Current Alerts For This Business
Pattern of Complaint:
As of November 24 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Product Issue
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Consumer complained that they received poor products.
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The customer stated the product was not up to standards advertised by the business.
Delivery Issues
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The business had issues completing the delivery to the consumer for which no explanation was provided.
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The service/product was not delivered on time or the consumer was not properly notified of delivery.
Refund / Exchange Issues
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Consumers are having trouble receiving their refunds from the company after going through their process.
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The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
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Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
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Customers expressed payment issues.
Customer Service Issues
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Consumers are experiencing no follow-up or contact from business for a long period of time.
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Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues
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Credit report corrections required due to lack of customer service.
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Lack of understanding on loan products due to improper explanations.
We offered Lululemon Athletica. the opportunity to address the above identified patterns. We did not receive their response.