Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2017 ****** Armada from Langley Chrysler last June. The seller promised me to change new battery etc. before delivery. But they did not use the correct model of battery and the battery they installed for me is significantly below the *** specification. I suffered starting issues of this car from just 2 month after delivery and I didn't realize this problem is caused by the dealer's mistake until I was told the battery is almost dead by a mechanic who help me with changing oil this February and suggested me to check if the battery is compliant to this vehicle. I find out by ****** and some other stores' website that they did install the wrong battery , which is an Acdelco 27S battery, in my car.1.Acdelco's official website says that they do not provide compliant battery for 2017 ****** Armada and 27S providing only a CCA of 630 A **************'s *********** specification is unavailable for customers but the user's manual does say the model should be group 27, which is not 27S, and *******, Canadian Tires and several battery manufacturer's websites all suggest batteries providing a CCA of 800 A or above that.After I did my research, I wrote an email to the dealer, and someone called me and invited me to the dealer's shop. I went to the dealer's shop on Mar 4 and discussed the issues with sales and service stuffs.1. They recognized they promised they would change a new battery for me by delivery.2.After a half day's discuss and waiting, they eventually told me a. They deemed the battery is compliant to the car.b. They had to diagnose my car, if they confirm the battery doesn't work they will replace it for me, but if they think the issues are not caused by battery, I have to pay a diagnose fee of $180 and battery will not be replaced.I totally don't agree with that solution, because it's not a matter of warranty but a mistake they made. I hope they change a compliant battery with a CCA at 800 A for free and apologize for the inconvenience of me.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Jeep in to check an engine light late September, they fixed it under warranty, I drove back home and the issue recurred the next day, a few days later I got in touch with them to reschedule the service.The follow-up was scheduled for Oct 15, the Friday before that (Oct 11) Ive got a broken front axle U-joint. Once the Jeep was there I said: please take care of the check engine light that was scheduled for next Tuesday and about the axle I just want a diagnosis. They replied with a quote of 3k to repair the front axle and rear drive shaft. I once again said: just finish the job about the check engine light (Evap System Leak) and when its done Ill pick it up.Surprisingly, Service Manager ****** suggested I report the broken U-joint as a collision to ****, I refused. She then revised the quote to $499 for two diagnoses (axle and check engine light) without repairs. According to her, the check engine light resulted from an 'impact' after my initial visit.I refused to pay for the diagnostic, citing the pre-existing issue. ****** responded, 'You won't get your Jeep back without paying. I have a large parking lot and your Jeep is going to be here indefinitely.I insisted that I havent authorized that service and asked her to show me the service order or the report, and she said: Im not going to show you the service order or the report unless you pay the full bill.After 2+ hours, I reluctantly paid $499 due to coercion. My Jeep left with unchanged issues. Unacceptable customer service, misleading billing, and zero resolution. Strongly advise against this dealership.

• Initial Complaint

  Date:13/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2020 **** Explorer. They wouldnt let me return it Within the first month. Then the motor broke and needed to be replaced first month of owning it. I have ownedthe vehicle for six months and I havent even had it on the road for a full month. I did not get a replacement vehicle. I paid for Extended warranty. They were supposed to pay for my tow bill, my cab ride home and the insurance Im paying on a vehicle that I cant drive because they asked me to leave the insurance on while it goes through their warranty. I have not been compensated. I went to the Dealership and sat there for hours waiting and just was ignored. Ive lost a lot of income due to this. And they refused to take the vehicle back. This is my second purchase from that dealership. I am a good customer, but Im Feeling very disrespected and not valued. Im a single mother with baby who is now Almost one now They owe me for five months insurance $1000 My ride home $20 And my bill for the tow &160 And for my loss wages because I didnt get a rental courtesy car even though I paid $5000 For the warranty that covers that. So they owe me for the price of a rental for five months. They have made my life chaos and the amount of stress it put on me with my baby Missing appointments, etc.

  Business Response

  Date: 25/09/2024

  Firstly, thank you for taking the time to review our response to this BBB complaint. 

  This client did purchase a fully inspected and serviced **** Explorer from us at Langley Chrysler from our non-prime finance team who worked hard to satisfy her needs based upon her challenging financial situation and need for a vehicle. Based on the client's account alone it would seem as though we have been ruthlessly unsympathetic and unwilling to provide compensation despite her dire circumstances, and in fact we made many attempts to assist and rectify the situation. 

  As a small example of this, shortly after taking possession of the Explorer the client claimed that she left her sunglasses in her trade-in, and demanded payment unless we could return her allegedly new designer glasses in the vehicle. We checked our detail department and cameras, alas, no glasses were found. We wrote her a cheque for several hundred dollars (more than the new retail value) to satisfy her and free up the time of our employees who were receiving her repeated demands.

  During her demands for reimbursement of her sunglasses, ****** damaged one of her tires. Due to it being an all wheel drive (***) vehicle, she would have needed to replace all four tires so as to not damage the *** system. She pleaded for our assistance as she didn't have the funds to cover the tires. We covered three additional tires for her at our cost in ******** despite the tires being in good / roadworthy condition so that she didn't damage the drivetrain of her **** Explorer.

  ****** then decided she didn't want the vehicle anymore, and demanded we take the **** Explorer back. In **, dealers are under no obligation to take back a vehicle and incur costs related to reconditioning, warranty contracts past the cancellable date, and / or paying out the client's loan on their behalf should they decide not to maintain ownership of the vehicle they purchased. 

  Despite this, we considered ways to assist ******, as she seemed to be in a desperate situation. Unfortunately, due to her credit history, it would have been unlikely that we would have been able to secure a better approval / payment option for her with a different vehicle. 

  It was during these talks that she encountered a catastrophic failure of the engine. This repair was covered by the warranty she had purchased with her Explorer. Anecdotally, there was no sign of engine failure during our inspection shortly before, and our technicians found fresh oil spilled on the engine cover, as well as a cap from an oil bottle whose brand isn't used or stocked in our parts / service department left under the hood, on top of a plastic cover in the engine compartment. This is circumstantial, though often times this would be a sign of tampering. 

  During the time it was in our service department, we were unable to provide a loaner vehicle due to the fact ****** ****** has an Ignition Interlock device (breathalyzer) installed in her vehicle. She demanded we compensate her while her vehicle is being repaired, and / or pay for her transportation. This would have been unfair, unreasonable, and uneconomical considering the responsibility / obligations of both parties and the goodwill already extended to the client. 

  In addition, the client had her boyfriend repeatedly call into the store, making physical threats against our staff, and she had threatened to take the story to the media should we not give-in to her demands. 

  This was ultimately an unfortunate sequence of events that lead to an unsatisfactory experience for both the client, and the staff of Langley Chrysler. It is our duty to ensure that our clients are given the greatest care to the extent of our ability, and to operate with integrity and compassion. 

  We feel that we have demonstrated that with this client.

  Customer Answer

  Date: 25/09/2024

   
  Complaint: 22278642
  
  I am rejecting this response because:
  
  

  since I was unable to take the insurance off because It had to go through warranty, which has taken months. I was told it was going to be reimbursed to me. Then also four weeks after I purchased the vehicle, it randomly stopped working in the middle of the road while I was driving To get it towed to Langley Chrysler. They said they would pay me back for and for my insurance that I had to keep on there for warranty. 
  

  I explained to them how I would have a driver to drive me since the rental doesnt have a breathalyzer. They responded that they cant put it with someone elses name on it. So I have now lost five months of my wage  and been stuggleing Getting things that I need for myself and son. 

   

  They Said they would cover the tow bill *** pay the insurance that I lost. *** since they were unable to provide me the vehicle, I believe they owe me the cost for a rental for those months. 
  

  I have been  A customer there since 2018 Ive bought two vehicles off of them and have recommended people to go there and have had two friends purchase their vehicles there. 
  

  Im now embarrassed that I recommended them. They sold  me the vehicle in March and it has been in  the shop since april  *** still is in the shop. I think I have had it for a total of four weeks in between going to the shop *** have not been compensated for my losses Meanwhile. 

   

  They need to come up with a number that they feel would be appropriate to offer me. 

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:16/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Big Shout Out to Langley Chrysler for having the worst service department ever! Should have known from the beginning * forgot to gas up our *** when we bought it * told me my oil change was done when really it was never done in the first place * AND last but not least cannot fit / accommodate someone that has only had there *** for 1.5 months and the *** is not even drivable at this point! I am now paying for a pretty piece of metal to be sitting in my driveway!!!

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I sold them my car. They still have issued me a check for it. They waited until after I signed my car over to them, to inform me it would take days to get me a check. I have tried calling but I can't get a hold of the sales rep or the finance manager I dealt with. I noticed they have it listed for sale already. Apparently their safety checks and detailing are done faster then it takes to write a check.

• Initial Complaint

  Date:15/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a vehicle from them and I acted like they were my friend they act like if they cares that was fine got the vehicle it was not in the best of shape they kept stuff from me also I did not know till after that I apparently was set up in the least agreement I find out that they have forged documents that says that I agreed to pay an extra $1,500 a month on dates that I would never have done that and when I brought this up to them they refuse to care or even taking knowledgement of it I have said I will bring the vehicle back as soon as the storms are done in the mountains and they are acting like they did nothing wrong they are acting like I'm the bad guy I have told them multiple times I would have had no problem keeping the vehicle if they wouldn't have falsified information that I did not agree to I have proof that I did not agree to this information and I still do not care and now they're saying if I bring back the van I will have to pay extra money to them anyways because I didn't keep it in what world is it okay to force someone to pay more money on dates they did not agree to and when they don't want to do anything about it charge the person money for bringing the vehicle back courageous maybe they should have not falsified information to start

  Business Response

  Date: 15/01/2024

  Per our conversation on the phone, we are ok to take the unit back and are expecting you on the 23rd of January *subject to weather.

• Initial Complaint

  Date:23/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2019 ****** ****** June 2023, I paid over 50k. I used all of my savings 20k to put down on it to keep my payments down. (I work for a tiny non- profit and don't make a lot of money)I bought from a dealership to avoid being ******* by private sellers. I did not purchase extended warranty, it was over 5k I could not afford and I have owned 6 ******s in the past 15 years and know they are good, reliable vehicles when taken care of. As soon as I brought the truck home, the issues started. Within 2 weeks I had to spend 1k on new tires, the body of the vehicle started falling apart! The flares over the wheel ***** coming apart. They sold it with a broken windshield. When the battery died I took it to ****************** in ******** ( I have dealt with them for 15 years.) they replaced the battery, confirmed the body work falling apart and also diagnosed the Power Steering rack to be leaking. I contacted the dealership as this is a 3k fix and I cannot afford it. They ignored me, until I called ***********************, then they called me back. They told me they would bring the truck back to them to fix it. I expressed my lack of trust in their shop as during their pre delivery inspection they 'topped up' the power steering fluid... it should never be low, it is contained, so they knew it was leaking when they sold it. I asked them to help me pay at *************** as it is more convenient for me. They INSISTED the truck go back and because of my lack of trust they would take it to Langley ****** to have them inspect the leak. I got the truck back 3 weeks later. They had fixed the body parts but sent me a work order from Langley ****** stating they could detect no leak. I took it back to ****************** who took it back in and took photos of the stained 'boots' indicating a leak, they stand by their original diagnosis. I emailed ********************* and ******* these photos inquiring as to what was going on, they have ignored all calls. Langley ****** states Langley Chrysler washed off the underneath of the vehicle to erase all leakage signs and siliconed the pin hole test point. He said he is willing to testify to this as he has seen it before with this dealership in his 27 year career.

  Business Response

  Date: 04/12/2023

  Please see the attached invoices and internal communications regarding this vehicle and situation. Worth noting is that there is no *** claim received or submitted to my knowledge. I personally receive them and checked my records. All of our actions were in order to facilitate resolution with the situation.

  The vehicle was knowingly purchased with the windshield and due to the client living out of territory we paid for a third party to replace the glass. 
  

  ************** was unable to complete a recall, claimed the grill was aftermarket, and noted a leak in the power steering rack. We decided to deliver a loaner vehicle and complete any needed work ourselves. Our shop looked at the vehicle first and determined there was no leak. We wanted an unbiased second opinion and sent it over to ****** in Langley. The advised the grill was not aftermarket, in fact a factory OEM grill, were able to complete the recall, and advised us there was not a leak as well.

  The vehicle body issues were due to some clips missing, a fairly simple fix. 
  

  The brand new installed tires were indeed the correct rating for the vehicle. That said, the client utilized the tire warranty that provided compensation for the cost of replacement after there was an incident. 
  

  We have communicated and executed resolution the entire way through this process. Unfortunately ****** was emailing **** most recently and she no longer works with our dealership. I do see I missed an email from ****** after this came to my attention. Ive attempted to call with no response. 

  Customer Answer

  Date: 05/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  As noted in my complaint, this complaint is about the leaking power steering rack. There is no current *** complaint, due to the fact they have rejected my plea for help because I use my vehicle for work.... this is ridiculous and I will be appealing. This can be verified through ***. *****, manager at Langley ****** for 27 years, who I spoke with on the phone, said you can call him, he verified on the phone with me that the vehicle was cleaned, (the boots specifically, that a mechanic would check for staining, he told me they had been cleaned off before it came in to Langley ****** and so of course no leak was detected. ****************** detected the leak before, this document was previously attached, and they sent photos of stained boots AFTER the visit to Langley ****** and Langley Chrysler. ***** said he has seen this before and will speak to anyone in regards to my ****** that this was indeed done. ALL of the other issues were in addition to this leak, ALL things I had to press incredibly hard to recevie any assistance with. ******* called me one time after this complaint was received from BBB, I called back immediately and was told he was not in that day, despite my call display showed the dealership number when he called. When this vehicle was inspected pre delivery at this dealership, they 'topped' up the power steering fluid, this is documented on the inspection attached to the original complaint. Being that this container is contained, meaning if it is getting low, it means there is a leak, this should have been fixed BEFORE I paid 51k for this truck. I want Langley Chrysler to pay for the power steering rack fix, which I was qouted 3k for, which I don't have because I spent my savings on the down payment for this truck and on what planet does a person spend %over $50,000.00 and have to spend thousands after this? It is not ok. What is even more astounding is the deceit and energy spent cleaning the boots and underside of the truck before taking it to Langley ****** (Which ***** will attest to) has anyone called him? Obviously there is still a leak, see photos of boots and speak to ******* and ******************. This is ***** business and I fully expect this to be made right by this dealer ship. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/12/2023

  I will speak with ***** at Langley ****** to get his insights. From my understanding, there was an significant amount of dirt and mud needing to be cleaned in order to properly service the vehicle.

  If you could, please refrain from the attacks and insinuations our business. It isnt helping the situation. If we weren't willing to assist we wouldn't have gone to the lengths and money spent already completed.

  Customer Answer

  Date: 08/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Please, let's have BBB contact *****, his exact words to me were " I will speak to anyone about this." Why would you need to power clean my boots to service the vehicle *******? You weren't servicing anything under there. My complaints are just that, not insinuations or attacks. They are facts, with photos and documents. Why would you go to this length to clean the boots? So you could keep your profit higher on this vehicle, it's not rocket science. * ** *** * ****** ** ******** ******* This has been ***** from the start. Fix the power steering leak that should have been fixed when you discovered it! Or take the vehicle back, it has been nothing but problems for me. I will continue to speak this truth on many platforms until you do the right thing. Or do you even know what that is? This is not a $5,000.00 vehicle. I paid over 50k for this vehicle. I should not have had to deal with or be dealing with ANY of this. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 20/12/2023

  I spoke with ***** at Langley ****** and he confirmed that they were not able to determine if there was or was not a leak. This was due to the boots being cleaned from the excessive mud on them. He attested that they would have had to do the same if the vehicle came to them first. 

  If we were attempting to take advantage of the situation, keep our profits higher, we wouldnt have gone to the lengths we have already gone too. Why go 90% of the way and stop there?

  In an effort to resolve this situation, what is the cost of the repair at your local ****** store and who is your contact. Lets try to calm to a fair resolution here.

  Customer Answer

  Date: 22/12/2023

  
  Complaint: ********
  
  I sent the diagnosis to you and **** from ****************** regarding the leaking power steering leak and the wheel flares coming off the truck. I sent the Service Manager's Name and number to contact regarding this diagnosis from a very reputable dealership with no complaints on them. In my logical mind it would have been incredibly less expensive to have had those issues repaired at *** ******* rather than spending money on having someone drive to and from Langley and having the ****** for 2 weeks. It would have been one day in the shop for me here. You are looking at this from one perspective only, yours, and that is problematic. I, have had to travel many hours to have this vehicle inspected, twice,  to have issues fixed that should have been repaired BEFORE delivery. I live rurally so ******** is a 5 hour round trip for me, leaving it at a glass shop for one day and being stranded with no vehicle, needing to check the power steering fluid each time I gas up, towing bills etc. This is my perspective and the reason I did not purchase privately, was so that I would not need to deal with these issues. I am busy, I love very rurally, away from anywhere I need to go for any of this work. I don't have time for this, it has been more than inconvenient, even just this corospondence, needing to literally fight someone to just do the right thing, to have some integrity, it is beyond exhausting. What is fair? Fair, would have been fixing the power steering leak before you delivered it. This vehicle is clearly a lease that was driven hard, I trusted it would be alright. Now what is fair. PAY TO HAVE THE **** FIXED AT ******************. The qoute that I sent was just under 3k for the fix. If you do not have this in your files, I will use my time, again, to look for it and resend  it here.
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/01/2024

  I dont have a copy of the quote from *** *******. Ive contacted them directly to provide it and arrange repairs. Once everything is arranged I will follow up.

  Customer Answer

  Date: 10/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if followed through on.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:22/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my *** **** to this dealership to do warranty work and this is what there have done and when I said what is this ? Ed B********* the service manger and Joanne C******** service advisor said seens I didn't buy the truck from them there won't do anything else , I called Chrysler Canada and reported this issue, if that was the case why did there even do the work at first place and when I wanted to talk to General manager Anthony W****** there told me that he is aware with the issue , all my trucks was serviced by them , very rude people , don't recommend anyone to this dealership

  Business Response

  Date: 28/03/2023

  Hello, I dont have any records of refused warranty work. There are notes pertaining to "fit and finish", that aren't covered by warranty, those we referred you back to the dealer that sold you the vehicle. 

  Customer Answer

  Date: 30/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:17/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th 2022 I entered into an agreement with ******* Langley ******** to purchase a 2022 ***** *******. The price was agreed upon and on the weekend of December 9th 2022 we traveled from ******** to pick up our vehicle and completed the documentation/financing. The price was agreed to and I opted for a payment term of 96 months at ****% interest. I also enquired regarding a "No Payment and No Interest" option which they stated existed but that product was being offered by the ********** on approved credit. I stated that I would be interested in that product. I was approved for financing and for the "No Payment/Interest" option for 90 days. There were some other issues with the sale regarding tires and accessories however those were eventually resolved with the assistance of ***, **** ******** Corporate. My first payment was withdrawn on February 28th 2023 with no problem. I also made some additional payments on the account to take advantage of this interest free time. I had the balance lowered and it showed on my on line banking account. However on March 13th 2023 I noticed that the balance owing on my vehicle had increased. I quickly called the bank, **********, and advised them of my loan details. They confirmed the loan details and the amounts however confirmed the increase in balance was due to back interest owed. The bank explained that the "No Payment/No Interest" option has a caveat; the entire balance of the loan must be paid before the expiration of the 90 days to avoid interest accrued; a fact that should have been explained by the dealership but was not, only explained as a "No Payment No Interest" option. Very ***** for the dealership to not fully disclose this important caveat of this financing offer. Very typical of tell the customer anything to make the sale. If I would have known this I would never have opted for this product.

  Business Response

  Date: 28/03/2023

  Hello, the program that you inquired about is 90 Days No payments. You do have to pay for the interest on the 90 day window and that amount is added to the loan value. You would have paid for this interest regardless of engaging with the 90 day no payments or not.