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Business ProfileforCDI College
Current Alerts For This Business
Pattern of Complaint:
As of August 25 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Customer Service Issues:
-Consumers are experiencing no follow-up or contact from business for a long period of time.
-Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues:
-Credit report corrections required due to lack of customer service.
-Lack of understanding on loan products due to improper explanations.
Refund / Exchange Issues:
-Consumers are having trouble receiving their refunds from the company after going through their process.
-The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues:
-Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
-Customers expressed payment issues.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Vancouver, BC V6C 2C2
- BBB File Opened:
- 5/5/1999
- Years in Business:
- 37
- Business Started:
- 1/1/1987
- Business Started Locally:
- 1/1/1987
- Type of Entity:
- Sole Proprietorship
- Business Management
- Miss Mona Liu, Marketing Communications Manager
- Mr. Steven Pelda, Social Media Specialist
- Contact Information
Customer Contact
- Mr. Steven Pelda, Social Media Specialist
- Additional Contact Information
Fax Numbers
- (604) 915-7290Primary Fax
Website Addresses
- (604) 915-7290
Customer Complaints
51 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
28/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
34 Customer Reviews
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Most Recent Customer Review
Alaura B
09/08/2024
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