Business ProfileforE Skin Care Store

Yes this company eSkinStore is the worst I have ever dealt with..I had placed a order on July 27, 2024 for product Lira Clinical Bio Line Hydrating Mineral Mist...An I had not received any updates on my order shipping so I called the costumer service for eSkinStore on August 1, 2024 an spoke to **** to find out that this product was on back order for 1 to 2 weeks, so then cancelled my order of this product an I asked him when will my money go back to my card because they taken the money out of $34.19 for this product already he said they haven't I told him it was pulled from my card of $34.19 for the product I asked to speak to a supervisor he said they can only email the supervisor to let them know that a customer needs to speak to him an I would receive a call back...I did get a call back from *** the supervisor from their customer service of *************************** the same day August 1, 2024 an he told me that it would take 10 business days for the money $34.19 to reverse back to my card...an if I had any further questions call or email them. So as of today August 14, 2024 I have not received my money of $34.19 back to my card an I have reached out to them by phone & via email several times..an all they tell me is they will look into this or that the money has gone back or to contact Shopify...I am very frustrated an upset that this company eSkinStore is not taking care of my refund or has made it a priority to get me back my money for a product I never received..

We apologize for any inconvenience this may have caused.Please note that the order that was placed has been cancelled by your request. The payment for your order was not charged and authorized upon order placement. The authorization has been reversed once order was cancelled. There has been no wrong doing eSkinStore or its staff regarding your inquiry. You may see an authorization on your credit card which will be removed within a few days.Thank you!