Extended Warranty Contract Service Companies
LGM Financial Services IncHeadquarters
Reviews
This profile includes reviews for LGM Financial Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromJose S
Date: 07/03/2025
1 starJose S
Date: 07/03/2025
I am writing to express my dissatisfaction with the business practices and customer service Ive experienced with LGM **********************. I traded in my 2020 Kia ******** for a newer Kia ******** at ************. The financing manager at the dealership assured me that my existing policy would be cancelled as part of the trade-in process. However, I was shocked to discover that the policy was not cancelled, and I have continued to pay for a policy on a vehicle that I no longer own.After realizing this error, I contacted LGM Financial multiple times to resolve the issue, but they refused to cancel the policy as I had requested. To make matters worse, I have now been charged a $50.00 penalty fee on this policy, which is already a significant ongoing cost at $12.00 bi-weekly. When I inquired about this penalty and asked for an explanation, LGM was unable to provide any clear answers or justification for this unexpected charge.The lack of accountability and poor communication from LGM Financial has been extremely frustrating. Despite assurances from the dealership and my attempts to correct the issue, I am still stuck paying for a policy that should have been cancelled. The charges continue to add up with no resolution in sight. I would strongly advise others to be cautious when dealing with LGM Financial, as their handling of customer concerns and billing practices seems to be unprofessional and lacking transparency.
LGM Financial Services Inc
Date: 10/03/2025
Hi ****, were sorry to hear that you had a negative experience as that is certainly not what we wanted. Our team would like to know more about your experience. Our Customer Success team has already tried to reach out to you by phone and email. If you are willing, please reach out to us by email at ************** or contact us at ************** to provide us with the best phone number or email address to connect with you to hear more about your experience and see how we can help support you. ***** ********************* Conduct Specialist LGM FINANCIAL SERVICES INC.Review fromK. R.
Date: 19/02/2025
1 starK. R.
Date: 19/02/2025
I purchased a used Volkwagen on Nov 30 2024. A main selling feature of the vehicle was that it came with an extended warranty, that was purchased when the vehicle was new. The original owner simply explained that the warranty was registered to the car, as that is what they were told when they purchased. They paid approximately $4000 for this warranty. Recently I was trying to find out details of the what the warranty covered. I did contact the selling dealer but I never received a response. I was able to find out who the warranty company was via ********* customer service. This is LGM. I spoke with LGM on Feb 10 2025. They informed me that the warranty was only valid if it was transferred within 30 days of ownership transfer. I nor the original owner were aware of this. They told me to fill out the required form and submit the required documents and they would review the transfer request. I contacted the original owner and had the form and documents completed, and emailed them in on Feb 12 2025 (2 days after I found out this information). They responded saying that they reviewed this case and and will not transfer the warranty because it is outside of 30 days. This is not acceptable. There is no reason that a 30 day window should exist. This is negligence on the selling dealer and also an unnecessary fine print detail that is hoping people are unaware of. They also wanted $100 to process the transfer which they told me to send after approval. In my case, I responded with all the required information within 2 days of becoming aware. I now have a vehicle that I paid extra for because of the warranty, that does not have warranty. They told me they reviewed this their management team and will not make an exception. I acted as fast as I could once I became aware of the transfer requirements. The dealership and *** failed the original owner, as well as myself.LGM Financial Services Inc
Date: 25/02/2025
Dear Mr. ***** Thank you for sharing your feedback. We regret to learn about your unsatisfactory experience, as that was not our intention. We understand the frustration you must be feeling, our Customer Success team has been advised and will be in touch. Thank you, ***** ********************* Conduct SpecialistLGM Financial Services Inc
Date: 04/03/2025
"Dear *** ****, were sorry to hear that you had a negative experience as that is certainly not what we wanted. Our team would like to know more about your experience. Our Customer Success team has already tried to reach out to you by phone and email. If you are willing, please reach out to us by email at ************** or contact us at **************"K. R.
Date: 06/03/2025
Hello,I have not received any phone calls to date. I replied to your email response the following day. I have not received a response to that email. The response that I received was the same as the others. Your company will not take into consideration the details I provided and will only consider your 30 day fine print policy.LGM Financial Services Inc
Date: 10/03/2025
Were sorry to hear about your experience and understand how frustrating this situation must be for you. While we must adhere to the terms and conditions of the policy, we appreciate your feedback and the opportunity to address your concerns.***** ********************* Conduct SpecialistReview fromNiki Y
Date: 17/06/2024
1 starNiki Y
Date: 17/06/2024
Im very disappointed with this company. I no longer have the car that has the policy listed on it as it was sold to a dealership and Im told I need to pay out the balance or continue to pay monthly for a car I no longer have. Such a scam!LGM Financial Services Inc
Date: 18/06/2024
Thank you for your feedback. You have interacted with one of my colleagues who provided you with some options. We hope you are satisfied with the outcome. Regards,***************************** *********************** Experience - **********************Review fromEugene W
Date: 04/01/2024
1 starEugene W
Date: 04/01/2024
I've phone LGM to try and cancel my extended warranty due to no longer having the vehicle which was covered with it I no longer have. They told I had to keep paying for it which is 66 month coverage. Why should I keep paying for it if I no longer have the vehicle The only information they gave me was the policy number ******* and duration of the contract.I don't recommend getting an extended warranty with LGM Financial Services. They lock you in a contract and can't be able to get out of even if you don't have the vehicle for which is covered under.LGM Financial Services Inc
Date: 10/01/2024
Dear Mr. **************************** you for taking the time to provide your feedback. My colleague reached out to you and provided a resolution which I hope meets your needs. We apologize for the inconvenience it may have caused you.
*****************************, *********************** Experience - **********************.
Review fromPatrick M
Date: 08/11/2023
1 starPatrick M
Date: 08/11/2023
Over and over! *** **** **** *** **** ****** *** ********** **** *** ********** ***** **** ** ******** **** **** ***** ***** **** **** **** *** **** ** ************ *** ******** 53 $ per month for 3 years without being covered *** * ***** Please dont use this company for any services they are modern thieves!LGM Financial Services Inc
Date: 15/11/2023
Thank you for your feedback. It appears that one of my colleagues has already addressed this issue and provided a resolution. We trust that you are content with the solution offered.
Regards,
Cynthia C******;
Vice President Customer Experience - LGM Financial ServicesReview fromRuchira D
Date: 01/11/2023
1 starRuchira D
Date: 01/11/2023
Im paying the *** *** insurance to a vehicle which I already sold. T*** ** *** **** *** *** ***. When I called the customer support and asked to cancel the *** insurance on the vehicle they threatened to pay as it is or pay in full. I dont know what is the logic ****** ******* *** asking to pay for a vehicle which I am not owning and the finance on that vehicle is fully paid. Simply the vehicle doesnt have a finance any more and LGM charging for a *** insurance. Please dont go for any insurance with them. **** *** ********* ***LGM Financial Services Inc
Date: 03/11/2023
Thank you for your feedback. It appears that one of my colleagues has already addressed this issue and provided a resolution. We trust that you are content with the solution offered.
Regards,
***************************;
Vice President ******** Experience - **********************
LGM Financial Services Inc
Date: 25/01/2024
Thank you for your feedback. It appears that one of my colleagues has already addressed this issue and provided a resolution. We trust that you are content with the solution offered.
Regards,
***************************;
Vice President ******** Experience - **********************Review fromShahid M
Date: 07/09/2023
1 starShahid M
Date: 07/09/2023
*** should stop scamming people. My car is out of additional coverage being 200k but *** is still ripping off money. I talked to the *** Rep, he was so rude and told me straight forward to do whatever you want, we will never stop getting money for two more year. It has no sense to give them money for nothing., What is heck is this, why they dont tell the detail while purchasing the package. They knowingly hide this scamming part and rip off later when time comes. I will not let them have my single hard earned *****.LGM Financial Services Inc
Date: 11/09/2023
Dear ***************************: Thank you for your feedback and we apologize for the inconvenience this may have caused to you. A member of LGM's Customer Experience team has now reached out to you and provided a resolution to your situation. I hope you are satisfied with the outcome. - LGM Financial Services Inc.Review fromVance R
Date: 05/09/2023
1 starVance R
Date: 05/09/2023
Worst customer service Ive ever had, 2 hr wait for roadside assistance request, then they disconnect on my phone call and dont call back. I ended up calling AMA for towing and got towed within 30 min.Anyone who purchases their extended warranty may as well kiss their money good by,LGM Financial Services Inc
Date: 07/09/2023
Were sorry to hear that your experience with our product has not met your expectations. Our Customer Experience Team will reach out to speak with you. Thank you for sharing your feedback with us. --- LGM Financial Services Inc.Review fromSusan W
Date: 13/07/2023
1 starSusan W
Date: 13/07/2023
Would rate negative if possible. No longer own the vehicle but cannot cancel the coverage. Have never had a claim and not looking for refund, just looking to cancel policy I can never collect on or use. Very disgusted in this service!LGM Financial Services Inc
Date: 17/07/2023
Hello ********************,
Thank you for your feedback. One of my colleague has spoken to you today and provided you with a resolution. We hope you are happy with the solution provided.
*****************************, *********************** Experience - **********************
Review fromLori H
Date: 10/07/2023
1 starLori H
Date: 10/07/2023
DO NOT purchase this warranty. I have been charged double the price monthly. I was told I had to go through the sales men to cancel it . He told me if I let the payment bounce it’ll be canceled, I was told I will receive a cheque and be reimbursed for the 1000 dollar deposit and all the payments … WRONG. I was hit with 140 dollar NSF fees and the next month the payment was taken out again. Here we are a month later and I’m still waiting on the reimbursement cheque and I am now being ignored. This is a complete and utter ****.LGM Financial Services Inc
Date: 12/07/2023
Hi *******************,
Thank you for your feedback and we apologize for the inconvenience this may have caused to you. One of my team member reached out to you and provided a resolution to your situation. I hope you are satisfied with the outcome.
***************************** Vice ********** ******** Experience - **********************
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