ComplaintsforPanjab Tiffin Service Ltd.
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered dinner delivery from this establishment, and during our phone conversation (28th Jan ****), the owner assured me that the delivery would be made in the evening around 7 pm. I paid the money (150$) on 29th Jan **** into their account.However, the dinner arrived in the afternoon. Upon expressing my concern about the timing, the owner justified the early delivery by stating that 2:30 pm qualifies as his evening.Despite the initially agreed-upon 7 pm delivery time during our order call, I requested the dinner to be returned, as the delivered timeframe did not align with our agreement.During the payment process, there was no mention of a refund policy. Now, the owner is refusing to issue a refund. and making excuses its been 3 days i haven't got my money back.After researching the business on ******* I discovered numerous instances of past scams involving them. I kindly request the Better Business Bureau to intervene, retrieve my funds, and consider shutting down this scammer to prevent further harm to others.Business response
15/02/2024
Hello,
We have reviewed the complaint and we would like to state that we have already processed the refund of the said customer.
The delivery time for the food is around afternoon as we follow the norms set by the fraser health authority. As per the rule the food has to be delivered within 2 hours of being cooked.
There was no commitment made from our end to deliver the food in the evening.
Warm Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.