Complaints

This profile includes complaints for Frontier Mitsubishi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frontier Mitsubishi

  10502 115 Street Grande Prairie, AB T8V 6P4

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  Frontier Mitsubishi

  5125 Kepler St W Whitecourt, AB T7S 1X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am financing a truck from them back at the end of September hoping it would be a good first financed vehicle but it turned out i ended up working on it every other week it died lots in the winter had to replace a cv axle gotta replace ball joints a wire blew for the atp sensor and they charged me 400 dollars for it the engine blew recently and they aren’t even trying to help fix the issues they erased all the codes that the other mechanics needed to diag the problem then said it’s cause the way I was driving it i used it hunting a couple of times they over charge for everything there an oil change would have been 400$ but I had a 50% off coupon I done the oil change myself which was 170$ it has caused me nothing but problems

  Business Response

  Date: 01/08/2023

  Sept 16th 2022, ***** purchased 2017 ****** Titan Diesel from us, a short time after he purchased the truck ***** brought it in as the low coolant light came on, my mechanic inspected unit and found a stick in the engine compartment, the stick had damaged the coolant reservoir and the drive belt, we priced out a new reservoir but ***** declined the repair. We did however replace the belt free of charge to help him out.

  
  Jan 10th 2023, ***** came in for his first oil change, he brought in his 50% off coupon {which we give all customers who purchase a vehicle}, the oil change retail price worked out to $221.15 as this truck has a diesel engine, after discount ***** paid $119.26 {see attachment}. Upon oil change my mechanic noticed both CV boots were ripped and mud/debris got inside damaging both CV axles, we priced out the repair but ***** declined to repair.

  
  Early April 2023, ***** came in multiple times as he had trouble codes showing up on his dash and radio was not working, each time we scanned the codes and cleared them free of charge but advised ***** that we need the truck in the shop for a day or two to get to the root issue but we wasn't able to leave the truck so we booked him an appointment at later date.

  
  April 19th 2023,  ***** came in for his scheduled appointment, we did multiple tests then found a broken wire, we performed the repair and tested vehicle, the codes disappeared and radio was working. The bill to ***** was $314.69 {see attachtment}.

  
  May 24th 2023, ***** brought truck in for a no start, battery was dead we recharged so we could scan the truck, my mechanic noted that the air filter cover and tube was loose so he was concerned that starting fluid was used, starting fluid cannot be used on a newer cummins engine as it will cause issue's. After scanning and running live data we noticed that fuel pressure was a concern, we advised ***** that truck may need a pump but the cost would be about $3000 and we can't guarantee that it fixes the issue. We advised ***** to have ****** diagnose the issue as they have the specific ****** tools for an exact diagnosis. He was unhappy with our recommendation then hauled his truck away. 
  Unfortunately ***** declined the Extended Warranty coverage so the repair would be out of pocket. {see attachment}
  
  Please advise if you require any further info or documentation, 

  
  Regards,
  **** ********* **** ***** *****************