Business ProfileforBench Accounting

First, I have been with Bench for 6 years. They used to do the books, then contract taxes out to Taxfyle. That worked just great. They flipped me to their new in-house service this year, which is trash. It has been 3 weeks since I received a response from Bench. It is August, but my taxes are not done. I scheduled a call today, but nobody called me. They sent me a draft that my financial advisor told me is off by $5,000-$6,000 or more. I corrected them and sent all documents in July.....crickets. They don't respond to their own message board/workstation/platform. I get automated emails weekly telling me it is my fault that taxes aren't done, but my responses go unanswered. This is causing me major problems while trying to work with a bank right now. The worst service I have ever received. I'm dropping them and their bookkeeping service after 6 years.

Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience and frustration youve experienced. We take your concerns very seriously and want to address each of them thoroughly.Regarding Your Bookkeeping Services:We have completed your bookkeeping promptly, and our team has always been responsive on the bookkeeping side.On the Tax Side:We acknowledge the issues youve encountered. Once we became aware of the situation, we immediately involved the Senior Manager of Bench Tax. Your Bench Tax advisor has reached out to you to address the issues with your tax draft.There were some discrepancies due to missing documents and incorrect entries, which caused the initial draft to be off. The revised draft is now available for your review. We understand the draft was not accurate at first due to the need for additional W2 income, which was necessary for qualifying for certain tax credits.We have requested that a Bench Tax representative call you to discuss the revised draft and ensure that everything is accurate. Additionally, we are working to turn off the automated emails until we resolve the issue to prevent further frustration.Next Steps:Our Bench Tax advisor will be in touch with you to review the corrected draft and finalize your tax return.We will ensure that the communication issues are addressed promptly and that you receive the assistance you need.As a gesture of goodwill, I would be happy to offer you a discount for the inconvenience. I will reach out to you directly via email to discuss and find an agreement.We are committed to resolving this matter to your satisfaction and appreciate your patience.