Business ProfileforCanadian Tire

On December 20th, we learned that a heater we had purchased in 2017 had been recalled in 2019 due to risk of fire. We returned to the store on December 22nd with the two heaters we purchased and were given a $44.64 store credit ($22.32 each). I did not realize the value of these heaters until returning home where my husband told me that they are worth $99.98 each. I immediately called the store and asked to speak to a manager. I explained what had happened to the manager on duty and asked him to retrieve the heaters so I could return to pick them up. He told me there was nothing he could do for me and that I would need to call back and talk to a “cash manager” in the morning. I called at 10:30am and spoke with the lady who did the initial return and explained to her what happened. She said they offer the lowest retail price for that item when we do not have a receipt. On the recall website it states that: ?“Consumers should immediately stop using the recalled product and return it to the place of purchase for store credit or to obtain a replacement unit. Proof of purchase is not required.” I then asked to speak to the manager of the store as this is not acceptable. I left a message for Nicole L****** on her voicemail that day (December 23rd) explaining what happened. I received a call from Ben, another store manager on December 28th saying that he would offer me a replacement heater for $105/each plus tax. I do not think it is right that the consumer has to eat the cost of these faulty heaters. Since the initial return, I did find my original receipt that shows we paid $79.99/each (on sale from $99.98/each). **** ** ***** *** **** * ***** ******* **** ******** **** *** ***** *** They need to be honouring what the Government of Canada website is saying. *** ****** ** ******** *** * ** *** **** ********** ******* ***** ***** *************************************************************************************************************************************