Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed up and paid approx $4000 based on a slick glossy sales pitch that basically "guaranteed" entry to a top 3 university of choice if adhering to their program. (on behalf of my daughter)ultimately much of what they said in their live webinar sales pitch was subtlly if not overtly dishonest. the so called "advisors" assigned to my daughter were critical, high pressure, unhelpful, and borderline abusive. appointments were missed, requests to change advisors were unilaterally revoked. they protect themselves by creating an unrealistic (if not impossible) "requirement" that the applicant can not possibly meet, and subsequently blame lack of results on the customer, which is entirely disingenuous/dishonest.I have never before filed a complaint about any company with the BBB, but the egregious dishonesty of this company is such that I feel compelled to do so. wasting $4000 is a hard pill to swallow for anyone, but I feel particularly that this company preys on vulnerable students and parents who are desperate for their children to maximise their chances in getting into university . this would be fine if the company delivered upon their promises and created realistic expectations. they do not, and their tactics in my opinion are predatory and worthy of the label "SCAM".

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a company advisor who promised me if i signed up that night(spring 2024) to the program-my son would be guaranteed his top three schools. He was to start this october and receive twice a month meetings. When he met, he was told it was only 10 meetings in TOTAL but i spent *****. Im a single mom and an educator and would never have agreed. They took a screen shot showing my credit company but it was not what WAS STATED. I have called, emailed-nothing. No reply-no refund-i just want a refund

• Initial Complaint

  Date:17/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with a Grantme representative in August 2024 to determine if this service would be right for my daughter. I did my due dilligence, went through the site, looked at customer experiences and references, saw that they were supported by the BBB and felt this was a safe way to go. I paid $4200 for their expertise on September 1, 2024. My daughter had 3 sessions with an advisor and then he did not show up to the next session. They have changed her session time multiple times I have tried to call multiple times to find out about why her sessions were not met, I left 4 messages, 4 multiple emails, my mother finally sat and called and called and got through and a zoom meeting was set up for me to talk with the advisor tonight. he did not show up - this company has not met their obligations nor met what they said they would do for the amount of money I paid. I cannot get through to anyone to find out what is going on and this company has 100% not met their obligations. They do not meet any of the claims that they have set forth through their website, both in the main and the fine print. I am absolutely disgusted with the way this company has taken advantage of families trying to find a financial path forward for their post secondary students - we entered this contract with good faith and have been absolutely let down by this company by their lack of communication, lack of follow through and lack of customer service. They absolutely should not be supported by your organization.I have emails, text messages that I can forward on request.

  Business Response

  Date: 25/10/2024

  Hi there,
  
  Thank you for following up. I can see now that you have reached out to our team and we have resolved this & are working on providing ongoing support to you. 
  
  Based on this, I'll be closing this out so we can continue with our internal communication.
  
  Thanks. 

• Initial Complaint

  Date:27/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased grant me for my son ***** ***** for $4000, in other to get assistance with scholarship and university applications as well as much needed information and guidance with the process. We were assured we would have zoom meetings and constant access to assistance during the process. After one zoom meeting our instructor told us my sons online classes thru his school would act as black marks on his application to U of T and he should drop those classes immediately or they wouldnt accept his application. We found out this is all false information, resulting in my son requiring summer school in order to graduate. Then we had 2 follow up meetings booked for March, the first our account manager cancelled and the second she ghosted for. We have attempted to reach out multiple times, via text, email and phone call to the main office since then to rebook with no response. I finally got thru to a person for the first time on May 22, nearly 2 months later. We were told oh sorry your account manager has been on leave and it was an oversight that no one has reached out to you. I expressed how let down we are by the lack of communication as well as false information being given to us and asked for a refund. We were told sorry no, if we want a refund wed have to apply and get declined 17 more times for scholarships first. I am attaching an email from U of T about the false information given by GrantMe. Excerpts from the GrantMe terms of use and from theirs subscription page which shows that if u have an active subscription they cannot withhold services. As well as the email response about them agreeing theyd dropped the ball.We really just want our money back as we paid for assistance and guidance, this has been terrible.

  Business Response

  Date: 20/11/2024

  Hi there, thanks for reaching out. After reviewing this case, I can see that you have spoken to our team on Zoom to resolve this. We will close this out accordingly.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day I had my first call at GrantMe on December 14, 2022 with ***********************. At first everything was working accordingly, but my mom had told me she found GrantMe a scam, as her friend was facing complications with the business. We had no idea that we would be the ones up next. I went on to cancel my membership with GrantMe on January 9. My first email to attempt civilly to get a refund was all the way back in January 10, I had *****************************, a student success specialist, reach out to me first and there were numerous emails being sent out, I was looped into a hole leading me all the way to May 24, because of a misinterpretation on their end as they told me that they werent aware that my account was deactivated and they set me up with a call with a Customer Success Specialist. By now it was too late to receive a dispute from the bank. I still attempted to fight for my refund as my family has to support 5 children and GrantMe had scammed $2,000 worth of my families money. Through the various emails coming back and forth, rather than addressing my complaint, I had them attempt to push on more courses for me, and it was a constant back and forth. I had been scheduled in for a call and there were multiple errors with that. I finally received my call on May 25. I was able to speak to *********************** who told me on the phone that a refund to my first payment, $2,000, was GUARANTEED but as emails went by they had told me that the most theyre willing to give me is $487.90. They keep running me into loops and reiterating what I had said, it is too late to get a deferral from the bank now. I just want my money back. I was lied to and am so disappointed and disgusted by the scam this has been to not only me but my family. I want a compensation for the time I lost and I want to reveal the dishonesty of this business. After the stress and loop holes endured, I am looking forward to a complete $2,000 refund as promised on the call.

  Business Response

  Date: 16/06/2023

  HI ***,
  
  I hope this email finds you well. My name is ******, and I represent GrantMe. I am contacting you in response to your complaint and subsequent discussions. I have carefully reviewed the details you provided on the Better Business Bureau (BBB) platform and wanted to address the points you raised.
  
  First and foremost, I would like to clarify the timeline of our communication. According to our records, you initially emailed us on January 10th, expressing your concerns. However, during our feedback call, you mentioned that there was no mention of cancellation during your conversation with ***. It's important to note that our team promptly responded to your email on the same day. Unfortunately, the situation extended until June due to inconsistent email exchanges from your end. For your reference, I have attached the screenshots of our correspondence.
  
  Regarding the mention of payments during the enrollment call, ***** explicitly outlined the payment plan, including the specific amounts to be deducted from your account each month. Additionally, an exception was made for your family's circumstances. As for the first payment, the only one processed, I have already proposed a solution to address your concerns. While I cannot provide the call recording, I have attached the transcript screenshots.
  
  Lastly, I must address the assertion that I guaranteed a refund on the first payment. This claim is inaccurate. During our call, you mentioned that all the payments were withdrawn from your account despite your attempt to cancel in January. However, it's important to note that you had only paid $2000 towards the $6500 program. I clearly stated during our conversation that if the following two payments were deducted after you had requested cancellation, I would refund those two payments. Regarding the first payment, a full refund was not guaranteed, but as an exception, I offered you a refund of $487.90. The transcript screenshots from our call are provided as evidence.
  
  As a business, we must adhere to our Terms of Use and have already made exceptions for your family. Based on our assessment of the situation, our offer is the best resolution we can currently offer.
  
  I sincerely hope that we can find a satisfactory resolution to this matter. If you have any further concerns or want to discuss this issue in more detail, please do not hesitate to contact me directly. I am committed to addressing your concerns and reaching a fair resolution.
  
  Thank you for your attention, and I look forward to your response.
  
  Kind regards,
  Khushi GrantMe Customer Support

• Initial Complaint

  Date:24/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son signed up for GrantMe at the end of December. We found GrantMe online and made phone call to have an initial video call. The person on the call was very persuasive and let us know that he because of GrantMe he received $90,000 in scholarships and did not have to pay for any of his university tuition. He was passionate and seemed very sincere. He stated with the *** my son had, he would receive at least $25,000 - $40,000 easily. He also stated he was personally invested in my son and would make sure to be part of my sons process to make sure he was successful. We have never heard from him or had any contact with him since this sign up. We were then set up with another call to help us sign up and register. This person was also very convincing and he stated that with my sons *** he definitely get at least $14,000 or more. Though the amount was different from the first person, we felt they came across as honest and we really believed we would get these funds. We were then charged online for $2,100.00 to sign up for GrantMe to assist my son with grants and scholarships. We were then emailed set up information so that he could go online to find the scholarships and grants he would be eligible for. He was unable to find any that he qualified for. We then waited for his video meeting with a GrantMe rep to assist my son. This was now a different person. Though this person was nice, we struggled to communicate and this person provided us with grants and scholarships our son did not qualify for. We then realized after much confusion that GrantMe had not set up my sons profile correctly. All of this led us to be very nervous and we have since asked for a refund. We were then informed by another person that this was not possible because we were beyond our **************************************************************************************************************************** getting our money back as we feel we have been misled.

  Business Response

  Date: 19/06/2023

  Dear Ms. ******************* hope this email finds you well. My name is ******, and I represent GrantMe! I am contacting you regarding your BBB complaint and would like to address your concerns.
  
  First and foremost, I would like to extend my sincere apologies for the experience you had with GrantMe. I understand the confusion that *** have arisen due to the varying information provided by different individuals.
  
  Let me clarify the numbers that were mentioned to you. The figure of $25,000 - $40,000, mentioned by our educator during the call, represents the total amount of financial aid you could receive over four years in university. It is important to note that we have witnessed students receive at least $14,000 annually. In a previous email, I provided a link containing documented evidence of students who have successfully obtained financial aid. I completely understand your confusion and frustration, and we are committed to supporting you. Our primary goal is to see your child succeed.
  
  However, I also want to draw your attention to the Terms of Use you agreed to when signing the onboarding form. Unfortunately, at this moment, we are unable to issue a refund. Nevertheless, we remain dedicated to assisting you in any way we can.
  
  Please feel free to contact me directly if you have any further questions or concerns or if there is anything else I can assist you with. We value your feedback and are determined to resolve this matter to your satisfaction.
  
  I appreciate your understanding, and I look forward to your response.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:24/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March 2022, my mother and I were interested in Grantme as it was said to offer assistance in scholarships and bursaries. My mother and I spoke with someone from GrantMe who explained a lot of the benefits of the program. Eventually, we paid GrantMe and gave them $2096.00 and received multiple promises that the funds spent to use the program would be covered by a guaranteed bursary from the government. After applying for this bursary I received notice that I was not eligible as of currently and as of yet, I have still not received the bursary to cover my tuition. After this incident, GrantMe has neglected to respond to my emails and the live chat feature has resulted in constant dead ends. This $2096 was a big deal built off them guaranteeing me that I would receive a government ****** This money we spent after being coerced and falsely guaranteed by this bursary could have easily gone to my tuition. I am looking for a full refund as GrantMe has fallen on its promises and has shown no respect for me or my time trying to address this issue. I find this use of our government's systems for advertisement unethical and telling of GrantMe's credibility. Thank you for taking the time to read this, I would like to receive full compensation. Again thank you for reading and I want to outline that $2000 is a lot for people like me *** ** ****** *******

  Customer Answer

  Date: 05/04/2023

  Hello,

  My full first and last name is ***************. I hope this is the clarification you are looking for. If this is not enough and you need ID please let me know

  Business Response

  Date: 17/05/2023

  Hi **,
  
  I hope this email finds you well. My name is ******, and I am a Customer Success Specialist at ********************. I am reaching out to you in response to your recent complaint filed with the Better Business Bureau (BBB) regarding your experience with GrantMe.
  
  First and foremost, I would like to extend my sincere apologies for any dissatisfaction or inconvenience you have encountered while interacting with our organization. At GrantMe, it is our utmost priority to ensure that every student is provided with a positive and successful experience, and I regret that we fell short of meeting your expectations.
  
  I wanted to personally address your concerns and gain a better understanding of the specific issues you encountered. After carefully reviewing your emails and the details of your complaint, it came to my attention that you applied for the Part-time ******************** but were informed of your ineligibility. I would like to delve deeper into this matter and understand the precise reasons provided to you.
  
  To ensure clarity, could you kindly provide me with a detailed explanation of the reasons you were given regarding your ineligibility for the ***** This information will enable me to thoroughly assess the situation and determine if there were any miscommunications or areas that require further clarification. Additionally, I want to ensure that you meet all the requirements for the ***** which include:
  
  Enrolling in part-time courses over the summer.
  Demonstrating a personal income of less than $32,102 per year in 2021.
  Utilizing OSAP (Ontario Student Assistance Program) to complete the application.
  Your feedback is incredibly valuable to us, as it helps us improve our processes and enhance the experience for all our applicants. I genuinely appreciate your cooperation and encourage you to share any additional information or insights regarding your application and the reasons provided for your ineligibility.
  
  Furthermore, I understand that you mentioned having an unsatisfactory experience with our chat service. I apologize for any inconvenience caused. While we do have an email registered under ****************************, I want to emphasize that our dedicated support team, known for their prompt responses, can be reached directly at *******************************. Rest assured that our team is highly proficient in handling inquiries, and no emails are left unanswered. We value your feedback and are committed to providing you with the support you require.
  
  Thank you for bringing your concerns to our attention, and I assure you that we take them seriously. I am dedicated to addressing this matter promptly and providing you with a satisfactory resolution. If you have any further questions or require any clarification, please do not hesitate to reach out.
  
  Once again, I apologize for any inconvenience caused, and I sincerely appreciate your patience and understanding throughout this process.
  
  Best regards,

  Customer Answer

  Date: 18/05/2023

  
  Complaint: ********
  
  Dear ******,
  
  Thank you for your response. It has been quite a while since I received notification of ineligibility but when I log into **** it says all documents were received and approved and that the status was now closed. It does not say why I was not approved.  However this is not the issue, the problem lies in the fact that the program was sold on the guarantee that we would get half the investment back (at MINIMUM) from the **** PTS ****** This was promised prior to even doing the due diligence that you are doing in making sure I have all the criteria. The 'seller' asked very brief questions and took no due diligence, afterwards making the promise that we would be receiving this ***** as a sales ploy. It is dishonest and very disheartening to know that people are being told things that are mere empty promises. I am currently living on my own and the program I am taking is expensive as is, this money was to be put to a hopeful reinvestment but sadly fell flat.

  If you can guide me as to where I might find more detail on why I was not eligible, I would be happy to check but as of right now, that is all the information I have.
  
  Regardless of the **** *****, GrantMe should refund the full amount based on the inappropriate due diligence and misuse of our governments resources as a sales pitch. It was not only me on the call but my mom was also present and committed based on the promise. I am extremely disappointed in this as well as the time it has taken for a response.
  
  Thank you.
  
  ***************

  Business Response

  Date: 10/06/2023

  Hi **,
  
  I hope this email finds you well. Firstly, thank you for contacting us and sharing your concerns. It's important to us that we address any issues our students may encounter and provide the necessary clarification.
  
  Upon reviewing the enrollment call, it was clear that the educator emphasized the importance of filling out the application with your account manager. Unfortunately, this step was not completed in your case, which might have contributed to the confusion regarding your eligibility. While I understand that you are uncertain about the reason for being deemed ineligible, I regret to inform you that I do not have access to that information. You should contact the **** (Ontario Student Assistance Program) directly to seek further clarification on this matter.
  
  I want to clarify any misunderstanding regarding the grant ********** during the consultation call. The purpose of that call was to inform you about available scholarships, and during the conversation, you expressed your commitment to applying for two scholarships per month. However, you solely applied for the ****** overlooking the scholarship aspect. I apologize for any confusion caused by the information provided. We must ensure our students know all available funding options, including grants.
  
  Although you are not eligible for a refund now, we are still committed to supporting you in your scholarship applications and securing the necessary funding. Our team is ready to provide guidance and resources to enhance your chances of success in obtaining scholarships. We believe in your potential and are dedicated to helping you achieve your academic goals.
  
  Please don't hesitate to contact us if you have any further questions or if there is anything else we can assist you with. We value your commitment to your education and support you throughout your journey.
  
  I appreciate your understanding.
  
  Best regards,
  
  ***********************

  Customer Answer

  Date: 12/06/2023

  
  Complaint: ********

  Hello GrantMe,

  I am very disappointed in your response and attempt to push blame on to me. Although you you do not have information about why I was denied, using a government ***** as somewhat of a 'advertisement' is simply unethical. To "inform" me about potential *****s and scholarships while actively using them as your main driver (like saying something along the line of "the cost of GrantMe will be covered with this *****!") ** ********** * ****. I am sorry, but this is genuinely upsetting to hear ** ** ** ** ********** 

  Furthermore, I did apply to scholarships throughout this time externally but did not use the product as it was very unsatisfying. The process was long and tedious, that is why you do not see any submissions in that regard. However, if you had looked into my previous messages with your instant chat feature, you would have seen I have directly told GrantMe so. Additionally, I want to comment on the extensive time it takes to respond to my request, as when this was filed it was less than a year since we bought GrantMe. 

  In the end I want to receive at least half of the total payment made to GrantMe, for many reasons. Although you have continued to push a narrative that it was a miscommunication, me and my mother both know what we heard and actively made sure to understand if I was eligible prior to buying GrantMe. This deceptive tactic that was used was clear in retrospect. Also, the overall lack of professionalism in response time and accountability for your actions is unfathomable. I would like you to reconsider regarding the matter as this type of inaction and unaccountability will not look good going further with other clients.

  I am rejecting this response
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 28/06/2023

  Please publish the complaint

• Initial Complaint

  Date:24/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After joining grant me and not receiving the promised results of getting the money we paid back in scholarships, we wrote emails and reached out several times in regard to our promised money back guarantee at the end of one year of use but to no avail. Not only did they claim the terms (that they never provided in the beginning and we only received after through my account) did not exist, but even after providing the terms straight off of their website they ran us around in circles asking to extend usage longer instead of honouring their terms and refunding our $1500. We believed that the services would work but after having no success we reached out to claim our refund and provided every document stating the terms as well as emails containing everything needed such as completed scholarship applications. We initially spoke with Aly T*********, a student success specialist, who acknowledged the time sensitive nature AND the refund guarantee as something that will be done. We then spoke with Kim S****** who, after seeing the terms I was provided, worked towards our refund before completely disregarding our request and pushing more courses onto us pretending like it didn’t exist. We were then passed through several virtual chat meetings over the course of the year only to continue to display the same information as well as fail to provide what the Grant Me company had initially promised and agreed to with us. The refund has still not been issued and Grant Me has not honoured their agreed upon terms. After being put through an unnecessarily long and unprofessional process when our requests were within our agreements, we look forward to a full resolution of our refund of $1500. Thank you.

  Customer Answer

  Date: 27/03/2023

  Hello, 
  
  
  We joined in February of 2021. However, the issue where we reached out for our money back guarantee occurred in January of 2022 (being within the conditions of the guarantee terms) and has been ongoing to the current time with no resolution. Thank you! 
  
  
  ********* ****** 

  Business Response

  Date: 09/05/2023

  Hi *********,
  
  My name is Khushi, and I am a Customer Success Specialist at GrantMe! I hope this email finds you well. I am reaching out to you regarding the complaint you submitted.
  
  Firstly, I would like to apologize for the negative experience you had with GrantMe! We take every student's experience seriously and are committed to ensuring all our students feel supported throughout their scholarship journey.
  
  After reviewing your case, I noticed that the Terms of Use you shared with Kim in your email clearly state that you need to submit all your essays for editing to our team to see the results. As shown in the screenshot provided, it appears that this did not happen, which is why you could not see the results and are ineligible for a refund at this time.
  
  However, we still want to provide you with the best possible service and help you with your scholarship and Part-Time Grant applications. If you take 1 or 2 courses this summer, you may be eligible for a grant of up to $3600 per year, which can significantly support your education goals.
  
  Thank you for being a part of the GrantMe! Community and we look forward to hearing from you soon. Please let us know if you have any further questions or concerns, and we would be more than happy to assist you.
  
  Best regards,
  Khushi Customer Success Specialist, GrantMe!

  Customer Answer

  Date: 10/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The claim that there were not the supplied essays for editing was incorrect. Over several video calls and emails with Kim S******, each essay (the minimum required for the refund guarantee) with the Grant Me edits were provided. Kim had said she was going to look into the software issue as I have several copies of submissions with the grant me edits. I would be happy to further share these so that the guarantee can be honoured and respected like what was initially agreed upon when we signed up. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance in obtaining a refund from GrantMe We were told that the average return for the service was between $6,000 and $12,000 and that ****** was an excellent candidate based on her grades and extracurricular activities However, the reality was far from the expectations set by the company. During the sales call, the representative avoided direct questions about what constitutes financial need, and we later found that most of the scholarships listed are based on financial need. My daughter only qualified for a few dozen. My daughter received no scholarships and was not accepted into the universities she applied to, despite relying on the service to edit her written applications. When she applied to 22 scholarships, she often encountered errors and incorrect information on the site, leading her to turn off notifications and apply externally. She submitted 16 essays and also attended six workshops and a one-on-one coaching session and had to request additional resources multiple times. When she reached out to GrantMe for support, she was told that it was her responsibility to track her applications through their site, despite having already explained why she turned off notifications. They also stated that they are not responsible for inaccurate information. Their service did not deliver on its promises nor provide any value fo my daughter. They take no accountability for the abundance of misinformation, ********* assurances, and constant changes to requirements. I am incredibly disappointed in the lack of results and the poor quality of their service, and I requested and was denied a refund of $3,146.85 on December 22, 2022. That money would have been much better spent directly on tuition. I have attached more details in supporting documents.

  Business Response

  Date: 01/02/2023

  Hi ******,

  Our customer success team ensures that our service and program will deliver value for our students. We continue to offer support for our students and we recommend applying to 25 scholarships to achieve the best results.For your daughter, ******, only 7 scholarships were applied to via our editing services and platform. We encourage ****** to continue working with our essay editing team and her dedicated account manager to apply for more scholarships.Furthermore, our services require our students to also be proactive in communications and working with us. This is generally how it is with services provided.

  Best,

  GrantMe Team

  Customer Answer

  Date: 02/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I do not agree with the facts they are giving and would like proceed with mediation options.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 21/03/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ****** ******

  Business Response

  Date: 21/03/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

  Thank you.

  Customer Answer

  Date: 04/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I have received the refund on my credit card. Please cancel my request for mediation. Thank you for your support in this matter. 
  

  Best regards,
  

  ******

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regards to the refund policy at Grant Me. My issue with the policy is that, in my experience, there was a lack of disclosure of the conditions of this policy. Throughout the whole enrollment process at no point was I advised that Grant Me does not issue refunds. On Nov 16, 2022 I had a **** meeting with a educator to go over the Grant Me program. He went over all the details of the program and how much it would cost. Afterwards, I chose to enroll my son in the program as I felt this would help him in his University admissions. I made two separate e-transfers totalling $4462.50 After a few days my circumstances changed. My son changed his mind on when he would start university. Instead of beginning in Sep. ********************************* high school for one more year would improve his chances in getting into his preferred university. I contacted the educator on Nov 25, 2022 to explain to him that things had changed and that I would like a refund as I was not sure what would happen in the future. He got back to me on Nov 30 and referred me to another person whom I also had to explain my case. She couldn't help me so she referred me to a student success specialist. I have now been in contact through one **** meeting and many emails with this person and she has refused to issue a refund stating that I was told about their refund policy from the beginning and furthermore that I had signed their Onboarding form that states the refund policy as well. This is not the case, I was never informed of their policy and the Onboarding link was sent to my son's email, not mine. Yes he did fill out the form, but he was told to do so in order to access the program. I feel that an email that important ( Onboarding link email) should be sent to the parents email not the student, this is a misleading business practice. They are not upfront about something so important when so much money is involved. I have tried many times to reason with them with no success.

  Business Response

  Date: 01/02/2023

  Hi ****,I understand your concern about your refund request. We were not able to issue a refund per our refund policy and Terms of Use. These terms are clearly stated in our website and the onboarding form. The onboarding form is required for a customer to be enrolled, as by submitting the form, a customer agrees to our Terms of Use. 
  
  To highlight what the terms of use are: Any refund requests, including partial refunds, are processed as credits to be used towards a future GrantMe program unless otherwise specified in relation to a specific guarantee offered. Credits can be used towards any GrantMe program for a period of two years from the date of purchase and any unused credits will expire thereafter and no refunds will be issued. Please note, credits are only issued if a request is made within 30 days of purchase date (based on usage and minus any applicable cancellation or onboarding fees). Any requests made after this period cannot be considered. To inquire further, please reach out to our support team.

   

  Best,

  GrantMe Team

  Customer Answer

  Date: 02/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: Grant Me is not addressing the reason for my complaint. As stated in previous emails sent directly to the company, my complaint is that I was not advised of the refund policy at anytime during the sign up process and the Onboarding email was sent only to my son and not to me. I did not receive the onboarding form that states their terms and conditions like they're saying. They did not disclose any of the information pertaining to refunds. The first time that I was told that they don't issue refunds was when I asked for one. I have all the correspondence between myself and ***********************************. She is the ********* grant me that I was dealing with. 
  
  Sincerely,
  
  ***********************