Complaints

This profile includes complaints for Super Save Disposal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Super Save Disposal Inc. has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Super Save Disposal Inc.

  19395 Langley Bypass Surrey, BC V3S 6K1

• 

  Super Save Group

  1840 Gage Crt Mississauga, ON L5S 1S2

• 

  Super Save Group

  900 Industrial Way, 649 Spills Connector Victoria, BC V9B 6E2

• 

  Super Save Group

  900 Industrial Way, 649 Spills Connector Victoria, BC V9B 6E2

• 

  Super Save Group

  1840 Gage Crt Mississauga, ON L5S 1S2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 2nd, ********************* reached out for assistance finding out which tenant to charge for a propane fill that she said occurred in October. My previous tenant (****) had moved out Sept 30 but if she had not cancelled her account she should be charged. The delivery ticket stated **** as the customer. I advised ****** to reach out to ****. (see email thread)****** had my account (that hasn't had a fill up since January 2019) charged with the invoice (******) amount of $361.20. There wasn't prior notice to me being charged.After further discussion with *********************** (A/R) and ****** - they provided the delivery receipt which is date stamped July 17th, 2023. At this time, **** (customer # ******* was the tenant. When I pointed this out, the employees advised me that the delivery slip was wrong, (and its not them that is wrong). The billed amount was not authorized by me and I should not be charged for this invoice. The tenant that had an active account during this time should pay the invoice.

  Business Response

  Date: 04/12/2023

  As the homeowner you are responsible for any propane fills similar to any utility company. If you think your previous tenants owe for this invoice it would be between you and them to figure it out. Alternatively if you have a new tenant perhaps you can work out payment with them for the propane in the tank.

  Customer Answer

  Date: 05/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  - the tenant was living in unit on the date indicated on the delivery slip 

  - the tenants name was on the delivery slip

  Therefore this is between the company and their other customer. Thats not my responsibility to mediate. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:16/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have purchased property that has a leased tank from previous owner, we wish to use another provider. Have requested to have tank removed.Not responding to situation, has been asked several times to remove propane tank as we do not want to use their services.

  Business Response

  Date: 05/12/2023

  We thank you for bringing this to our attention and apologize for any inconvenience this has caused. We thank you for your patience while we work to resolve this.

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************ ******

• Initial Complaint

  Date:06/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very poor managed company. Who charges a fee for COVID? Hello!! We disputed this charge but took a few months for it to reflect on our account. Also they added a charge for overweight when our bin would never be heavy EVER! Again it took them months to sort that out. Very frustrating company to deal with over our 5 year term. Hence we opted out of our term, or at least we trying too. (currently) Our 5 year term was up this coming up this November 2023. (today's date is Oct ******) I notified them via email Sept *******. They are now saying the term automatically auto renews because of fine print in contract stating they need 90 days via registered mail. "** **** **** *** **** *** ** **** **** ** **** ***** ** *** *** ** *** ********* ****" "** ** *** *** ******* **** **** **** *** ********* *** ******* *** ******* * *****""*** ********* *** ******* *** *** *** ***** ** *** ********** *** ***** **** ** *** *** *** ******* ** *** ***** ** ***** ** ** *** * **** **** **** ******* ********** *** ********* ** *** ** **** ** ********.Of course, we would like to continue to do business with you. I do not see any other difficulties since we started together in 2018.

  Business Response

  Date: 06/10/2023

  Please note that there is method of cancellation as specified on the agreement. The customer is responsible for cancelling the agreement if they do not wish to renew. In this case, the customer did not send in cancellation as required under the agreement. Our Customer **************** will be in touch with the customer.

  Customer Answer

  Date: 10/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The Cancelation method is unrealistic and is a license to ***** ***** **** ******** (me) .  I was never explained to on how the cancelation works by sales.  I did notify via email Sept ******* my wish to cancel the service.  This was sent in advance to the term end date of Nov 1.2023  My stance on the matter is,  i was unaware of the fine print that needed a magnification device to actually read the terms for the first time. 

  When tried contacting ***************** (Sales) a few times to work out this matter i received a threat in return via voicemail not to contact him anymore, and was told by him on voicemail that he will contact the police if i continue to contact the Company.  This is a ***** tactic by the company to force a customer into another 5 year term. 

  5 years is a very long time.  I'm open to possibly continuing business on a monthly basis, BUT NOT for another 5 years. There seems to be absolutely no negotiation.  Trying to communicate and get a response from anyone is very slow and delayed for whatever reason is beyond me. 

  The Company is unilaterally trying to enforce new terms on me for increase in pricing 1 month into contract.  We only received 1 invoice for the original agreement amount.  

  I'm not the first one who is dealing with the company like this trying to get out of contract.  It appears that this is a very concerning situation by many, and it needs to be dealt with fairly.  

  A email sent to me read the following

  Cancelation would need to be sent to us via registered mail, no more than 120 days and no less than 90 days prior to the end of the agreement term.  As we did not receive that from you, the agreement has renewed for another 5 years.

  You certainly can cancel, but per the terms of the agreement, you would need to buy out the balance of the terms in order to do so.  I will have this balance calculated and forwarded to you as soon as possible.

  You only have a 30 day window to cancel a contract after 5 years ?  Who on earth would remember that? A Lot can happen in 5 years, and a garbage removal service isn't my top priority.

  All Im asking for is a fair negotiation, and no more verbal threats and a apology from **** **** for swearing at me on voicemail.  That was uncalled for and very unprofessional 

  We can continue business once we can agree to a shorter term, either month to month, or 1 year.  another 5 years to be locked into contract is too much for me.  

  If you would like me to forward the unprofessional voicemail left by ****, pls call me 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:31/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been a Supersave disposal customer for a few years now.Since COVID they've been charging an additional $9.85 + tax EVERY month "COVID Cost Recovery" fee and continue to charge this. When it was first charged, they didn't inform us, it just appeared on a bill. At the beginning we were sympathetic and understood why. However, this is no longer valid. COVID is long over and everyone's got their grants and etc.I've complained to our account manager Denise L****** a 20+++ year employee who agrees that it should be removed and has said she will get it removed but until now it has not been removed and she's no longer responding to our communication.This is not right, why should customers be paying for a businesses COVID losses? That's not our job - go talk to the government for that. All customers being charged this ridiculous fee since October 2022 when COVID restrictions have been lifted should get it refunded!

  Business Response

  Date: 15/09/2023

  We recently received notice from you concerning the surcharges on your disposal account. Rate adjustments are further explained in section 4 of our service agreement and are administered very carefully to minimize the impact to our customers. We are currently reviewing your account to see if there is any opportunity to make adjustments. A member of our team will reach out to discuss it with you.
  
  We value our partnership with you and certainly remain committed to providing you with a high level of service.
  

• Initial Complaint

  Date:24/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately June 5th, 2023 I ordered a 10 yard roll off bin with 2.5ft sides bin from Super Save to be delivered to my home, with the bin to be emptied and returned. Super Save took payment in full before any service was provided ($866.58 X 3) Was told the bin would be delivered the following morning, it did not arrive until 2 days later, late afternoon.While the bin was being placed on the driveway, broken glass poured out of the bin, all over the driveway.The bin turned out to be the incorrect size - it was a 15 yard bin with 4ft sides.When I contacted customer service for Super Save and explained that the bin was too large for my contractor to access with his equipment, I was told "** ********* **** * **********".They also requested an email stating the incorrect bin size along with pictures showing the larger incorrect bin size.This was done as requested.Contractor came to perform the job he was hired to do only to find the bin was too large for his equipment to maneuver around.This resulted lost day of work for him & his crew (which we had to pay for) as he needed to return to his yard & bring back a larger piece of equip the following day. I then called and requested the bin be dumped, was given a day & time, the bin was not dumped.Contacted customer service again & was told the bin would not be emptied as requested it would be the following day. When I explained that I was paying contractors to be here and this was putting me behind schedule I was told "** ** **** ** **". The bin will be emptied the following day first thing in the morning. The bin was eventually emptied the next evening.I have called Super Save numerous times explaining my situation to no avail. I don't understand how they can offer service which you must pay for up front and then not deliver and basically say too bad for you. I am out thousands of dollars in additional fees to my contractor due to Super Saves ineptitude. If someone could contact me asap that would be great.

  Business Response

  Date: 11/08/2023

  We thank you for bringing this to our attention and apologize for any inconvenience this has caused. However as already previously discussed verbally on multiple occasions with the customer bins come in a variety of assorted dimensions and we can't guarantee a low profile bin will be available for every job. We always encourage customers to have the bin on site before organizing labour and equipment.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint against Super Save Disposal (************, specifically ***************************, involves both our contestation of the outstanding balances.Disputed Outstanding Balances:Super Save Disposal is demanding a payment of $6,912.15 (invoice *******) for early cancellation fees and other charges that we believe were never agreed upon. They only provided an unreadable contract, which we had never seen prior, as alleged proof of these charges. This is a blatant violation of their own contract terms which requires that the contracts to be provided at the time of signing.The enforceability and legitimacy of a contract concerning a 6-Yard Bin and various other services are in question. Without a legible copy of the contract, we are unable to understand our obligations, thereby raising serious doubts about the contract's enforceability.In addition, we have multiple disputed invoices for which we have requested evidentiary contracts or agreements, including invoices ******** ******** ******** ******** *******, and *******. These invoices seem to be for services that were either never provided or never agreed upon.Super Save Disposal illegally occupied our landlord's parking space for five years, which led us to pay an additional cost of $8,500 to our landlord.We incurred a cost of $6,500 for debris removal for the bin at job ****. We hired Super Save for waste disposal at this site, and it was their responsibility to manage the bin, the weren't able to remove the garbage from this site forcing us to hire a third company to remove the debris from their bin, for this reason the invoices were disputed. In light of these issues, we request a waiver of any penalties or fees associated with the contract and demand clear, legible documentation to resolve the outstanding invoice disputes. We are committed to finding a fair and reasonable resolution to this matter and anticipate your prompt response.

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our house in *****, ** was completed in July 2018. It is equipped with a propane boiler and has propane appliances. When we were about to move in, our general contractor had us sign up with Super Save to supply the tank rentals and propane. We signed the paperwork but did not receive a copy. ******** ** ********** **** ** **** **** ****** ************ *** *** ******* ******** ******* ******* *** ******* ** * **** ****** ***** ** ** **** ******* ** ****** *** ******* **** ***** *****  On June 2, I contacted Super Save and left a very detailed message with the ********************** AND submitted an email detailing our request. After leaving several more messages, I finally received an email from *************************. This email basically indicated that they would review the charges and perhaps offer a billing "adjustment" if we would retain their services. I was tipped off that Super Save often institutes a 5 year term, which would now be complete. However, ***** said that the contract was for a 5 year term with an automatic 5 year renewal. She also indicated that we would be responsible for paying out an amount of our average usage for the next 5 years to get out of this contract. This is simply outrageous to think they can implement what seemingly represents a binding 10 year contract. I have twice requested a copy of the contract that indicates this to be emailed to me but have had no response. ***** **** ** ********* ******** *** **** *** ***** ** ******* ***** **** ********** ************* ******* ********* **** ********* *** ***** **** **** ***** ********** **** ***. We want their propane tanks removed and a credit issued for the what remains in the tanks. ** *** ** **** **** **** ******* *** ** ********* *** ********* *** **** ******* ******* ** ** **** ****. We have had no contact with Super Save since June 6. Attached is the prior email correspondence.

  Business Response

  Date: 27/06/2023

  The agreement copy provided to you has all the terms and conditions clearly outlined. There has been over the years cost increases to Super Save which were passed on to the customer under the express terms of the agreement which both parties had signed.

  Customer Answer

  Date: 21/07/2023

  
  Complaint: ********
  
  I am rejecting this response for the same reason as replied on June 30, 2023.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:30/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested multiple times close account and remove tanks from property, however not getting any responses and just blaming it on not having a gas fitter or truck available.

• Initial Complaint

  Date:18/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7 2023 I requested super save to remove their propane tank. And I requested a refunded on the tank rental. I stated the propane tank was out of date and could not be filled legally. I sent pictures via email. On March 8. Lianne N***** agree to the tank removal but not a refund. I have all the emails if you wish to see them. SUPER SAVE PROPANE ARE VERY HARD TO DEAL WITH. I hope you can help me with this. And they have not picked up the tank. It is over a month and no word on when the tank is going to be picked up.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From september of 2022 until end of January of this year, we had a toilet on hire from Super save rentals. There were issues right from the get go with delivery, cleanings etc but I will get to the main reason for the complaint. The toilet was situated in a location inside a breezeway of a condo tower that we were working in. For the first few months, we had several guys onsite and the toilet seemed to be getting cleaned every week as per the service that we paid for. Toward the end of the year, the workload was scaled back and we only had a *** guys onsite for one or two days a week. I was receiving calls from super save employees asking the location of the toilet which I gave them and assumed that they were doing it as they never called again. Seemingly different drivers every week. Early in January, the building manager started to complain that the smell was getting bad and that he hadn't noticed anyone coming to clean it. He also said that the toilet was nearing capacity. As the weeks went by, he complained more and more. Still I had received calls from the drivers though asking how to find the toilet . Finally, I reached out to Super save to find out what was going on. I was told that their truck would not fit into the breezeway and they were not obligated to push the toilet into a location where it could be cleaned. I was told that someone would be there right away to clean it. The next day, I checked with building manager and he confirmed that nobody came. I called again and was told that somebody had been there and cleaned it but we could all see that it hadn't. It became evident that the drivers were turning up to clean the toilet but then when realizing that their truck wouldn't fit, they just left and reported to the office that they had done it. We estimate that this was happening for 6-8 weeks where we were paying them for this service which we were not receiving. We have complained to them but response has been poor.

  Business Response

  Date: 25/04/2023

  As previously communicated with customer we are processing some credits on the account for a gap in services.

  Customer Answer

  Date: 29/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 30/05/2023

  Hi ******,
  
   As discussed, I am just requesting that we please reopen this file due to inaction on the part of Supersave group with respect to the above claim number.
  
  Many thanks, ****

  Business Response

  Date: 12/06/2023

  Please note the customer received a refund on May 23, 2023