you would like to cancel your subscription, please let me know, and I'll be happy to assist you with the process. If you want to manage your documents and subscription, you can log in to your account at **********************************************.

  Let me know if you need further assistance.

  Regards,

  ***** ****
  Customer Support Manager

• Initial Complaint

  Date:14/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel subscription. Lady on phone says no account information was put in but am remembering putting my credit card in. Putting in a complaint because gray button is grayed out and people cant cancel, it says no credit information is on file but just in case they bill me after recorded the lady requesting cancelation, because i see from other sites they have figured i would leave a review. Please cancel my account. Today makes day 5. I started on the 9th so am within my 7 day cancelation free trial period.

  

  Business Response

  Date: 15/11/2024

  Dear ******,

  Thank you for reaching out to us.
  After reviewing our records, we were unable to locate any subscription associated with the email address ************************ If you believe you signed up and subscribed to a trial, please provide the order number for further investigation. You can find this information in the order confirmation email we sent to your registered email address.
  If you are able to log in to your LawDepot account, you can manage your subscription under the "My Account" section. There, you should be able to cancel your active subscription, even if the cancel button appears in grey.
  Please dont hesitate to contact us if you need further assistance.

  
  Best regards,
  Cally 
  Customer Support Manager