ComplaintsforConcord Parking Ltd.

• Initial Complaint

  11/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Despite the parking meter AND the pay by phone app being down at **************** and that I spent 20 minutes trying to pay 3 times, I was ticketed $50. Concord refused to rescind the ticket despite the fact I had proof I tried to pay. I want the ticket forgiven as it was not my fault I could not pay.

  

  Business response

  12/09/2024

  Hi *****,

  Thank you for your email. After reviewing the screenshot you provided, it appears theres no error. At the bottom of the page, theres a field to select a credit card for payment, and it seems no card was selected. Alternatively, you could also use the Honk app.
  Additionally, we checked our system and confirmed that payments were being processed normally via PBP at the time shown in your screenshot, so the app was functioning properly.

  Thanks,

• Initial Complaint

  28/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company is a 100% scam!I am a current staff member at a local university. As part of my employment, I registered my vehicle with the university's parking office and have a valid school parking permit displayed on my car window. On August 27, 2024, when I parked my vehicle in a designated parking spot on my university campus, which is managed by Concord Parking, their staff ignored my visible parking permit and issued me an $80 parking ticket. They claimed that the parking permit provided by my university is no longer valid.This is completely unacceptable and ridiculous!I followed all the necessary procedures: I registered my vehicle with my employer (my working school), received the appropriate permit from my employer, and parked in a designated university parking spot. Now, Concord Parking is telling me that the permit issued by my employer is invalid.After checking with my employer, I confirmed that the parking permit displayed on my car is still valid. This company is just lying and scamming people!This behavior is unacceptable, and I will take every step necessary to ensure this scam is brought to the attention of the appropriate authorities and that Concord Parking is held accountable for its actions.I request that this company cancel the incorrect parking ticket issued to me, issue a formal apology, and be investigated by the authorities. If they continue scamming people and issuing wrongful tickets, they need to be shut down.

  Customer response

  28/08/2024

  Hello, 

  My full name is ***** ****.

  

  Business response

  29/08/2024

  Hi *****,

  There was some misinformation about stickers being valid at the ******** location. We have already spoken to the university you work for, and they will get in touch with you to discuss it.

  Thanks,

  Customer response

  29/08/2024

   
  Complaint: 22205729
  
  I am rejecting this response because:

  Since you have already contacted my workplace and confirmed my valid staff status and vehicle information, why have you not clearly responded to my request to cancel the parking ticket?

  Based on the emails and messages I have received from you, you have not confirmed the cancellation of the parking ticket. 

  Additionally, the message I received from you on August 27 was unprofessional and rude, pressuring me to pay a ticket that I am not responsible for.

  I need a clear response from you to my original message confirming that the parking ticket has been canceled.

  Sincerely,
  
  *******************

  

  Business response

  30/08/2024

  Hi *****,

  The Richmond locations for the university you work for use registered permits, which is a different process from the other campuses that still use physical stickers. It seems there was some misinformation from someone at another campus regarding the use of stickers. I believe someone has already contacted you to explain the parking rules, and I can see in the system that your license plate has been registered, avoiding future tickets.

  Yes, your ticket has been canceled due to this misunderstanding.

  Thank you

  Customer response

  31/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I acknowledge that Concord Parking confirmed the wrongful ticket has been canceled.

  However, I do not agree with the rude attitude and unprofessional communication methods Concord Parking Ltd. used when they communicated with me on August 27, 2024.

  First, I did not receive any communication from my workplace indicating that my parking permit was invalid. Second, as an active staff member who has already successfully registered my vehicle and parked in the designated working school parking lots.

  Concord Parking Ltd. pressured me to pay a parking ticket that I should not have had to pay, before they confirm my status with my workplace.

   Their poor attitude and unprofessional behavior need to be addressed to avoid similar mistakes in the future, which could lead to others receiving incorrect tickets.

  
  Sincerely,
  
  *******************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 31st, I was parked in a Concord Parking monitored lot at ********************. I have been attending the Vancouver Coastal ********************************************** (CHAC) for rehabilitation following knee surgery on May 9th and have had 25 sessions since then.There is a mechanism to register your vehicle for free for patients of CHAC on a kiosk that is created and supported by Concord Parking.On July 31st at 240pm, I tried to register my vehicle, as I had done 24 times before, but their kiosk software was down and not accepting any registrations. So I was not able to register the car as the software was frozen. I tried to unplug the kiosk, but it runs off a tablet, so there was an internal preventing it from shutting down.Upon returning to the vehicle, I saw there was a ticket issued for $85 just 10 minutes earlier at 316pm.I immediately went to the website to go through their dispute mechanism figuring this is a slight misunderstanding and expecting it to be resolved right away.They declined the the dispute. I re explained the problem and they declined again with no mention of their failed system. They just said that the car was parked there without registration so the retraction is denied.I feel this is an absolutely corrupt business practice and is an extremely untrustworthy company and wanted to file a formal complaint as such.

  

  Business response

  02/08/2024

  Hello Fahim,

  Could you please provide your license plate number so we can check what happened?

  Thank you!

• Initial Complaint

  26/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have space in the sfu south parking lot (located at **********************, small lot in the ** corner of the intersection ) and the permit fee is $100/ month. I do have spaces in this lot. this is their representative answer, ********************************** I was renting this space which managed by concord parking, my car had vandalism cost me 800 with ICBC, I had to pay the $300 deducible, they should safe my car from this as they patrol the parking.Recently, I had to go to Surrey passport to help a friend, I took my car, however, I live so close, they give me a parking ticket with no reason, I tried to dispute this ticket, they argue back and forth with me in very disrespectful way, then they dont answer me back.however, I have a proof and I have my evidence. This is their Second time with me and they are really ridiculous company.

  

  Business response

  31/07/2024

  Hello *****,

  Our last communication requested that you upload your receipt or appointment confirmation from the passport office. We haven't heard back from you since our response on 07/22.

  
  Please reply to the email sent by our disputes department with the receipt or appointment confirmation attached, and we will be happy to assist with your dispute.

  Thank You!

  Customer response

  01/08/2024

   
  Complaint: 22046200
  
  I am rejecting this response because:

  I already responded to their request and uploaded the passport ticket which I kept, and the prayer time watch where I was after passport office to catch the prayer at 2 pm and they didnt even respond back. This regarding the second part of my complaint. I already attached this to my complaint.

  regarding the first part of my complaints: 

   I have the receipts for fixing the windows vandalism from the dealer, they spouse to patrol the parking lot as I am paying them for monthly parking. I dont see they answered anything about this part.

  
  Sincerely,
  
  *********************

  

  Business response

  12/08/2024

  Good morning,

  Regarding the vandalism, you should get in touch with security.

  Thank You!

  Customer response

  13/08/2024

   
  Complaint: 22046200
  
  I am rejecting this response because:  the vandalism  happened in the parking area, and it is the company responsibility, the mall is the G-tech security company responsibility. They should take responsibility for their duties otherwise I should pay the monthly parking to the security company not them. 
  I talked to one of their patrolling agent about the parking ticket.  She promised a response back for their mistake, I am still waiting.
  
  Sincerely,
  
  *********************

  

  Business response

  23/08/2024

  Hi *****,

  Concord handles parking management only and is not responsible for security. You should contact security to discuss the vandalism. Regarding your ticket, we have reduced it to a warning with no monetary value.

  Thank You.

   

  Customer response

  28/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will contact the  security Company for the vandalism matter. 
  I hope concord train their staff not to annoy people by just issuing parking tickets no matter is wrong and mistake.Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  28/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was given an $85 ticket for supposedly parking in a 24/7 teacher parking lot at BCIT. However there is a sign there that says its only reserved from 6am to 4:30pm and I parked after 4:30pm. I brought this up with concord parking who is refusing to void the ticket even though there is a sign to prove that I am in the right. I would like to file a complaint with the BBB as I feel like this company is taking advantage of students that barely have any money.

  

  Business response

  28/03/2024

  Hi *****,

  We have noticed that our disputes team is already in conversations with you regarding this matter. Unfortunately, the area where your vehicle was parked is designated as a staff-only zone and is reserved for staff 24 hours. The picture you have attached is for the *** designated stalls.

  As per your request during our previous conversation, we have sent you a picture of the parking sign related to the area where your vehicle was parked.

  Thanks,

  Customer response

  28/03/2024

   
  Complaint: 21497400
  
  Im not satisfied with this response but it is what it is. I paid the ticket this morning. Just ***** for the students that have to deal with this on a daily because theres no clear separation between what is considered 24/7 vs regular parking. 
  

  Sincerely,
  
  *********************

  

  Business response

  02/04/2024

  Thanks for your message, *****. There are signs around the campus to inform parkers where there are parking restrictions. If you have any questions regarding the locations, you can contact us or the parking office for assistance.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Charged a $50 parking ticket. Called and left multiple voicemails, and filed a dispute online. Ticket claims I was parked over 3 hours at a location, but gym records will show I entered the gym twice, when I left for the laundromat, and I returned, I then parked in a DIFFERENT location, the laundromat cameras will verify that I was not on location or near the parking lot for an extended amount of time. I am currently homeless, and the business will not address my concern, or accept the proof I have provided for them for their records to dispute the the parking ticket charges. I will not, *** ****** ****** ** pay this ticket. I work less than 4 days a week, and I am struggling to find any additional employment. Reaching out to the police has resulted in no responses either. This is extremely unprofessional from a business, and unwarranted. Using the gym facilities that I pay for every month is the only safe indoor space I have where I am able to shower, use washroom facilities, or do some light exercises. Since receiving this ticket I have now limited my time spent at the gym, *** * **** ** ******** ******* ** ********* ** ******* ***** **** ** ********* *** ****** ******* A business that cannot provide proof of extended parking, but only one photo, which was taken less than 20 minutes after I entered the gym is not evidence, there should be at least two photos taken as proof to show the extended parking time. Which is not possible as I left the parking lot for around 2.5 hours to do some laundry and grab lunch before returning to do a light treadmill walk and then shower before attending a workshift.

  

  Business response

  04/01/2024

  Hi *****,

  Thanks for your message.

  According to our records, the last communication between our disputes department and you was on 12/14. At that time, our department requested proof of attendance from your gym or receipts of your purchases. However, we haven't received a response from you since then.
  Please send this information to [email protected] and we will proceed with the review of your appeal.

  Thanks,

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I live in *******,and *** credit card shows a parking fee of 357 on 30th Aug. not sure how they get my card information and charge me that much amount for parking without my authorization CONCORD PARKING ******* ** $357.00 Transaction date Aug 30, 2023 Posted date Aug 31, 2023 Credit card charged MasterCard **** Eligible for installments until Sep 22, 2023 Address ********************************************************* Phone Number The business hasnt shared this data.

  

  Business response

  05/09/2023

  Good morning,

  We recommend you to reach out to the ** Parking Team. This is a transaction regarding a semester permit. This transaction was processed through the website, meaning that the buyer needs to enter their credit card details. For refunds, please email the ** Parking Team.

  Thanks,

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The only parking stall available at ****** ******* **** Mall I could find was next to a vehicle parked in 2 stalls. I was left with no choice but to park next to it. There are no signs in the parkade area that visibly nor clearly indicates that personal trucks cannot park in double stalls. I come back and ticketed at $80 issued Friday Aug 4, 2023 at 11:13am by Patroller ******** for parking in 2 stalls. The stalls are not family friendly nor wide enough for truck parking with family of multiple young children. We have parked far away from the mall at the opposite end of the parkade to avoid any unnecessary damages to our vehicle and to surrounding vehicles as parking stalls close to the mall are for smaller vehicles. I disputed the ticket online and Concord replied with " ** ****** *** ***** ** *** ***** *** ******* ***** ** *** ***** ** ***** ************** **** ****** ** ******* ****** ** ****** ** *** *** ***** *****************************************/" Where does it state that we cannot park in two stalls and most importantly, what choice am I left with if another vehicle is already parked in two stalls?

  

  Business response

  09/08/2023

  Good morning,

  Thank you for your message. After checking the pictures taken by our patroller, it shows your vehicle parked exactly in the middle of two stalls, while other cars around are parked within the lines. We are happy to provide you with the pictures, if you wish.
  We have several customers driving trucks and large SUVs visiting the lot every day with no issues when parking their vehicles. 
  A parking space is a delimited space for a person to park their vehicle and when a vehicle parks in the line that delimits the two spaces, it prevents others from using the other stall.
  The ******* **** lot is a big lot, so if you find a situation where someone is parked in two stalls, we kindly recommend you to find another spot that is free to park.

  Thanks,

   

  Customer response

  11/08/2023

  
  Complaint: ********
  
  I am rejecting this response because as I have stated before in my previous email message that we are a large family and your parking stalls are not family friendly in that we cannot take our young children and my grandmother in and out of the vehicle when parked at any of your stalls. **** ******* ************* ******* ** ******** ***** ** * ****** ** * ***** **** *** ***** ****** ** ***** *** *** ********* ** *********** ***** **** * **** *** ********* **** * *********** *** ** ******* ******* ****** ******** ** ********** ******* *** **** Telling us to park elsewhere or further away from the mall is ************** ******* *** ***** ****** *** **** ******* *** ******** ******* ** ****** *** ********. Your signs do not state at all that vehicles cannot park in double stalls. Before you charge someone, you should make your signs visibly clear to all patrons that double parking in stalls is not allowed. You should also consider installing some stalls that is inclusive of families of any size.
  
  Sincerely,
  
  ********** **

  

  Business response

  18/08/2023

  Good morning,
  Thanks for your response. There is no type of ************** in our message. If there is a person with a disability in your vehicle, the mall offers accessible stalls. Also, we did not say that you should have parked further away from the mall.
  In terms of double parking, a parking stall is an area in which a single vehicle is accommodated. The lines that delimit the stall identify the space to be used by your vehicle. When you double park, you prevent other people from using that space that is designated for a single vehicle. There is no need to have this information stated in a parking sign.
  Since this is your first violation with us, we will reduce it to a warning ticket with no monetary value and will pass along your suggestion about family stall.
  
  Thanks,

  Customer response

  20/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** **

• Initial Complaint

  24/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Monthly permit Nov. 30, 2022, Jan 2 2023, Feb 1 2023 to park within the ************* ******* costing $102.74 monthly.The above permits was purchased DUE to previous ticket# ********** on Nov27 2022 that my company vehicle was parked in a commercial/retail zone, violation was "Parked Without Permit". After disputing, I was informed by the Concord via email Nov30 2023 9:09am and then 10:34am with the following "..... next time the vehicle receives a ticket for not paying for park or have a valid permit we will not cancel or reduce the ticket." "If you park there on a daily basis you should purchase a monthly permit."With the information above from the violation ticket, and 2 email correspondences, it seem obvious that Concord required me to purchase a monthly permit if I was going to park my company vehicle everyday in the lot. So I did, to comply!All good for 2 months, until parking lot made some small changes and discreetly adding "Camaray" reserved signs in all the spots including 1 of the spots that I park daily. I get a ticket Jan25 2023, the violation stated ************* to park vehicle. Reserve stalls for community amenity vehicles only". Thinking it was a misunderstanding because my company vehicle underwent a plate change and not under my permit, I disputed it and admin said that was in fact why I got a ticket. They updated my profile with the new plate and all is good for another month.Then most recent ticket on Feb21 2023, Violation was "Unauthorized Contractor". From a simple No valid permit violation to *misleading* me to spend $300 in a span of 3 months. Then after months, tell me that I was wrong, I am unauthorized as I'm parked illegally, so why did you not tell me from the last few notices or disputes that my permit was not valid? My vehicle is over 8ft tall and this is the only area that fits my car's height. I should be able to grandfather this spot as I was informed prior that all I needed was to buy a permit. ******** **** **** ***** 

  

  Business response

  24/02/2023

  Good morning,

  Yes, if you are a regular ******, the best approach is to purchase a monthly permit in order to avoid getting tickets. However, since we use a license plate recognition system, your license plate must be registered in our system.
  
  You have purchased the public permit for *************, meaning that you can park on the P1/P2 levels, and in spots with no restrictions. But your vehicle was parked in stalls reserved for the amenity community and you were advised by their employees a few times to not park there since the stalls are reserved.
  
  You can park on the P1/P2 levels and can also find parking on the L0/L1 levels as long as you park in the orange stalls only.

  
  Thanks,

  Concord Parking

  Customer response

  25/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: I do understand that if I have a license plate change, I should register on the account. That was my bad. However, would you not also tell me in addition to the license registration, that the spot I parked wasn't even permitted with my permit? You should know with the communication of your officers that the spot that I parked was not allowed (I had not known, which is why I emailed to you to get an understanding). My question specifically was that something along the lines of "I believe this was a misunderstanding, but i got a ticket and I believe it's due to my license plate which I forgot to update". 

   

  This concern lead to your response in specifically telling me the following, word for word

   

  "You received a ticket because your new licens plat is not registered. It is your responsibility to register any new license plate you are driving". 

   

  This ticket was sent on January 25th, 1 month before I got the official email Feb21 regarding the first news I heard that it was due to reserved parking issue. Once again, you can check your email records from your office that you had never mentioned once that it's due to reserved parking for "*******".

   

  The only close implication may be how the ticket quoted "reserved stalls for community amenity vehicles only" . Let's be honest, my company vehicle can be considered a community tech vehicle. Your tickets are so vague, if it did mention reserved tor ******* on your ticket then I can understand. 

   

  Due to the vague uncertainty, that is why I relied on emailing your office to get better reasoning and your office dispute team said the above that, I was ticketed due to license plate but did not refer a thing about that it was also a reserved spot that even if my license plate was updated I could not park. 

   

  Due to this misleading information and disorganized communication, I paid an extra month beginning Feb 1. This month of permit was unnecessary if I was told that spot was not a valid spot for my car via the ticket specifcally or email correspondence from the office on jan25. Thus when I first heard of the news of "*******" on Feb21, I was shocked. I respected the restriction and wanted to comply but due to my vehicle height restriction, if that spot was not available for me, it forces me to terminate any upcoming permit purchase. However, I still feel that Concord is trying to have this both ways. ******* me to pay permit between Feb1 to 28 due to wrong info you had given. Please keep in mind, it is a very common sense for a client like myself to feel that a ticket I received may state that it is "reserved for community amenity" due not having a paid permit (in which case I do have a permit but never registered "and that's why I had asked you for clear accurate info which I was not given. To me, community amenity can mean alot of things including contractors. Once again, your emails or the tickets never stated ******* prior to our jan25 conversations. 

   

  I feel that at the very least, you should refund me the permit cost that I paid for $102.74 because when I did my due diligence to get the info I need to comply, I was mislead. Therefore I continued to pay for my permit thinking I could continue parking there. 

  Sincerely,
  
  *************

  

  Business response

  27/02/2023

  Hi **,

  The vehicle was parked in a location that is different than the location the permit was purchased. Also, on the website, there is a instruction informing that the permit is valid only on ************* P1/P2. The vehicle was parked at **** ****** instead, in a reserved stall.

  As we discussed via email, the permit is now cancelled and we will check other options for you.

  Thanks,

  Customer response

  28/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: I completely understand the set rules you have especially on your website. But when I received a violation ticket on November 2022, and parked at **** ****** as my ticket has mentioned, the ticket stated clearly that "I did not have a valid permit". I guess it was not much of the officers fault, but the assistance from your side, we had a back and forth conversation, and you specifically instructed me that if I wanted to park there everyday, it would be better to purchase a permit. At the time when I was asking for suggestions, YOU should be very clear that the ticket in question which I had asked for guidance indicated that I parked within the **** ****** area.

  It's very common for clients like myself to be unclear of company policies as I am not affiliated with Concord. That is why I rely on staffs to guide me. But You (the admin) are the face and representative of Concord. For you to instruct and provide such guidance from numerous emails that I have on record, this indicates to me that this is your responsibility for giving me the idea that there are exceptions to this permit. Out of all these communication, not once have I received a formal apology on your end with your incorrect information that mislead me to pay continually month after month for a permit that is not valid. 

  If you go back and read the attached screenshots I have provided, you'll see that as a representative and face of the company, you are the one who suggested for me to pay for a permit. In the end, you are not at loss for anything because you made over $300 from my payments of a permit that didnt even apply within your parking. * ** *** ****** **** ******* * **** *** ********* **** *** ******** 

   

  Once again, let me reiterate, I completely agree with what you keep quoting about your website of how it only applies to ************* p1/p2. However with such wording, it still was confusing as all 4 towers are considered Solo. That is why your department exist for 2 reasons, #1) for people to dispute and you being the judge if they violate or not , #2) to educate clients on how or what to do to comply with your policies. Having said that, what I was told in the email, is that if I parked there daily (questioned ticket stated specifically I parked in **** ******), I should pay for a permit. And when you told me to pay for a permit, at the time, your website only included a Solo permit for staffs who requires an access code, or anybody who pays $97 a month. There were no other Solo related permits. As such, I would assume that the permit you wanted me to buy was the ************* permit.

  Anybody reading your email, would have the same thought. As such, I continued paying monthly. So you tell me, who is at loss here? Me for paying over $300 in a 3 month period for parking in an illegal spot, same with any other clients who doesn't even pay for parking.  Or Concord, for profiting $300 from client for a permit that was for a different area. This is no different than telling me that my Concord Metrotown permit will work for this spot, if I was going to be parked here daily.

   

  I kindly accept a formal apology, and a refund for my permit of February ****. To be fair, I will eat the cost for December 2022 and January 2023 even though the wrong information at the end of November 2022 convinced me to buy this permit. 

  
  *************

  

  Business response

  08/03/2023

  Hi **,

   

  Our team will get in touch with you by tomorrow.

   

  Thanks,

• Initial Complaint

  11/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Saturday October 8, 2022, my card was charged with 4 $5 payments. I have already registered my car and payed $174.43 for a semester parking pass and received email conformation on September 11, 2022, 7:53PM. My parking pass will be valid until December 31, 2022. Why am I receiving random charges?

  

  Business response

  17/10/2022

  Good morning,

  Please send your request to *********************** so that the team will be able to explain the reason for these transactions. They are transactions that were supposed to be processed previously but only went through now. Apologies for the inconvenience, and the help team will be happy to assist you with this.

  Thanks,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩