Customer ReviewsforLondon Drugs

I purchased items at the Victoria ***** store and was told the store did not receive my payment. The clerk and I saw the "approved" on the debit/credit machine, and they commented that it says approved. Several people looked at this issue; I was asked to pay for the item again. I said no, and I would not do that. Being concerned about credit/debit theft, I took the following actions. I went home and printed a statement showing payment to this store for the same amount as the items purchased. I spoke with the credit card company and was informed my card was charged the same amount. I went back to the store with this information and, even with evidence of payment, was told I had not paid. Two days later, the charge was still on my card, and I received a call from this store. "We made an error, and will refund your card." This demonstrates the payment of goods not received. The customer service to resolve this does not meet the high standards their organization states online. I will not shop here again or at any ***************-affiliated location.Another email was received by the manager stating their negligence and demonstrating I did pay for the item, apologizing for the experience. I have never had an experience like this for the past 30 years with this business or any others. I'm disappointed in their apparent dismissal of this issue and attempted justification of their actions when the service standards did not meet their mission and vision organizational goals.

Only 1 star because 0 not available. Took from 2 oclock to 530 to find a prescription that they lost. I had to phone doctor to verify it was sent before they would even look. Then expected me to be happy because they found it filed under first name. I had to raise a lot of h*** to get them to give service

I was very impressed with the service received in the ********************** at the Beddington Towne Sq. London Drugs today. ****, the Service Technician, was very professional, knowledgeable and helpful in providing solutions to the issue I presented and guiding me to the right accessories to resolve the problem.With his guidance, and the proper accessory I was able to successfully obtain files from an old PC and transfer the data to my IPad. All previous attempts to do so had been unsuccessful. Thank you *********Regards,**********

Cushny (I am so sorry its misspelled. In the photo **** is super. So helpful & friendly. The ************** store. Thank you!!

Went from three stores to one store in **********. They had three prime locations that were great including a location at high street. My mother has stage four lung cancer. She has had problems with the pharmacy at seven oaks. My mom is there often picking up a prescription that her doctor faxed to them. They cant find the faxes half the time. One time recently the doctor changed her pain meds and she went to pick it up and they said the doctor ***** correctly fill out the form so she couldnt have the pills. She has stage four terminal lung cancer! It was the same medication only time release! We will never return to London drugs.