Appliance Repair
Unimaster Appliances & Food Equipment Services Inc.
Reviews
2 Customer Reviews
Review from Renato G
1 star18/09/2024
Had a technician drop in to diagnose our Bosch fridge that wasn't defrosting. Within 5 minutes of arrival and without any testing equipment, advised tenant that the thermostat requires replacement. Received a work order later that day requiring replacement a couple of parts at a cost in excess of $1200 - the thermostat wasn't one of them! Needless to say, we had a second opinion by another BBB accredited repair company that suggested via a text might I say, to unplug fridge for 24 hours with doors open - that the trick, thus fridge is now functioning normally. This was done without incurring any costs to us! Can only say that we are indeed very disappointed with Unimaster. To be fair and factual, filed a complaint with head office on this whereby they promptly refunded the service call charges.
Unimaster Appliances & Food Equipment Services Inc. Response
19/09/2024
Dear ******,Thank you for sharing your feedback. Were sorry to hear about your experience with our service. Our goal is always to provide accurate diagnoses and transparent communication.The quote we provided was intended to address the issue as a long-term solution. While we understand your decision to seek a second opinion, we believe that a one-star review is a bit unfair in this situation, especially given that we promptly refunded the service call fee and worked to resolve the matter.That said, we are glad to hear your fridge is now functioning properly, and we appreciate your acknowledgment of our response. Your feedback is valuable to us, and we will continue to use it to improve our processes.Please feel free to reach out directly if you have any further concerns.Best regards,Review from Joyce S
5 stars30/12/2023
****** was the technician who serviced my Washing machine - the spin cycle stopped working days before Xmas.Not only was Turban an expert in his field, but he explained clearly what the issue was and found resolution. The company went out of their way to fit the repair into my schedule and Turban was professional, and highly competent ! Turban is an asset to your company . I would highly recommend Unimaster. Friendly , efficient and Price that was reasonableUnimaster Appliances & Food Equipment Services Inc. Response
31/12/2023
*********,Thank you so much for taking the time to share your positive experience with ****** and our team at Unimaster. We're delighted to hear that ******'s expertise and professionalism left a lasting impression on you.It's our priority to provide efficient and high-quality service, and we're thrilled to know that ****** not only identified and resolved the issue with your washing machine but also communicated effectively throughout the process. We understand the importance of fitting repairs into our customers' schedules, especially during busy times like the holidays, and we're glad we could accommodate your needs.Your recommendation means a lot to us, and we're grateful to have ****** as an asset to our team. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. We truly appreciate your business.Thank you again for choosing Unimaster!Best regards,
Customer Review Rating
Average of 2 Customer Reviews
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