Business ProfileforKey West Ford Sales Ltd.

On Mar 1-8, 2024 I noticed rough idle when starting the engine on my 2016 **** Edge On Mar 9, 2024 the Check Engine light came on.On Mar 10, 2024 I Checked the fault code P0303 misfire cylinder 3 I searched online and found ***************** Bulletin 19-2346 which describes the exact symptoms observed on my vehicle.On Mar 12, 2024 I called *********************, Service Operations Manager, at ************* I explained that even though the warranty is expired I believe this is a design defect that should be covered beyond warranty. ****** advised that I need to bring the car in for proper diagnostic inspection to confirm the issue.On Mar 14, 2024 I brought the car to Key West **** Service for diagnosis.The cost of this diagnosis was $380.69 and confirmed that coolant was found in cylinder 3 as the *** 19-2346 described. Mileage noted at ******* kms.On Mar 15, 2024 I received a quote from Key West **** for engine repair - $9,562.42'I forwarded the quote to ********************* asking for way forward to make claim for coverage On Mar 18, 2024 I called **** Customer Service at **************, spoke to *****. Case CAS-********. I explained situation and she said there is nothing that **** can offer, but suggested I talk to ****** at ************* about what the dealership may offer.On Mar 19, 2024 I sent another email to ****** asking that he contact me. As of Mar 21, 2024 I have not heard from ****** or anyone from ****.I have 2 complaints: 1. Why is the design defect described in *** 19-2346 not covered by a recall or goodwill as it is not acceptable that a well maintained engine should fail at ******* kms. I would expect a modern engine to last for ******* kms or more.2. The *** 19-2346 was issued in December 2019 and I bought the car in June of 2020 with ****** kms. Why was I not warned about the potential for engine failure? A responsible dealer would be aware of the ***s and inform the customer.