We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Supplies

NanoSparkle Cloth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The advertisement says buy 2 get 3free for ***** each plus shipping and handling. When I got my statement I was charged ***** plus s&h. I called but no adjustment will be made.

  • Initial Complaint

    Date:29/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They used deceptive tactics when billing me, they doubled the price out of nowhere! Advertised buy 2 clothes, get 3 free. One cloth for $12 dollars, two=$24. Then charged me $60 for two and also without my consent, charged me $10.44 for shipping insurance. They are a completely fraudulent company, please take action and hold them legally accountable!!

    Customer Answer

    Date: 29/10/2024

    Full name= **** **** ******

  • Initial Complaint

    Date:23/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    seller added charges to order not mentioned in their add then before I could review the order they billed me without seeing the additional charges added

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They used deceptive tactics when billing me. Advertised one price and charged me another which was doubled. Once the product arrives I will try and return it for a full refund, but I'm sure that will be next to impossible. People need to be warned.

  • Initial Complaint

    Date:19/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to charge me this money and I did not order extras.

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just purchased this about 15 minutes ago. I read the reviews, and from what I can read... it's pretty much, to bad *******!!! $71.70... was supposed to be $36.00. You, doubled my costs, out of nowhere! You need to stop this order now, before you put any more time and money into refunding me back, the full amount of $71.70. I am going straight to PayPal next. I look forward to your reply and thank you ahead of time, for it.God bless us all. *************************

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read their online offer of their Nano Clothes that were supposed to remove car scratches. The price was listed at $11.95 each for two clothes and three clothes free, for a total of $23.90. I selected that offer and processed the order. After I submitted my address and credit card information the amount they were charging me was $60.60. They had a disclaimer that if I had any problem I could email them but the receipt disappeared and I do not know how to reach them. I called my credit card company and I cannot stop the charge but must file a claim against this company later. Then, a little late, I read some reviews of the product and they do not work.

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 nanosparkle Get 3 Free.Have not received my Parcel order Date 21February2024.******************* Sent by *** Transaction ******************* Could you Refund Money Or send new Parcel Thanking You Regards ***** Reading

  • Initial Complaint

    Date:20/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Nano Sparkle Cloth last November 15, 2023, shipped in November 17,2023. The product does not work! It just scratched my car. It was such a messy, mussy kind of material. The ad looks very nice, improved, great product as shown in pictures with cars treated before and after application. In reality it is very deceiving. It is a ****! It is *****!It states it can be returned if not satisfied but it does not have a returnable address. I have a hard time looking for an address. The web site states this Nano Sparkle is a ****, and multiple customers have a bad and negative reviews on this product. **** ***** **** *** ******* ** ***** **** **** ******* * **** ** ***** *****

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the nano-sparkle scratch remover product on the premise that it would remove scratches in the paint of my 2017 ****** ******. When I used this item, following the directions on the package, not only did it not remove scratches, it also damaged the paint around the scratches where I had used it. It was also very messy to use and stained anything it touched. To have my truck repaired in those areas where I tried to use it will cost a minimum of $700 - $1,000 because the paint will have to be matched to the gray metallic factory color. In my opinion, this company is promoting a scam and this product should be removed from the market in the *** and ******.

NanoSparkle Cloth is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.