Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the garage at **** as I have done MANY times. Also as I've done MANY times, I selected the nearest pay by phone location and PAID. Fast forward to the end of class and I received a ticket. It appears I selected the wrong zone. I asked Concord if I could pay the parking fee to them instead of a $85 ticket. I'm a student and I simply don't have $85. This is an honest mistake. You can see the screenshot of my PaybyPhone showing I paid to park. i wasn't trying to cheat or not pay. I sent them this photo and their response doesn't even acknowledge it. It just says "Failure to make payment is a violation of the posted parking rules. As there was no valid payment in the payment system for your vehicle at BCIT - Downtown Campus on 3/25/2025 the issued violation is valid." How can a business that fails to recognize such an honest mistake write off my explanation and demand $85? The cost of parking 10 times! This is an honest mistake. A community oriented business should see that and adjust the ticket to the cost of parking or throw it out altogether.

  

  Business Response

  Date: 09/04/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the inconvenience. 

  After our further investigation, we have confirmed that the notice # AV533F15462035 is valid as there was no payment made under BCIT - Downtown Campus. 

  Your vehicle: AV533F was paid via paybyphone under a different lot and provider: 05 ************* W/S, City of ********** 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for BCIT. This violation was confirmed to be valid and will remain open until a payment has been made. Please note that we have extended the deadline for the discounted rate $65, for payments made before April 13th. 

  We thank you for your patience and cooperation. 

  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because you are not acknowledging any of the proof I provided. Your response simply says the ticket is valid. I am not arguing that the ticket is invalid. I am making the below arguments, none of which your response addresses:

  1. I made an effort to pay and simply selected the wrong zone. This shows I did not maliciously avoid paying but made an honest mistake.

  2. I have paid on numerous other occasions at your location, further demonstrating my intention to pay.

  3. Further to #2, this constitutes a first time offense and therefore could be a warning.

  4. I have let you know I don't have the financial resources to pay. Your payment site provides an all or nothing option. I do not have the ability to pay the full amount. I'm a student. My income is below the poverty line. I only drove to class because I work two jobs and it is the only way to get to job #2 (teaching at ****) on time.

  Sincerely,

  **** *****

  

  Business Response

  Date: 16/04/2025

   

  Hello there,

  BCIT has a strict policy for parkers without a valid payment as payment is mandatory for all BCIT locations. It is the customer's responsibility to have the correct parking details upon arrival and before leaving the vehicle unattended. The payment was made for City of Vancouver 05 Block ******* W/S - not a BCIT location. From the previous response, the regular rate for this parking violation was $85 and a discounted rate was issued at $65 by extending the deadline. 
  
  For a second time, we have extended the deadline for the discounted rate $65- for payments made before April 18th. 

  Due to the validity of this violation, $65 is the correct amount. 
  Respectfully, there are no further actions that can be taken regarding this matter - Notice #AV533F15462035, as this dispute will still be denied, and we are considering this matter as closed. 

   

  Thank you for your cooperation. 

  Customer Answer

  Date: 16/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because this is an honest mistake. I have literally never received a parking ticket in the entire 10 years I have lived at ***

  If, as you say, **** is the organization with the policy, kindly escalate my case to them. I'm an employee of **** trying to make ends meet by teaching a class. $65 is simply not reasonable because I am also a *** student. My stipend is $23,000 per year. This is below a living wage. I KNOW you have an ability to write off tickets in your system. I have worked in accounting including with parking companies for many years so DO NOT try to tell me this is not possible. You MUST have some allowance for write-offs and to reduce tickets in good faith. I was ******* to make it to a final presentation class to support BCIT students.

  If, as you say, this directive comes from BCIT, AND if, as you say, paying for parking is required I have offered to pay the correct parking rate. Prior to now I have used your garage at least 15 times. I'm now actively avoiding ANY CONCORD garages. 

  
  Kindly adjust my ticket to the cost of parking in the garage. Asking for $65 is outrageous, especially of someone who has shown your company patronage and proven that this is an honest mistake and not intentional non-payment. Any visit to an online forum would show that student actively rack up these kinds of tickets and then avoid recourse by changing their license plate. I'm trying to do the right thing here and pay you what I should have. You are showing extremely bad faith by demanding an amount that is 8 times that and equivalent to a days worth of food for me. I cannot and will not sacrifice eating for a day because you refuse to show compassion. 
  
  **** *****

  

  Business Response

  Date: 17/04/2025

   

  Hello there, 

  We understand your frustration regarding this matter. 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for BCIT. This violation was confirmed to be valid and will remain open until a payment has been made.
  
  Unfortunately, the decision made for this parking violation is irrevocable.
  
  To make a payment for this parking violation,please visit online at ****************************

  We thank you for your patience and cooperation. 
  
  
  

  Customer Answer

  Date: 17/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because it is simply untrue that the ticket is irrevocable. Please stop with the dishonest responses. As mentioned, I will not be paying you and am not satisfied with your response. If it is a **** mandated policy, escalate to **** and have them reverse. 

  I formerly worked for a post-secondary institution and regularly had communications with their parking management, so do not try to tell me this is not possible.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a ticket on Mar28 at 10:21AM for the reason of not having a valid pass, however, the pass is paid until the end of March. Sent in a dispute with payment receipt but have received no response after a week time. Calling the company phone number cannot reach anyone at all.

  

  Business Response

  Date: 08/04/2025

   

  Hello there, 

  We apologize for the delay as we are currently processing a high volume of appeals. 
  After our further investigation, it was confirmed that your ************** Monthly Permit for March ended on March 24, 2025. The parking violation was issued on Mar. 28, 2025 10:21am.  Please ensure to check all the parking details and validity to avoid future parking violations. 
  

  Please be advised that this parking violation was reduced to a warning and there is no further payment required. 

  We thank you for your patience and cooperation. 

• Initial Complaint

  Date:13/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a parking ticket on February 25, 2025 at 10:41 AM and I paid for parking. Unfortunately, a glitch in the payment system allowed for the first two letters of the license plate to be repeated, as is evidenced by the attached photo; the rest of the license number is correct. I paid 8 dollars for parking and have sent this dispute in several times and have never been contacted, despite the ticket saying that I'd be contacted within 72 hours. I need to use this parking lot for work, and cannot afford to be towed and I don't want this ticket dispute to go to collections while I wait for a response. I would appreciate this parking ticket being removed as I did pay for a spot. Thanks.

  Customer Answer

  Date: 13/03/2025

  Added requested details

  Customer Answer

  Date: 14/03/2025

  I ADDED my FULL FIRST AND LAST NAME in the "From" box. I'll Also add it HERE in case that doesn't save. It's ******* *********. 

  

  Business Response

  Date: 17/03/2025

   

  Hello *******, 

  Thank you for contacting Concord Parking and we apologize for the delay. 

  Upon our further investigation, it was confirmed that your payment was made under the wrong license plate: ********, valid on February 25th from 8:38AM to 11:59PM. Please be aware and ensure to have the correct parking details upon arrival and before leaving the vehicle unattended, to avoid future parking violations. 

  Please be advised that notice # FT664L15181042 has been reduced to a warning and there is no further payment required. 

  We value our customers, and we thank you for your patience and cooperation. 

   

  Customer Answer

  Date: 18/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you.

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was issued a violation ticket on February 18th 2025 for ***** issued 2:24 pm. I purchased a ticket onFebruary 18th at approximately 2:15 for one hour at a cost of $3.93...came out to my car at approximately 3:05 to this violation ticket at 2:24. Contacted on February 19th to dispute then again on February 25th, 28th then finally got response on March 3rd...that they have a high volume of disputes they are dealing with...have to wonder why. They requested a copy of my paid ticket...I advised that their machine doesn't not print tickets...sent them copy of my **** statement showing payment. Then I got letter that I sent this to the wrong department I sent in reply to the email I got from them. I'm so tired of this back and forth.

  

  Business Response

  Date: 19/03/2025

   

  Hello there, 

  Thank you for contacting us. 

  We apologize for the delay and the inconvenience during this time. 

  Upon checking your records, we have confirmed that license plate: ****** did not reflect in our payment system on February 18th. All the pay stations at ********* are being monitored regularly, ensuring that parking tickets are printed out, as valid payments would reflect in our payment system. As a part of the Concord Parking's protocol, we need to adhere to the rules set for Solo Bosa.  After our further investigation, please be advised that notice # ENX30715111424 was reduced to a warning and there is no further payment required.

  We thank you for your time and cooperation. 

   

• Initial Complaint

  Date:28/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb.20th 2025, I parked at ************** in the Accessibility Stall, as I am handicaped. My permit does not fit on my review mirror so I keep it in my console compartment and then lay it on my dash when I park. I forgot to do it on this visit. So when I returned to my vehicle I had a $50 ticket on my windshield. When I returned home on went to the site written on the ticket to dispute the fine. I provided photo's of my permit, car registration as they requested. They said they would be back to me with in 72 hours ,. its now been 7 days! I clearly have a permit and don't fell I should be penalized for being 'forgetful'. If they say 72 hours than they should darn well stand by that claim!!! Please advise!

  

  Business Response

  Date: 04/03/2025

  Hello there, 

  We apologize for the delay and thank you for your patience during this time. 

  Upon our further investigation for SouthGate, it was confirmed that customers with a valid accessibility permit must have the correct license plate registered and displayed, to park in the accessibility stall. Notice # CTX937915131312 was reduced to a warning and there is no further action needed. 

  Thank you for your cooperation. 

• Initial Complaint

  Date:21/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on here to get attention from Concord parking regarding a parking ticket that was issued to my vehicle by the company on Thursday February 13th, 2025 at 10:41am with a $100 fee if paid within a week or $120 after that.I received this ticket due to a payment violation. I would like to explain to them the situation so I immediately filled out the dispute form. The issue is that I use the online way, pay by phone, to pay for my parking on campus because their parking meters dont accept debit cards. Im someone that pays for my parking the moment I park my car since the first day of classes. Although this one time Im not quite sure what happened but I payed for my parking around 9:35am and I usually pay for a whole day because Im there till 4pm. I was using data during this process and I saw that $5.60 was deducted from my account and on the app it showed how many hours was left of my parking so naturally I assumed my parking was payed for. When I came back to my car at the end of my second class which ends at 3:50pm, I noticed the ticket on my windshield. I immediately checked my email and notice that I just received an email receipt stating that my parking started at 3:55pm. This did not make sense to me because I wouldnt pay for a full day when Im about to leave and I know I payed prior. Im not too sure if it was there was a problem with the banking system or the app but I was hoping to be able to talk to someone from concord to explain my situation. They claim that they will get back to you within 72 hours but I got no response back so I called their number that was under contact us multiple times and got hung up. I tried emailing their help address as well and got no answer until they finally responded today, one day before I have to a full $120. Their reply was very brief and they just basically explained why I got the ticket and why they cant waive it. Im a university student and $120 is an amount I understandably cannot afford.

  

  Business Response

  Date: 26/02/2025

   

  Hello Jeetika, 

  We apologize for the delay as our disputes team is currently processing a high volume of appeals. 

  After our further investigation, we have confirmed with Pay by Phone that the parking payment was made after the parking violation was issued on February 13, 2025 at 10:41am. Therefore, this parking violation RA640X15061041 is valid. 

  Payment valid from February 13th at 3:55 PM to February 14th 12:00 AM. It was confirmed that there were no issues with **********, and clients must pay for parking upon arrival to avoid further violations. 

  Please be advised that the decision made for this parking violation RA640X15061041 is irrevocable. 

  Thank you for your time and cooperation. 

   

  Customer Answer

  Date: 26/02/2025

   
  Complaint: 22965133
  
  I am rejecting this response because I do not think it is fair to ticket a student $100-$120 when I only pay $5.60 for one day. I understand that concord parking has their rules and regulations that must be followed although I ended up paying for the ticket today before the discounted rate was over since I have class tomorrow and would not like to see anything happen to my car when Im in class. For the past two weeks I have been non stop trying to get in contact with someone to explain my situation and Ive have received minimal communication. Im looking to further discuss if I will be able to get a refund for this transaction because it had left a massive dent in my future and current finances. Once again, Im sorry on my side but the issue happened online and was out of my control.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 27/02/2025

   

  Hello there, 

  We understand your frustration regarding this matter, and we value our customers by consistently improving our systems to ensure customer satisfaction. 

  As confirmed with our team, Notice # RA640X15061041 is valid as there was no payment made at the time the parking violation was issued. 

  *****************************************************************************, offers payment options such as: SMRT Pass, ********** and via pay stations. It is the customer's responsibility to ensure that a valid payment has been made upon arrival and before leaving the vehicle unattended to prevent this situation. After our further investigation, as Notice # RA640X15061041 was your second violation, our disputes team had extended the deadline until February 26, 2025 for the discounted rate: $100, as indicated online when your payment was made. As a part of the Concord Parking's protocol, we need to abide by the set parking rules and pricing for *******************************. Due to the validity of this violation, $100 is the correct amount and a refund will not be issued.

  Respectfully, there are no further actions that can be taken regarding this matter - Notice #RA640X15061041, as this dispute will still be denied, and we are considering this matter as closed. 

  Thank you. 

  Customer Answer

  Date: 27/02/2025

   
  Complaint: 22965133
  
  I am rejecting this response because I did pay for the ticket as seen in the attachment I have provided. I would also like to make it clear that the last time i got a violation was truly not my fault because Im a new student here at ***, your sign states reserve parking assuming it means as long as you pay you can park. It does not specify for faculty staff members only which is why I parked there. I appreciate that your team was able to dispute it last time but I feel like you don't really understand where I am coming from. If you check your records you will be able to see that I pay for parking on time every single time Im on campus so its not like I was irresponsible and not pay. The $100 i just spent has left me with struggles for the next few months so please, I request you if your able to refund it, please do it will help me greatly. I can guarantee you this will not happen again.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:14/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 31st I received a parking ticket, at this time I had an active 10 day flex pass with remaining days and realized I had simply forgotten to add the day (Jan. 31st) to the flex pass. A couple days later on ~Feb. 2nd I disputed the ticket on the concord parking website. It promises a response within 72 hrs yet it is now Feb. 13th and I still have not received a response.Additionally, it doesn't let you purchase another flex pass/weekly permit until you've paid all outstanding tickets so today, Feb. 13th I received another ticket.I kindly request that these tickets be cancelled as I am just a student and cannot afford to pay $150. I genuinely just forgot to add the day to my flex pass and in the future I will be adding all the days for the week on the weekend and/or buying the weekly pass to ensure this doesn't happen again.

  

  Business Response

  Date: 18/02/2025

  Hi *****,

  We are currently handling a high volume of appeals and apologize for the delay. The disputes department responded to your dispute on February 14th. If you have any additional information to provide, please reply directly to their response.

  Thanks,

  Customer Answer

  Date: 19/02/2025

   
  Complaint: 22940147
  
  I am rejecting this response because:

  I never received a response from your disputes department on Feb 14th or on any date at all.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 26/02/2025

  Hello *****, 

  We apologize for the delay as we are currently processing a high volume of appeals.

  Upon our further investigation, parking violation # WN781H14931546 has been reduced to a warning as a one-time courtesy, and there is no further payment required. Please be advised that customers must have valid payment upon arrival. If you have received more than one violation, please ensure to submit your dispute at *****************************************************;

  Thank you for your time and cooperation. 

   

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22940147
  

  Hello,

  Thank you for cancelling the ticket; however, I am rejecting this reponse because as I mentioned in my previous message there was an additional ticket (#WN781H15061608), that I received while waiting for a response for my dispute of ticket #WN781H14931546.

  As you cannot purchase any more parking permits with an outstanding ticket and your response to my dispute taking nearly an entire month (dispute filed ~Feb. 2nd, response received Feb. 26th), signficiantly longer than the 72hrs you promise on your website, I kindly request ticket #WN781H15061608 be cancelled as well.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/03/2025

   

  Hello there, 

  We apologize for the delay as we are currently processing a high volume of appeals.

  After our further investigation, the following notice # WN781H15061608 was issued as there was no active payment reflected. 

  Please ensure to have a valid payment upon arrival and before leaving the vehicle unattended to avoid future violations. 

  This notice # WN781H15061608 was reduced to a warning and there is no further action needed. 

  We thank you for your time and patience. 

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:23/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking Ticket Dispute On January 15th I purchased a parking pass for the day at **************** (pay parking). After work I noticed I got a Notice of Violation. It occurred that I had inadvertently input my licence plate number in the wrong way entered as (eg) AAA111 rather than 111AAA. On January 16th I went on the ** Code to dispute this violation, as a ticket was purchased and clearly the plate does match but was incorrectly entered backwards. The site states 72 hours response time, but yet I still have not heard back from Concord Parking. On Monday Jan 20 and Tuesday Jan 21 I emailed the ***************************** and I have not yet to hear back. Wednesday Jan 22 I ended up paying the violation notice $80, as I did not want my car towed in the future. I need my car to take my 90yr old mother grocery shopping and for medical appointments.I am looking to get my funds back, as $80 is a lot of money at this time. I find it frustrating that you can not talk to a human person to get thing resolved.Attached are my supporting documents.Thank you

  

  Business Response

  Date: 24/01/2025

  Hi ******,

  Our disputes team has already responded to you, and I believe everything has been resolved.
  
  Thanks,

  Customer Answer

  Date: 24/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:20/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Business said a response to a dispute would be available 72 hours after filing, filed it on January 2, 2025 and have not received a response since as of January 19, 2025 - Business no longer allowing filing of a dispute - Business no longer allowing viewing details of a ticket - Business not responding to their Contact Us provided contact upon reaching out to follow up sent on January 13, 2025 regarding a dispute with no response - Business is unreachable when asked to correct their action regarding a ticket which was clearly given out in a predatory manner as the ticket provided no violation to any agreed upon conditions

  Customer Answer

  Date: 20/01/2025

  Contact by business 

  

  Business Response

  Date: 22/01/2025

  Hi ****,

  Apologies for the delay in responding to your dispute. Ive just confirmed that our disputes department replied to you yesterday.

  Thanks,

  Customer Answer

  Date: 23/01/2025

   
  Better Business Bureau:
  
  I have reviewed and can confirm the response made by the business in reference to complaint ID ********. Additionally I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:20/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding parking ticket JS560G14771833, issued by Concord Parking Services on January 15, 2025. I would like to request your assistance in resolving this issue as quickly as possible, as it was a genuine mistake and misunderstanding on my ******* a part-time student at ****, I purchased a 20-flex day pass (from concord worth 185$)for parking and reserved a spot for January 15th due to a class scheduled to start at 6:30 PM. On the day in question, I parked in what I believed to be an appropriate area. The signage in the parking lot stated that the lot was reserved for staff from 6:00 AM to 4:30 PM, and after that, it was available for students and visitors. Based on this information, I assumed that after 4:30 PM, I was allowed to park in the lot. However, I now realize that the lot is actually reserved for staff 24/7, and my parking there was a mistake.I take full responsibility for this misunderstanding, as I had no intention of violating the parking rules. Since I had already purchased a valid parking pass, I kindly request that the ticket be canceled due to this unintentional error. I would greatly appreciate it if you could expedite the resolution of my case with Concord Parking, as I have yet to receive a response from them after more than 72 hours.

  

  Business Response

  Date: 21/01/2025

  Hi *****,

  Our disputes department has already responded to your request through the disputes channel. If you need to provide any additional information or points, please reply directly to their response.

  Thanks,