Business ProfileforLUSH Handmade Cosmetics Head Office

I am a long time customer of LUSH, I was even a customer before LUSH came to ******. I have always loved the products but recent have been left terribly upset and feel that everyone I have been in contact with has been dismissive and won't listen to my frustration and just want me to go away. I placed 2 orders on December 27th, the first was so exciting for be because every year I miss out.on the larger sizes of body wash in their annual sale but this year I snagged them, I wasn't greedy and ordered one of each that I wanted, the payment went through and later that day I placed another order from what was still left. I followed tracking and both packages were set to arrive the same day, on that day the first package said it was delivered at 5pm which I found strange as it was only 11am when I saw the notification so I contacted LUSH through chat and an investigation was started. The 2nd parcel arrived later in the day just fine.In the days since it has been determined that my first parcel, the one I was looking most forward to was delivered to the comoletely wrong address, yesterday I contacted customer service again and am now even more upset as I feel dismissed and feeling like it's too bad so sad not our fault and here's your refund. I expressed my upset to the point of tears and still just had policy shoved at me. I have been in customer service for over 40 years and this could have been handled much better and am shocked at the level of dismissal so this long time loyal customer is saying goodbye to **** and will not spend another dime of my hard earned money on your products if my feelings are so easily dismissed.