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Find a Location

West Coast Tank Recovery and Drainage has 1 locations, listed below.

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    Business ProfileforWest Coast Tank Recovery and Drainage

    Oil Tank Removal
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 14/8/2015

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    West Coast Tank Recovery provides Residential & Commercial Oil Tank Detection Vancouver, Oil Tank Detection North Vancouver, Oil Tank Detection Burnaby, Oil Tank Detection New Westminster. Oil Tank Removal services include Oil Tank Removal North Vancouver, Oil Tank Removal Vancouver, Oil Tank Removal Burnaby and Oil Tank Removal New Westminster. Oil Tank Detection services include providing property owners with a certificate and using industry leading equipment. 

    Business Details

    Location of This Business
    1489 Harold Rd, North Vancouver, BC V7J 1X2
    BBB File Opened:
    12/1/2010
    Years in Business:
    16
    Business Started:
    1/11/2007
    Accredited Since:
    14/8/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Alternate Business Name
    • West Coast Tank Recovery Inc.
    • West Coast Drainage Inc.
    Business Management
    • Martin Wouters, President/Director
    • Glen Wittet, Director
    • Lucas Wouters, Office Manager
    Contact Information

    Principal

    • Lucas Wouters, Office Manager

    Customer Contact

    • Lucas Wouters, Office Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    20/12/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired the company on Wednesday December 15 2021 to provide a oil tank scan and was very disappointed with the result. As this report was inconclusive, the buyers agent decided to hire his own oil tank pro to try to find the tank. With absolutely no equipment needed, the oil tank was discovered within 30 seconds. I was extremely frustrated that we were able to find the tank so quickly when there was a professional on site who said he looked in the cover and saw nothing under the home. What made me even more irritated was that the company suggested I needed to hire them for an Exploratory Dig for $895 for them to locate the tank. Upon returning home, Lucas called me, ***** and *******, accusing both myself and my seller of costing him a future job. When I could finally get a word in between *******, I told him I had no idea what he was talking about and that I was just about to phone the office to ask for a full refund for the service. Neither myself or my seller had talked to anyone about the scan on the property. ***** **** ********** ** *** ** *** ********** *** **** ** *** ***** ** **** ** *** ****** ** **** * ******* ******* *** Moreover, he started to ****** me, calling me a ****** and ***** realtor and stated that realtors do nothing but put a sign int he ground and get paid to do nothing. **** *** *** ****** ***** **** ******* **** * ******** **** ***** ***** *** ******** ******* ****** ***** ****** ********* *** *** ** ***** ** ***** *** ****** *** ********** ** *** **** *** ***** ******** ** *** * ***** ******* * **** ****** ***** *** ********* ****** ****** ********* ***** **** ********  Payment was requested to be sent via etransfer to a personal email prior to an invoice even produced. I found this strange *** **** ******** ****** *** *** ******* ***********. Additionally, requests to speak with the owner have been ******, with with their administrator offering a partial refund with the request that I do not share my experience publicly.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andy B.

    5 stars

    18/08/2021

    After contacting multiple companies when I was in a time crunch (by time crunch I mean requiring a scan and subsequent report within 2 days!), this company made it happen for me and came through on a WEEKEND. Our 1950s era home needed this done as part of the sale. Their office answered after hours during the evening. To accomodate me, the technician/scanning person agreed to come in on his weekend and get the property scanned. Within a few hours, the report/certificate was in my inbox in PDF format. If anybody requires tank related services, I can honestly say I am extremely impressed seeing how no additional fees were charged to me for making this happen. Give these guys a call for anything oil tank related.

    Local BBB

    BBB serving Mainland British Columbia

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