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Business Profile

General Contractor

ML Emporio Properties Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a new building constructed by Developer with 173 residential units.We are seeing a number of locks and door hardware failing as the contractors did not use the correct hardware or door handles for the intended application. The locks break with minimal force when trying to open doors in common areas. The developer has come back to fix some and but the locks start to come apart within 24 hours. They are refusing to replace or repair these claiming they have been vandalized. There is no physical damage, the hardware provide by them is substandard or not installed correctly.We've had multiple plumbing leaks in the building due to substandard work by its trades. We are averaging 1 leak per week.The elevators are failing almost daily, at times we've had both elevators down at the same time. With the most recent elevator breakdown, the elevator pit had excess water in the pit. This was due to the Sump Pump failing( pump is only 7 months old ). The developers contractors would not cover this under warranty saying this was due to concrete in pump. We engaged with another contractor to diagnose the pump and pit and confirmed the elevator pit was clean and pump motor failed prematurely. The Developer has not been very cooperative with all the issues in a new building. The building is supposed to be under the new home warranty but developer and its trades have been a challenge to work with. We had a chance to meet one of the top executives of the company saying they would look into improving services. We have not seen any improvements with cooperation or workmanship.Another building the completed by this builder is having the same issues as failed locks, leaks, and elevator issues.

    Customer Answer

    Date: 17/01/2025

    I am on ************** for the building.

    Regards

    Business Response

    Date: 03/02/2025

    Hi,

     

    Please see attached word document.

     

    Thank you 

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 22815162

    I am rejecting this response because: Please see attached document.

    Sincerely,

    Pav Toor

    Business Response

    Date: 25/02/2025

    Hi, 

     

    please see attached document.

     

    Thank you 

ML Emporio Properties Ltd. is BBB Accredited.

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