Business ProfileforLangley Awning Co. Ltd.

In February we placed an order to remove and replace our old awnings. Two were drop down awnings the other a retractable one. The retractable mechanism was to be replaced with a motorized model.Installation took place in April.Immediately we noted many problems with the craftsmanship. We notified the company on April 30th of our numerous concerns and were advised on May 4th by the company that the issues would be repaired or replaced.A summary of our concerns is as follows:-The drop down awnings both have unfinished edges on the fabric.-They have uneven seam lines.- areas of the seam lines not actually attached -The fabric appears to have been cut with a dull knife and is too tight to hang correctly -A plastic cover was applied its uneven across both blinds to cover staples and has a sticky substance that attracts ,dirt and pollen. The staples do not go in to the frame and are dangerous to drop down or pull up. They informed us they had in fact reused the old cover from our previous awnings (well over 20 years old) and had painted it.-The retractable awning suffers from the same poor craftsmanship The salesperson whom originally visited our home came to view our concerns in May and he was in agreement with us about the craftsmanship.He assured us that this was not at all typical of the product that they deliver and that it would be rectified.We received an email from the company on May 27th stating that they had not forgotten about us.On July 1st we tried contacting the company again, at this time we informed them of being made aware, by our neighbour, of the foul and inappropriate language used by there installers. No reply.On July 21st, they phoned to say they would be out sometime that day to remove the product, this was not acceptable as we were hosting a party that evening. We were then informed that they would fit us in at their convenience in between other installs.An email was sent Oct 9th again with no response.