Business ProfileforThe Co-operators

i would highly not recommend them at all- THEY ARE NOT THERE TO SUPPORT THIER CUSTOMERS!!!. i was hit while i was stopped at stop signed and the person was turning left decided to take a fast and unsafe left turn ended up taking half my front on the driver side. On the same day, I called my insurance company Co-operators to file a claim and provide details of the incident. On October 9, I received a damage sticker from the RCMP and was provided with a police file number, which was forwarded to my insurance company Co-operators. On November 4, 2020, I called Co-operators 1-800 number about the claim's status and asked about getting my vehicle fixed. I was advised by Mr. Y of Co-operators that there was still no response from the other party's insurance company. Mr. Y did not see how the other parties insurance company could have any argument, he indicated that the incident should be considered as an unsafe left-hand turn, but the worse case assessment it would be deemed as 50/50 responsibility. I explained again to Mr. Y that I was not over the stop line. Still, even if she claims that is the case, the ********** ** ******* ******** Instructors Manual advises drivers to stop before the line, pull out slowly and stop AGAIN before proceeding into an intersection. How can the insurance company declare that this incident is considered half my fault when I was in control of my vehicle and completely stopped when I was struck by by the other party making a lefthand turn? From my understanding, 50/50 was not a reasonable possibility in this situation. On November 9, 2020, I had my vehicle fixed while awaiting the outcome from Co-operators, I was advised that I would only need to pay half the deductible until a determination of the case was made. On July 22, 2021, I received my renewal policies from Co-operators for home and auto. I noticed that my monthly payment went up by $60 monthly, roughly $720 a year. When I called Co-operators to see why it went up so high, I was advised that the accident claim was resolved in February 2021, declared at 50/50 fault. I had never been notified of any resolution discussions or that it was resolved. I requested a call back from Mr. Y to explain what had occurred, why it was declared 50/50 and why I was not notified until I inquired after receiving my renewal policies. Mr. Y called me to apologize that he had not informed me of the outcome and said the outcome is based on what was submitted by both parties, photos by other party, photos of mine and our statements. This is impossible because other party did not take any pictures at the time of the incident and left the scene before I did. Mr. Y told me that arbitration advised him that they would honor what I was initially informed that it would be 50/50 at fault but that arbitration would not take the case further. I requested a copy of the file, materials filed by both parties and what they used to make the decision. However, I was later informed that I could not get the materials due to ****** BUT IF I HAD A LAWYER THEY COULD. I could only have the summary, dates and time and content involving me, which I requested to be provided. after filing a complaint against the insurance company, the manager called me back to tell me that she could send my photos to an appraisal to determine if i was stopped - WHY WAS THIS NOT DONE BEFORE MAKING A FINAL DEICSION. it came back that i was stopped but they cant determine if i was over the stop line. Then i was told about a peer review can take the case on to see if they think differently. again why wasn't i told about my options at the start. Needless to say they don't care about you - they dont care that its your first claim with a clean record, they dont fight for you as a customer- **** **** **** *** *****