Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im hoping to get some direction regarding a car loan I obtained over 4 years ago. I feel Im being taken advantage of and being unjustly scammed .For 4 years Ive tried to get a printout of my payments, I have emails asking and telling Rifco I cannot access my portal, they gave me all sorts of excuses .They take payments when they want, add all these occured interest which is more then my payment . I started to become very concerned when I looked at my credit report and I owed the same amount as I paid for my car 4 years ago even though Ive paid over ************************************************************************************************************************************ ********** in absolute shock , even before I drive my car of the lot March 1 I insured an interest of $90 .There are hidden fees , within 2 months my total loan went up $1400 in occured interest . They even called a ballot one month after I purchased the car , the bailiff came and looked at my payment to Rifco and said I have to call someone . The next day he came back and said they found your payment Im not taking your car and gave me his card, said in his 28 years as a bailiff hes only had issues with Rifco and they cant charge me the nearly 1700 fee. Well they added this to my initial loan . They constantly call, email sometimes up to 8 calls a day .When I ask questions they never answer , but I got my payment history yesterday i. My payments arent even matching I make a payment and its not post for 8 days , I still owe 21 grand on a 23 grand loan after 4 years. Something is wrong.They constantly threaten to, even I pay more then regular payment they tell me I still owe interest . Im being scammed, harrasssed daily, my payments arent correct, somethings very wrong here even charged me to change my address , take payments early call and harass then sent an email stating I found your payment thank you .I just need someone to look at this please Not Rifco

  

  Business Response

  Date: 28/03/2025

  To help ********, simple interest loans start generating interest from the effective date of the contract. For simple interest loans, the yearly interest rate is divided into a small daily amount. Each on-time payment covers the accumulated daily interest first, and any extra goes toward reducing the loan's principal balance. If a payment is late, the unpaid interest adds up, and future payments will first cover this accrued interest, leaving less to pay off the loan balance. Late payments do result in additional interest on the unpaid amounts and longer repayment terms than the original contract calculated, which takes longer to pay down the loan's principal balance. This is outlined in our clients'contracts to be transparent. In general, if loans remain unpaid for an extended amount of time without a resolution, a bailiff is assigned as a last resort.
  
  The customer is always free to seek outside guidance or a second opinion on their loan conditions.
  
  We can work with the client to prevent any further calls and e-mails if thats what they are asking. We encourage the client to contact our management team to go over their account in detail as they are requesting. We will be reaching out as well, as we cannot discuss account specifics through BBB due to privacy reasons. At Rifco, we aim to address our clients' concerns, be transparent about their loans, and provide necessary documents if they can't access the client portal and appreciate any feedback in these areas. 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23091387
  
  I am rejecting this response because:
  I never get a straight answer , its always the same person , no matter how many times I ask or question the over 110% interest taken or interest occurred before I drive of the lot with the car I dint get a direct answer . I want it explained step by step. Sometimes even within a month there was over $1000 dollars added on so I know something isnt right , there must be a company I can contact that will investigate I dint want to speak to ******** or anyone at Rifco 

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/04/2025

  I understand your frustration and I'm here to help clarify things for you.
  
  For a more detailed understanding of simple interest and how alterations and late payments affect your loan, seeking advice from an external financial advisor can be very helpful. They can provide personalized guidance and help you navigate the specifics of your loan situation.
  
  Regarding your concern about the high interest rates and the charges before you even drove off the lot, here's a step-by-step explanation:
  
  Interest Calculation: Your loan uses simple interest, which is calculated daily based on your principal balance. The formula is:
  
  Daily Interest = Annual Interest Rate  Principal Balance
                           ________________
                                         365
  
  This daily interest adds up and is paid off with each payment.
  
  High Initial Interest: At the start of your loan, your principal balance is at its highest, so the interest is top-heavy. This means a larger portion of your early payments goes towards interest rather than the principal.
  
  Alterations and Late Payments: Any changes to your repayment terms, such as moving payment dates or late payments, affect your loan's amortization. Late payments result in additional interest and fees, which must be paid off before reducing the principal balance. This can lead to higher interest charges and extend the loan term.
  
  Monthly Charges: If you notice significant charges within a month, it could be due to late fees, additional interest from missed payments, or other penalties outlined in your loan agreement.
  
  For a more detailed investigation into your loan issues, seeking advice from an external financial advisor can be very helpful. They can provide personalized guidance and help you navigate the specifics of your loan situation.
  

• Initial Complaint

  Date:17/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car's ************ provided by Rifco Financial, malfunctioned, causing my vehicle to stop working and preventing me from going to work for two full days,on March ******* **th , i contacted to Rifco but She told me that the system had a problem and did not register.When I asked about * days I couldn't go to work she told sorry but we not pay you for this * days.

  

  Business Response

  Date: 18/03/2025

  Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient it must have been for you to experience what may have been confused as a malfunction with your vehicle's GPS device, especially when it impacted your ability to go to work.

  
  We would like to clarify that certain customers are required to have a GPS device installed in their vehicle as part of their loan agreement. This device is designed to prevent the vehicle from being driven under specific conditions. This requirement is clearly stated in the agreement signed at the time of the loan contract, ensuring that customers are fully aware and acknowledge this condition.

  
  Regarding your request for compensation for the two days you were unable to work and the stress related to your job, we are unable to provide payment for lost wages or stress-related claims.

  
  If you have any further questions or concerns, please contact our ************** team at **************.

  Customer Answer

  Date: 18/03/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Rifco should pay me for my two lost days, I am the only one who works in the family, and I cannot make life difficult for myself and my family because of Rifco's irresponsibility, my two days of work is *** Canadian dollars, and Rifco's work was the risk of kicking me out of my job, you can't play with people's lives, if you install a GPS, you should also be responsible for its maintenance.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:13/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company financed an auto repair and they placed a repair lien on the vehicle . The vehicle was repossessed and sold and they collected on the lien.Shortly after they attempted to collect more from me. Since they placed a lien for the amount I owed there cannot be any more debt, its paid . They refuse to acknowledge this and try to collect from me, reporting this phony debt to the credit bureaus .

  

  Business Response

  Date: 13/03/2025

  Thank you for reaching out. We understand that financial issues can be tough, and we want to help clear things up.
  
  When a repair loan is received, the borrower agrees to pay it back with interest, even if they no longer have the vehicle. This means that if the vehicle was repossessed, sold, or lost in an accident, the borrower still needs to repay the loan.
  
  The lien on the vehicle was a way to ensure the loan would be repaid. If the vehicle was repossessed and sold, the money from the sale went towards paying off the lien. However, if the sale didn't cover the full amount owed, the borrower still needs to pay the remaining balance. Additionally, if the finance company made a payment to prevent a third party from repossessing the vehicle, the borrower is responsible for repaying that amount as well.
  
  It is understood that this can be frustrating, but it's important to remember that the loan agreement means the borrower has to repay the full loan amount, including interest. Reporting any remaining debt to credit bureaus is a standard practice to keep financial records accurate.
  
  If you have more questions or need help, please contact us. We're here to assist.

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that if I made up my missed payments, I could do my deferral and have my payment schedule changed to my semi monthly pay schedule to match when I I got paid from work. This was in July. Fast forward to about a week and a bit ago, I find out that not only is Rifco not honouring what they said they would do, but they infact took their payment out 3 days earlier. I found out that surprise when I checked to see if I got paid, just to see that they took their money out early and left me that little surprise. I thought okay, Ill just send that in since not only did they not honour our agreement to change my pay schedule so that my payments would all be timely again, but now Ill have to pay this back and deal with those anxiety inducing collections calls. Fast forward to Today and yet again, they have taken another payment out early, and will most likely try to threaten me yet again, I was going to make a ****** review and came across reviews from god knows how many people saying the exact same thing. I know calling will be an absolute waste of time and I know Ill just get insulted and or told to ask friends and family for money! Even though I know this is wrong and absolutely isnt okay. So Im filing another complaint. I hope this does something, if anything, I hope it warns other potential customers that this is what they can expect. This ***** and I wouldnt wish this kind of treatment on anyone.

  

  Business Response

  Date: 23/01/2025

  Hello, 

  We apologize for any confusion regarding your payment schedule and the early withdrawals.

  
  Our communications are intended to inform and remind you about your payments and we apologize if you felt they were threatening.

  Please note that changes to payment frequency were limited until recently, which may have affected your request.

  As well, please review your loan agreement, which explains the policy on payment withdrawals when the due date falls on a weekend or holiday. This should clarify the timing of the payments.

  For assistance with your account, please contact our **************** team at ************; they can help get everything straightened out.
  
  Thank you for your understanding.

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed an *** through Rifco & had it for a year. Recently we switched that *** & upgraded to a Truck. To what we were told by ************ dealer is that this would be a switching of vehicles. They basically sold us * vehicles & didn't clarify that. After we gave possession of the *** back, we received an email from Rifco of an outstanding amount owed for that ***. They reported an amount over ****** to a credit bureau. I called them about it (if we would have to pay that). I was told no I don't have to pay that amount, but it will take up to a year to clear off my credit rating (they had to sell the vehicle to someone else first) & until they do, that amount is going against my credit while i don't own that vehicle or make payments on it.

  

  Business Response

  Date: 02/01/2025

  I recognize how frustrated you are feeling regarding the outstanding amount reported to the credit bureau and the confusion surrounding the vehicle switch.

  
  It appears there is some misunderstanding regarding the process. Standard practice when a vehicle is voluntarily surrendered is that the vehicle will be sold at auction. The proceeds from the sale will be applied to the balance of the loan, and the customer will still be responsible for any remaining balance.

  
  To address your concerns, please provide documentation regarding the amount that is being reported to your credit bureau, and we will initiate an investigation. If you would like to discuss this matter further, you can email me directly at *****************************************************************.
  

  
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: ********
  
  I am rejecting this response because: this is not what was agreed to with Roadway auto upon trading vehicles. The *** was not voluntarily surrendered. We kept up with payments every month.We simply had switched vehiclesto upgrade like we had previously with Roadway auto in 2022 and never had this situation before. In 2024,  with the newer upgraded vehicle, I asked the guy that sold us our current vehicle if this was the same trade agreement as the first time. He said yes. The agreeement was not clarified, I was lied to. Rifco cannot accociate my name with a vehicle I don't own and am not making payments on. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:27/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November * my dealer sent a payout for the vehicle that I finance through ***** They did not apply that payout to the loan and continue to take out two additional payments. Im seeking immediate refund of those payments as they found the loan payout on November ** and the state its an additional three weeks before getting a refund on those payments

  

  Business Response

  Date: 27/11/2024

  Thank you for reaching out to us regarding the payout for your vehicle loan. We sincerely apologize for the inconvenience this situation has caused you.

  
  Unfortunately, if there is no account information provided when a payment is received, we are unable to apply it to an account. We understand your frustration, especially given the additional payments that were taken out.

  
  Please be assured that we are working on processing your refund as quickly as possible. However, refunds can take up to ** days to be completed. We appreciate your patience and understanding during this time.

  
  If you have any further questions or need additional assistance, please do not hesitate to contact me directly at *****************************************************************.

  Customer Answer

  Date: 28/11/2024

  The account number is ******. ** days is an unreasonable amount of time considering it he funds were sent at the beginning of November and not applied until last week. 

• Initial Complaint

  Date:27/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe Rifco is operating in a manner that violates my rights under BC law, including provisions relating to consumer protection and repossession ************* 2022, I entered into a car loan with Rifco **** at an outrageous interest rate of **%despite having a credit score of *** at the time. The past * years I have made consistent efforts to fulfill my loan obligations. However, their conduct has been predatory, threatening, and abusive, as outlined below:1.Rifco **** have sent me threatening and inappropriate emails, including subject lines like If you care about your car, youll email us right away. Such language is both unprofessional and emotionally abusive, especially considering I have diligently made payments at an exorbitant interest rate.They have contacted family members and friends who were not listed as references on my loan application, violating my privacy rights and causing unnecessary distress to my loved ones.2.Failure to accommodate In January 2024, I was diagnosed with a chronic illness and temporarily off work while receiving EI Illness Benefits. This led to one missed payment during that time, which I later addressed. Despite providing documentation of my medical condition and efforts to communicate with Rifco, they have continuously harassed me.Most recently, I missed two payments due to ongoing financial strain. I requested that these payments be broken into smaller instalments or deferred to the end of my loan term. Rifco **** claimed that deferrals were unavailable to me, citing a prior deferral from January 2024, even though BC law requires creditors to act in good faith and make reasonable efforts to accommodate borrowers facing hardship.3.Threats. Rifco has threatened to repossess my vehicle daily despite my attempts to work with them to resolve the situation. According to BC laws, a lender cannot repossess a vehicle without complying with proper notice requirements and offering a borrower the opportunity to remedy the default.

  

  Business Response

  Date: 27/11/2024

  Thank you for reaching out and sharing your concerns. We understand that this situation has been challenging for you, and we appreciate the opportunity to address them.
  
  Interest Rates: The interest rates customers are approved for are based on several factors, including credit reporting.
  
  Email Language: Our emails are intended to ensure important communications are read and addressed promptly, not to offend. We apologize if the language used in our emails made you feel offended.
  
  Contacting References: We only contact references when there is a lack of communication between Rifco and the customer. This is part of the signed loan agreement under the consequences of default.
  
  Hardship Assistance: We strive to work with our customers to find solutions. However, there are situations where hardship assistance may no longer be available, such as when assistance has already been used.
  
  Payment Arrangements: We aim for payment arrangements that are mutually beneficial for both Rifco and the customer. Unfortunately, it appears we could not work out a mutually beneficial arrangement in your case.
  
  Repossession: Repossession is always considered a last resort. When the amount of default or days past due (DPD) reaches a certain point, we review the account for repossession.
  
  We understand your frustration and are committed to resolving this matter in a fair and respectful manner. If you have any further questions or need additional assistance, please contact me directly at ***********************************

  Customer Answer

  Date: 27/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  I have made numerous attempts to reach out and come up with a payment plan that would suite both parties involved. After a lack of communication transparency via phone calls on RIFCOS end I decided that all communication was to be via email for transparency sake. I have reached out via email and was offered zero hardship assistance in fact I was told to bad so sad contrary to whatever ChatGPT message youve mass sent out to each complaint, the amount of complaints and RIFOCS response speaks volumes. You have not made any attempts to work with me in fact youve done the opposite. As for contacting references. I never listed my father  as a reference nor my sister yet they have both been contacted multiple times and will and can testify to that. 
  

  I am unsure if RIFCO is familiar with BC laws of repossession they vary to Albertas and RIFCO is in fact breaking those laws. 
  

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/12/2024

  I'm sorry that you feel our response was unacceptable. I see that you are in contact with Rifco and working on a solution. I encourage you to review the section of your loan agreement that outlines the actions that can be taken when an account is in default.
  If you would like to discuss this further, please contact me directly at *****************************************************************.

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my husband calls and explains to them that he was sick in and out of the hospital and his cheque wasn't as much as he thought about it rifco didn't care they are all about working with you but they don't they wanted *** dollars and my husband said he would try got an email that stated an arrangement and it didn't say anything about the ********************************************************************************************** there is nothing we can do ******** they make up rules as they see fit and refuse to work with you they argue all the time rifco is a joke of a company nothing but a bunch of crooks and scam artists they need to take accountability for issues that they blame on you of course you can do something you can rely to the bank but why would you want to do that it's been nothing but excuses and threats since day one if I know now what I knew then i would have turned and ran they have negative reviews and complaints rifco your a poor excuse for a company stop ******** people and fix your mistakes

  

  Business Response

  Date: 13/09/2024

  Rifco makes every attempt to work with its customers. Unfortunately, when all assistance and options have already been utilized, the fact is that the customer will need to pay their loan as agreed. We understand that unexpected situations can arise, and we strive to offer support wherever possible. However, there are limits to the flexibility we can provide.
  If you believe there has been a misunderstanding or if there are additional details that havent been considered, we encourage you to reach out to our customer service team again.

  Customer Answer

  Date: 13/09/2024

   
  Complaint: ********
  
  I am rejecting this response because:it didn't address the issue and also they lie thet didn't want to work with my husband who explained the unforseen  circumstances but nope met with well I'm sorry about that worst finance company known to man 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have defaulted on a loan back in February ****, 2024. RIFCO refused to work with me to come up with a payment schedule to catch up on the arrears. They also refused to grant me the option they have available to customers of a payment deferral, stating that my account is too new and has to be open for 6 months with consistent on-time payments in order to get a deferral. I purchased the car the beginning of January 20*** and no where in any of the paperwork or on the company website did it state that deferrals will not be granted if the account is less than * months old. I also asked to change my payment frequency to once per month to make it easier to ensure RIFCO would receive their money on a payment date that better suited my financials. RIFCO declined to change the payment schedule and stated my account needed to be up to date in order to do so. Fast forwarding now to July ****, 2024. RIFCO repossessed the car due to failure to catch up. I have consistently kept in contact with RIFCO on how to bring the account up to date, and they refused to help stating the only option was to pay the entire past due plus any occurring payment dates. * weeks after repossession now into the month of August, they do not disclose to me that the vehicle is no longer with the bailiff and that they had already given the vehicle to Open Lane Toronto to sell. They also did not state that they needed the keys for the vehicle, yet they only made an effort to tell me I still had the chance to pay the past due amount to get the vehicle back. How can I get a car back, when from my knowledge it should have been with the Bailiff and not being prepped for sale at another location? They are also now telling me I haven't returned the keys. I had to contact RIFCO myself to ask what I should do regarding the keys since I am not able to pay the past due amount, especially since they are unwilling to work with me. They failed to disclose to me the importance of sending in keys in order to sell.

  

  Business Response

  Date: 19/08/2024

  Thank you for sharing your concerns. We understand this has been a tough situation for you. Here are some points to clarify:
  
  Payment Deferrals: Payment deferrals are not part of the loan agreement but are offered to help customers in financial hardship. We cant provide deferrals for accounts less than six months old to avoid increasing borrowing costs and extending the loan too much.

  Changing Payment Frequency: We require accounts to be up to date before changing the payment schedule to avoid further complications.

  Vehicle Repossession: Repossession is a last resort when we cant agree on a payment plan. We regret that we couldnt find a solution in your case.

  Communication: Upon review, there appears to have been some miscommunication regarding the vehicle and keys. We will work on ensuring better communication in the future.
  We hope this helps explain our policies.

  If you have more questions, please contact me at ***************************************.

  Customer Answer

  Date: 19/08/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  there is no documentation stating that deferrals are not an option to customers unless the accounts are in good standing and past 6 months old. Please provide proof of such policy on your documents as well as any documents that have my signature. As the documents I have do not state such. Polices cannot be enforced if they are not in writing. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 28/08/2024

   We understand your concerns regarding the documentation for deferrals.
  
  Please note that deferrals are not a stipulated part of the loan agreement and therefore do not require specific documentation. They are an internal option that Rifco offers to assist customers experiencing financial distress. As such, there is no policy document or signed agreement related to deferrals.
  
  We hope this clarifies the situation. If you have any further questions or need additional assistance, please let us know.

• Initial Complaint

  Date:27/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a loan which we pay biweekly however they refuse a date of pay change and now we are getting bombarded with fees we cant pay setting us up to fail on loan trying to take money weekly management will not call us back which is costing us hundreds of dollars weekly its crazy we pay the amount every * weeks but cannot get ahead

  

  Business Response

  Date: 29/07/2024

  Rifco reached out to resolve the outstanding issue and we hope it is to your satisfaction.