We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Interior Savings Credit Union, Corporate Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My interior Savings credit union branch, located in *****, ** has notified me that they are closing my accounts and banning me from their services because I was a victim of fraud. They also lied to me about getting back $980 that they were able to recover from the *********. I was told by a customer service representative that I would be getting that money back. It wasn't until I questioned them about the whereabouts of that money that they changed their story. I'm seeking that $980 as my desired settlement.

    Business Response

    Date: 28/06/2023

    Interior Savings is committed to delivering high quality service and to working with members to understand and resolve any concerns. As part of this commitment, we work with our ********************* Service and Investments (OBSI) as needed to provide a fair and impartial resolution to member concerns.   This matter has been brought forward to OBSI and resolved.

    Customer Answer

    Date: 28/06/2023


    Complaint: ********

    I am rejecting this response because:

    This issue has not been resolved, as I have not received the money that was taken from me. I have also requested a review of the investigation by the ombudsman head office. If they, or the BBB fail to resolve this issue, then my next steps will be to go to *********** and the ***** ********** ********* 


    Sincerely,

    *************************

Interior Savings Credit Union, Corporate Office is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.