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Find a Location

Stardust Solar has 1 locations, listed below.

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    Business ProfileforStardust Solar

    Solar Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 27/11/2019

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    B101 9000 Bill Fox Way, Burnaby, BC V5J 5J3
    BBB File Opened:
    2/7/2019
    Years in Business:
    7
    Business Started:
    23/5/2017
    Business Incorporated:
    23/5/2017
    Accredited Since:
    27/11/2019
    Type of Entity:
    Corporation
    Alternate Business Name
    • Stardust Solar Technologies
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:00 PM
    T:
    9:00 AM - 4:00 PM
    W:
    9:00 AM - 4:00 PM
    Th:
    9:00 AM - 4:00 PM
    F:
    9:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Mark Tadros, Founder/CEO
    Contact Information

    Principal

    • Mr. Mark Tadros, Founder/CEO

    Customer Contact

    • Mr. Mark Tadros, Founder/CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: A consumer’s guide to going solar

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/09/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Stardust contacted me to follow up on an enquiry I had made a year previously. They put together a great offer for a Solar System for my home and patiently waited until I was ready. They were often not very forth coming with details on how their financing arrangements would work and some of their staff were abrasive but I thought nothing of it at first. Then a family member had a change of plans and decided they wanted to move. Preparations were made to sell the home and I asked Stardusts James T***** for my 3017.07 deposit back paid on approx June 15 in two parts. I received an email that it had been returned but when I clicked on the e transfer link I was told the e transfer had been cancelled. When I enquired why to the Stardust Solar team I was told that it had been resent to a contact named as Juliet I informed them I have no idea who that is and received an apology.... to someone named Ryan. I am not Ryan. Their manager has not returned any messages and the employee Daniel who has at least responded with all the wrong answers has been obstructive at best. I have been assured they will get around to returning my deposit, sometime in the next two weeks and offered no explanation on who they have sent my money to or where that information came from and rather than apologies their tone has been more of mocking or obstructive.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

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