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Find a Location

Wagner Heating & Air Ltd. has 1 locations, listed below.

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    Business ProfileforWagner Heating & Air Ltd.

    Heating Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 19/5/2021

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Wagner Heating & Air,  dealers for the Trane® brand furnaces, heat pumps and central air conditioning systems for your home.  They also offer the Trane extended parts and labor warranties for your new Trane equipment.

    Business Details

    Location of This Business
    110 37459 Kilgard Rd, Abbotsford, BC V3G 2H6
    BBB File Opened:
    7/8/2013
    Years in Business:
    12
    Business Started:
    22/3/2012
    Business Incorporated:
    22/3/2012
    Accredited Since:
    19/5/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Hours of Operation

    Primary

    M:
    8:30 AM - 4:00 PM
    T:
    8:30 AM - 4:00 PM
    W:
    8:30 AM - 4:00 PM
    Th:
    8:30 AM - 4:00 PM
    F:
    8:30 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Crystal Wagner, Director
    • Jason Wagner, Director
    • Tom Wagner, Director
    Contact Information

    Principal

    • Crystal Wagner, Director

    Customer Contact

    • Crystal Wagner, Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Company was to clean and check a residential air conditioning unit.1, Unit was not cleaned, the debris from last years leaves are still inside the outdoor. Unit.2, We were charged for electrical parts we did not agree to,3, The unit was functioning prior to service, but we were charged for additional refrigerant the tech said he had to add to the unit. The amount charged to us was more refrigerant than the unit can hold. Based on the information in the unit.4. If the unit was short of refrigerant why was the leak not found and repaired first prior to adding more refrigerant.5,There is no change in result in the house.6. Call to the company was met with rudeness by the phone reception person.7. I have dealt with and recommended this company several times in the past. Not again.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott J

    5 stars

    24/11/2021

    Wagner did our water heater replacement. I was very impressed with this company. The staff was very knowledgeable about their products and process. The install team was punctual and professional. They took the time to answer all my questions and seemed more than happy to do so. I was most impressed with how friendly the staff was from the initial phone call to the completed install. Thank you for making this such an enjoyable experience.

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

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