Business ProfileforMurray Kia Abbotsford

The transmission of our (less than 2-year-old) car was leaking so we went in to get it replaced. Left the car with the dealership but the technician took it out for a drive and was involved in an accident. Another car was at fault for hitting our car. However, we found out that our car was not even supposed to be on the road at that time. There were two similar cars and they mixed the two cars up and took our car onto the road to test it. Ultimately, this accident could have been avoided if this mixup from them did not happen. When we confronted them about it, they did not want to take full responsibility for this incident and downplayed the severity of the damage. They told us the damages were equivalent to around $8000 which is around 1/3 the cost of our car initially (around $27000). Furthermore, they kept telling us there will be a negligible amount of depreciation because of this accident and that they are not responsible for the depreciation. They only offered a $500 in-store credit and $500 cash which is not adequate compensation. Since this accident leaves a record on our car that we did not cause, we wanted them to give us a similar car with no record. But they just said they do not have a car with that kind of specification and giving us a new model would be too expensive. They offered to do a trade-in with our vehicle but since that would increase our monthly costs, we declined. Other options were explored but none of them were satisfactory. All we wanted was for nothing to change in our monthly costs and a similar car with no record because this is basically what we would have had if they did not mix up the two cars. But they kept saying the $500+$500 is the most they could offer as compensation and anything over that is unreasonable. They also said that they were not even obligated to give any compensation in the first place and this is them being nice even though this incident is on them. Which is ridiculous, we should have had our spotless car by now.