Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get an interest rate lowered and the business said they would pay off my credit cards, pay off my current boat loan and purchase a nicer boat with 3000 cash deposited to my account. Well the new boat was delivered in horrible and unsafe condition, and the financial part of transaction never happened ( paying out load and c.c) and now the dealer has ghosted me and refuses to take my calls or return any efforts i have made to contact them. Plus I've already made 2 payments before the terms have been met.

  Customer Answer

  Date: 17/01/2025

  I bought a 40 thousand dollar boat along with paying off a previous loan and 2 credit card, however, the boat is in considerable rougher shape than what I was sold and the credit cards and previous loan are still not payed. I have made to payments on both loans since auto credit has not kept their end of the bargain. The boat has extensive body damage and mechanically inoperable. **** has completed ghosted us and has not communicated since dropping off the boat.

  

  Business Response

  Date: 30/01/2025

  We have been engaged with the client, Mr. ******* on a daily basis and have identified the issues at hand. Our team is actively working through each concern raised by Mr. ******* implementing targeted corrective measures to address and resolve the problems effectively. We are committed to maintaining open and transparent communication with Mr. ****** throughout this process.

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unit was shipped to me with all compartments filled with junk things broken unit packed full of mud and not running properly . no none inspection from ** to ******* .

  Customer Answer

  Date: 10/01/2025

  I received a side by side in October.  It was delivered with all the compartments stuffed with junk and paperwork from the old owner in bc . Broken and missing body parts . Oil and grease leaking all over . Breaks packed with mud and rumming very poorly.  Have made multiple times to contact them via text and voice mail and October ********************************* I am now faced with taking the unit myself and having to pay out of pocket to have an inspection done which they never did and fix . I would like them to take there unit back as this is wrong to treat a customer like this 

  

  Business Response

  Date: 20/01/2025

  Dear consumer, we have been trying to reach out to you to discuss further. What is the best number to reach you at and when is the best time to call. Thank you.

• Initial Complaint

  Date:05/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car back in August through Vancouver Auto Credit and dealt with ***** ****** and also dealt with **** through Drive Line Auto. When my car was delivered to me, I was told a full mechanical inspection was done on my car and that it had passed, after further inspection and having my mechanic check my car over, my mechanic was beside himself that my car passed an inspection as my tires were splitting and this was only after having my car for a few days. When I told ***** about this, ***** stopped returning my calls and answering my messages regarding this issue. I was then contacted by ****. **** refused to have my new tires sent to my mechanic at the ***** dealership in *******. It took over a week for my tires to be delivered and an appointment made to have my tires replaced. I have had nothing but other issues with my car and have messaged **** and called her as well as I need information about my warranty. **** has yet to respond or return my calls. These issues have been persistent since October. At this point I regret buying my car through this company and wish I went somewhere else. I was also promised by ***** that he would be able to have my interest rate brought down.

  

  Business Response

  Date: 13/12/2024

  Vehicle was sold and delivered on or around July 29th 2024. Complaint came into us on Aug 19th 2024 (approx. 3 weeks post sale). Only issues were fobs not working allegedly, tire concerns and a remote start install timeframe inquiry. The vehicle went through a full inspection and passed as per law and regulation (attached). Regardless we agreed to get the client new tires and the remote start installed in aims of providing a high level of customer service. We confirmed this with the client on Aug 27th. The client strongly requested these get done at *************** and we advised we do the work at one of our shops only. We arranged install and appts (see attachment). We ordered the tires an they arrived Sept 11th. Appt booked at our shop for Sept 16th 9am. All issues were resolved (tires, remote start, fobs checked - NO ISSUES) Client did not reach back out to us until Oct 25th (6 weeks since everything resolved and and almost 3 months post purchase) complaining about a low battery in her Key Fob again. At this stage and after what we did everything we promised, went above and beyond, paid for new tires. The client signed a legal release also stating any future costs and issues are their responsibility. We looked at the key fob issue, they were fine at time of sale and at time of both inspections. We advise the clients to either replace the batteries or replace the fobs. It is a used vehicle and there will be maintenance costs. As per what we did the documentation we provided the above and beyond costs we incurred and the legal release the client signed we trust this complaint will be closed in good standing. 

  Customer Answer

  Date: 13/12/2024

   
  Complaint: 22641150
  
  I am rejecting this response because after reaching out to east side dodge to look into my warranty that ***** claimed to add onto my car at no cost to me, to find out that not only have I been paying for the warranty but also after one of the sales and financing **** at east side dodge looked up where my warranty came from, turns out, that place doesnt exist and in their words Im being f***** over and taken advantage of. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 20/12/2024

  Here is the website for the warranty you purchased *******************************. As you can see the warranty company does exist and is extremely credible. The client initialed on the bill of sale accepting the warranty and signed the warranty document on delivery. 

  Customer Answer

  Date: 30/12/2024

   
  Complaint: 22641150
  
  I am rejecting this response because: I was told by ***** (salesman) that the warranty wouldn't cost me a thing, but it actually cost me $3500. Also for the car passing inspection, it's not possible for the car to have passed the inspection if the tires looked the way they did and also the mechanic I took my car to for an inspection failed it. As you can see in the pictures I've attached, my tires were splitting. 

   

  I was also told by numerous salesmen at the dodge dealership (eastside dodge) that I was screwed over by you guys and that the warranty company doesn't exist. 

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/01/2025

  You the applicant signed legally binding documents as well as the warranty and initialed on the bill of sale where it clearly states "accept" for extended warranty and the passed ***** was also signed in person by you. The warranty company provided is a very well known company.

  Customer Answer

  Date: 14/01/2025

   
  Complaint: 22641150
  
  I am rejecting this response because: ***** the sales person stated to me that I wouldnt have to pay for the warranty and that it was added on for free. Therefore he lied and I was paying into warranty that I was told I didnt have to. If I knew this was the customer service I was going to receive, I would never have bought my car through you guys. It also should take multiple months for a reply regarding my car. Also lying about my car passing mechanical inspection when you can clearly see in the images I sent previously, my car actually did not pass inspection. 

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:26/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  poor service, lack of communication. On June 25, 26. Tamiya **************** Tem sold me a blue GMC, however it took over 3 weeks to receive the vehicle. they kept procrastinating and kept saying the vehicle was being detailed. When it came time to change the insurance to this vehicle they sent the bill of sale unsigned. We sat at the registry for over 45 minutes waiting for a signed copy the dealership keep giving me the run around. Also once the bill of sale was signed we found out we couldn't register it because there was no out of province inspection on it. This was so frustrating and not professional at all. Then once i received delivery of the vehicle there was damage in it and a chip in the windshield, the gentleman i was dealing with at delivery said they would schedule to have the damages fixed as well as the ladies said they would. the repairs were never fixed.over a month after this purchase a young lady ran a stop sign and cause me to roll my vehicle which then became a complete right off. within a week ****** Tem then reached out in regards to a new purchase they sold me a 2022 ***, all the paperwork was signed, then next thing i know i was being contacted by ******* Chrysler shoving the sale of a 2024 compass down my throat. What happened did the communication go ??? The jeeps do not come with block heaters and living in a country that gets below -20, -30, -40 a block heater should be standard in all our vehicles. The dealership failed to mention there was no block heater. They should have contacted me and let me chose a car i wanted and one that comes with a block heater, they are refusing to help me get one they want me to pay over $1000 to have one install. I would like to be compensated. Both times it took about 3 weeks and without a vehicle. this has been nothing but a headache and a run around. I ask that these companies never contact me in the future about any sales of vehicles.

  

  Business Response

  Date: 05/12/2024

  Dear consumer,

  Ellsa from our client relations team has an appointment setup with you tomorrow at 11:00am to discuss further.

  Thank you.

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:26/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August/September 2023, I was contacted by Vancouver Auto Credit after completing their online form. I originally wanted to obtain a small loan to purchase a car (<10k) as I have done this in the past. ****** spent a lot of time with me being persuasive and pushy about buying a vehicle that was way out of my price range. It was explained to me that as my credit wasn't good,I could get a newer car, and that although the payments would be quite high to start off with, after 10 months of paying my biweekly payments on time, I could have it reevaluated and have my payments lowered and/or have a different car (newer and a brand I wanted originally). I ended up getting a 2018 **** escape with 158km on it. I make bi-weekly payments of aprx. $350 and this contract is for 5 years. Obviously now that I have passed the 10-month **** and have successfully paid all of my biweekly payments on time and in full, I wanted what I was promised. At the time I was also told that I would need depreciation insurance which I have been paying monthly the entire time. I was told that this would protect me against my car depreciating when it come to the 10 month ****. In August 2024 I was contacted by ****** again. Very unprofessionally just in called me while he was in the back of a car on a road trip. He took lots of information from me, both personal and about the car, and then told me that my car is depreciating and will be worthless by ******* 2025. Since then I have heard nothing and I have not been able to get hold of ****** or anyone else at the business. If I continue paying the amount that I am paying for this car, I will have paid $35,000 for a 6-year-old, depreciated car. I trusted what I was told by this company because I believed it to be genuine. Now I feel like I have been completely ripped off and fooled. Time is running out and ******* is approaching. I really want to have what I was promised! Lower payments or a better car. I have left numerous messages.

  

  Business Response

  Date: 07/10/2024

  Dear consumer,

  We are currently working with you on your existing file in regards to trading in your vehicle.

  Thank you.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began communicating with someone named ***** from Vancouver Auto credit in January of this year. January 30th, he sent me pictures of a 2018 **** Eco sport. We spent days negotiating the deal and the vehicle was delivered January 31. Just a month later or so, there was warning message in my dash. When I reached out, ***** said he no longer works there. I found this to be very suspect! When I reached out to the company, a woman named **** began to communicate with me via text and a occasional phone call. She wanted proof when I told ***** about the issues and it was in fact within the warranty. In June, it was slated to be looked at for a diagnostic check. When it was brought into the **** dealership, he was handed a Safety recall letter for engine pump tensioner and or engine oil pump drive belt could fail and cause a loss of engine oil pressure. Safety risk is a sudden loss of power to the wheels could increase the risk of a crash!Now whenever I call Vancouver Auto credit, only one person answers the phone and tells me that there is NO manager available! This happens EVERY time that I call and no one calls me back! Now it will be months before my suv is repaired!

  

  Business Response

  Date: 18/08/2024

  To whom it may concern,

  We have been trying to work with the consumer in regards to the vehicle concerns and have been in communication. Please clarify what exactly the concerns are as we have been in progress and up to date.

  Thank you.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was delivered to me in March of 2024 with there being no coolant at all in the reservoir. Since then I'm constantly having to fill the coolant up and i have had the suv overheated on me a few times. I contacted the sales person who I had been dealing with and was told that's normal which I know it isn't. Then they ignored me for months until I started texting other salesmen there. Once I talked to someone they had told I was booked in for a diagnosis on the issues. I showed up to caribo Chevrolet dealership where I was informed they couldn't work on my suv due to it being a hyundia and the service manager had tried multiple times to contact Vancouver auto credit to let them know that and Vancouver auto credit never got back to them. I have also had starting issues with the car some times it will sit there and turn over for minutes before finally starting

  

  Business Response

  Date: 15/08/2024

  I wanted to provide an update on the situation with ***************************** vehicle regarding the coolant issue.
  
  We previously scheduled a service appointment to address this concern; however, ************************* did not attend the appointment, and we haven't heard back regarding rescheduling. We understand that unforeseen circumstances can occur, and we are more than willing to assist in resolving this issue.
  
  Could you please reach out to ************************* and have them provide us with a convenient time to reschedule their service appointment? Our goal remains to ensure their vehicle is running smoothly, and we're committed to resolving this matter as quickly as possible.
  
  Please let us know how youd like to proceed.

• Initial Complaint

  Date:31/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking help got told that they would clear other car loan never did leaving me responsible for 2 auto loans i can't afford

  

  Business Response

  Date: 01/08/2024

  To whom it may concern,

  
  We have been engaged with the client and have explained we are unable to assist due to fact that the client sold his vehicle privately prior to receiving the new vehicle.

  Regards,

  *****

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22066953
  
  I am rejecting this response because

  *********************** told me that my previous loan would be cleared so now I'm held responsible for 2 loans which I did not want plz come get ur car
  
  Sincerely,
  
  ********************************************

  

  Business Response

  Date: 08/08/2024

  Dear consumer,

  Your statement to us was very clear -- you sold the vehicle privately prior to receiving the new vehicle and did not use the funds received to pay out the lien on the vehicle. A lien on a vehicle if funds received in your case was received kept for your personal use does not suffice in any way shape or form.

  *****

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22066953
  
  I am rejecting this response because:

  ***** told me and assured me I wouldn't have to worry about the other loan and that he would include it with this loan and I even stated several times this deal would not work if I had to pay both loans he told me that would not happen yet here we r so I see my only choices r either u guys buy back this car or I can seek legal action
  
  Sincerely,
  
  ********************************************

  

  Business Response

  Date: 09/08/2024

  Hello *******,

  You had clearly stated to us that you had decided to sell the vehicle privately in which you would have received funds but chose not to pay out the lien, please advise on why the funds did not go towards towards the loan.

  Thank you.

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22066953
  
  I am rejecting this response because:

  The funds did go to the vehicle and the bank agreed to a lien release as I stated to ************ was pay 400 a month and when I set up this deal with ur company I informed ***** of all of this and specifically stated that the other loan needed to be payed off or the deal for the car would not be one that would I could manage he told me that it would be taken care of its very clear to me he lied just to make a sale and this type of conduct of business should not be allowed
  
  Sincerely,
  
  ********************************************

  

  Business Response

  Date: 12/08/2024

  As requested in our previous conversation none of our documentation reflects that, nor do any conversations between you and any representative to our company. Please once again send us anything that states that sent to you from us in writing.

  Customer Answer

  Date: 13/08/2024

   
  Complaint: 22066953
  
  I am rejecting this response because:
  So I see this is going no where as I've stated *********************** told me this over the phone so I'm just going to take legal action at this point and file a lawsuit 
  Sincerely,
  
  ********************************************

• Initial Complaint

  Date:28/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New I was a Saskatchewan resident.. insisted I register under Alberta even though I am a resident of ************. They are refusing to pay the pst even though there a text messages stating it will be paid for. It has got a Saskatchewan safety but they were trying to deny paying for it as they said it cost too much. Also have texts saying they will pay for all that needs done. Have no idea how it passed an Alberta safety that happened in their shop because it had no muffler. They are wanting me to lie numerous times to Alberta registries and SGI. The truck was delivered the 20th of June 2024 after a month of being told different things.

  Customer Answer

  Date: 28/06/2024

  Clarification they need to pay for the pst as promised so I can register the vehicle  in the province I live in 

  

  Business Response

  Date: 11/07/2024

  To whom it may concern,

  We are currently working with the client in regards to their concerns to come to a resolution.

  Thank you.

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 21918389
  
  I am rejecting this response because:
  We have not come close to a clear conclusion or finalizing after many explanations given. Waiting to hear from the manager. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday April 26, 2024, the vehicle I purchased from Van **** Credit was delivered with body damage all over the vehicle.I emailed the company and told them about the damage. ******, dir of corp relations asked me to take photos. Then referred me to *****, Dir of Client Serv. Ellsa set up an appt on Thurs May 9th for me to take car to Docs ****body. The adj said the car would need to be repainted/repaired for deep scratches, dents, rust and a poorly repaired rear bumper. He provided an est of $9797.73.The initial doc I received was a presentation - it included the car info, carfax w no damage / no claims on it. It also stated that Vanc **** Credit provides Full reconditioning of every vehicle: vacuum, shampoo interior, wash, soap, wax, tire shine, power polish, PAINT TOUCH UP AND BODY WORK. This EXACT car was listed for sale for $23998 by Kingsway Honda.I asked if the price was neg as my sale price was $37210. She said no, that the price is firmly set by the dealership and that it was the *** value. Not true as you can build a 24 Corolla LE on the Toyota.ca site for $32000 (taxes and fees in). I needed a car and understand that my credit is bad; so I signed the agreement.******* called me on Mon May 13, 2024 and advised she was taking over my file from *****. I was given 2 options - take $500 and drive it until it is time to upgrade it or she will have it polished. She said taking the $ would be better as polishing would not remove the damage and I could go to Canadian Tire and buy some paint. I am very frustrated. Not only with a $13000 markup, but a vehicle that was sold to me with UNDISCLOSED DAMAGE.If it actually had been inspected prior to delivery, items such as rear bumper / damage/rust, squeaking brakes, and broken seat warmer would have been found. The offer of $500 and sign an NDA, is insulting. The way this issue is being handled is unacceptable.

  

  Business Response

  Date: 07/06/2024

  To whom it may concern,

  We have been communicating with the client on her concerns in regards to the vehicle. As we do not have a set date planned yet we are working with the client to schedule an appointment for next week.

  Thank you.