At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 706 5177 Brighouse Way, Richmond, BC V7C 0A7
- BBB File Opened:
- 21/4/2008
- Years in Business:
- 15
- Business Started:
- 25/8/2009
- Accredited Since:
- 27/2/2015
- Type of Entity:
- Sole Proprietorship
- Hours of Operation
Primary
- M:
- 7:00 AM - 9:00 PM
- T:
- 7:00 AM - 9:00 PM
- W:
- 7:00 AM - 9:00 PM
- Th:
- 7:00 AM - 9:00 PM
- F:
- 7:00 AM - 9:00 PM
- Sa:
- 7:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Robert Gagne, Sole Proprietor
- Contact Information
Principal
- Robert Gagne, Sole Proprietor
Customer Contact
- Robert Gagne, Sole Proprietor
- Additional Contact Information
Phone Numbers
- (778) 855-3583Other Phone
Email Addresses
- Primary
- (778) 855-3583
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
16/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gayle O
17/11/2023
![](https://m.bbb.org/prod/ProfileImages/58a0fbc7-0fe3-4f59-ba4e-fb9e42961834.png?tx=w_46)
Santa's Chimney Services Response
18/11/2023
Dear ***/ ******,
This was my company's response to her review.
She mentioned I said I was too busy to give her a receipt. We DO NOT write receipts in person. They are e-mailed to our customers on company letterhead, which contains all of my business and certification information. Her emails kept getting bounced back, because she is not sending to the correct email address. That IS NOT our problem. We were more than willing to send her a receipt. Her anger/ frustration was focused at me, when she should be consider her performance, firstly.
This is my ****** REVIEW response.
You called me at 9 am, while I was driving on the highway, upset because your emails keep bouncing back. You were insistent my email address was wrong. I explained to you that my email is correct, as it is on the business card I gave you 2 days ago. I was driving and could not help the situation at that moment. I told you I will send you the receipt when I am back in the office. I asked you to send me a text message to me, or an email. That wasn't good enough for you. What was I to do?
You were getting increasingly upset.
You seemingly wanted an argument, in my opinion. I was trying to diffuse the situation. I don't know why you were getting so upset. You just had to text me or email for the receipt. I have provided thousands of receipts to my customers over the almost 4 decades in business. It's a very simple process. I gave you my cellphone number , because you were trying to text my landline.
The fact that you were accusing me of having the wrong email address on my business card was absurd to me.
I had to get off the phone, as I arrived at my customer's house. You called me back 5 times. 5 times while I was with my customer. I blocked your number, as I felt that your behavior was becoming very concerning to me and I did not want to speak to you any longer. If that offends you, so be it.
At Santa's Chimney Services, we strive for customer service excellence with every phone call answered. You were no exception. I didn't treat you any different than I have with the thousands upon thousands I have met over almost 40 years in the industry.
Your receipt for $100 has been mailed to you.
Please, do not contact us again.
Thank you.
I should also add that there was a person in my vehicle that heard the entire conversation. They were just as shocked as I was. Her $250 receipt has been sent to her. Correction, it was not $100
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