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Business Profile

Roofing Contractors

Roe Roofing & Exteriors Ltd
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New roof and insulation installed over our attached garage last summer (2023). ***** at Roe Roofing advised insulation was "packed" as this is how he would insulate an a-frame style home. At the start of this winter, we got condensation in our ceiling, we had ***** out and he recommended another insulation contractor come look at this issue. When we explained the insulation install as was described to us (being packed), this contractor advised it was not installed correctly and should be removed as it would definitely contribute to the condensation issue in our home. I also discussed with another insulation contactor who confirmed the same. ***** then advised it was not installed "packed" and that the insulation is to the trusses only. Trying to get ***** to confirm the insulation install process, QA procedure and provide photos since we were not home during the work, to confirm how the insulation was installed and now he is ignoring me. I advised I wanted all further communication in writing since we were seemingly having different recollections of previous verbal conversations. He offered to come to our home and review in person, and I reiterated I wanted written confirmation and have followed up 3 times via email to get no response. We will cut a hole in the ceiling in the spring to verify the level of insulation in order to confirm and seek resolution, however, the lack of response from this company is not making us feel like they will resolve the issue if confirmed and also just outrightly ignoring a customer when they have an issue with your service is not ok.

    Customer Answer

    Date: 06/02/2024

    The contractor has reached out to me today via phone, email and in person after rec'ving the complaint. 
    They have provided the information requested and posed a resolution to the issue which will be reviewed in the spring when weather allows.
    This complaint can be closed, thanks for the assistance in getting this resolved. 

    Please let me know if I need to do anything else. 

    ****** 


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