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          Find a Location

          Aritzia LP has 53 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aritzia LP

              118 611 Alexander St Vancouver, BC V6A 1E1

            • Aritzia LP

              330 4700 Kingsway Burnaby, BC V5H 4M1

            • Aritzia LP

              1110 Robson St Vancouver, BC V6E 1B2

            • TNA

              2128 4700 Kingsway Burnaby, BC V5H 4M1

            • TNA

              2899 Granville St Vancouver, BC V6H 3J4

            Business ProfileAritzia LP

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:

            On June 23, 2023, Aritzia came to the attention of BBB. At that time a consumer reported on our BBB Scam Tracker.  The consumer alleged that she paid for an order on a website called  Bestwaersmall at https://bestwaersmall.store/ but did not receive the product.  The website looked very similar to the official Aritzia website and sold some of the same products but at a much lower sale discount.   BBB asked about their possible affiliations with that company. BBB left a voicemail on July 6, 2023 and sent 2 letters dated June 23 and July 6, 2023 for Aritzia but as of July 26, 2023 has not heard back from the business.

            Based on the information detailed above, BBB cannot confirm the legitimacy of Bestwaersmall.   Please be cautious in ordering products from Bestwaersmall.  Aritzia's name may be used by scammers. 

            BBB tips on online shopping 

            Contact Information

            118 611 Alexander St

            Vancouver, BC V6A 1E1

            Visit Website
            (855) 274-8942

            Customer Reviews

            1.13/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            108 complaints closed in last 3 years

            38 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Aritzia LP has 53 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aritzia LP

                118 611 Alexander St Vancouver, BC V6A 1E1

              • Aritzia LP

                330 4700 Kingsway Burnaby, BC V5H 4M1

              • Aritzia LP

                1110 Robson St Vancouver, BC V6E 1B2

              • TNA

                2128 4700 Kingsway Burnaby, BC V5H 4M1

              • TNA

                2899 Granville St Vancouver, BC V6H 3J4

              Headquarters
              118 611 Alexander St, Vancouver, BC V6A 1E1
              BBB File Opened:
              8/1/2009
              Alternate Business Name
              • TNA
              • Wilfred
              • Babaton
              Business Management
              • Lilyanne H. Nguyen, Manager
              Contact Information

              Principal

              • Lilyanne H. Nguyen, Manager

              Customer Contact

              • Lilyanne H. Nguyen, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              108 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I recently ordered a couple of items from Aritzia and did not receive the following items:Wilfred *************** in Black, size M The Effortless Pant Satin in Black, size 6 The Effortless Pant Flex in Black, size 6 After filling a complaint with the concierge service, they are refusing to issue me a refund for the items I did not receive. I am not sure if the items got lost or stolen somewhere in transit or if there was a mistake from the packing stage, but I am missing these items and I should not be held responsible for covering the costs of these when I did not receive them.Case: ******* Order A1277324
              Read More
              Read 107 More Complaints

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ilana S

              27/06/2024

              What can I say, I purchased several items and required international shipping. Lazy and negligent as Aritzia is, they shipped without providing customs documents. Lo and behold the package gets to my location and they cannot calculate taxes on the package because Aritzia's staff are careless. I reach out, they promise to get back to me within a few days. Then they start claiming it's because I didn't pay taxes. Now package will be returned to them, probably frayed and poor quality anyway. Gaslighting, unavailable customer service, no discounts offered for the terrible experience, waste of money. I hope they shutter.
              Read 23 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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