Financial Services
Peoples Trust Company, part of Peoples GroupReviews
This profile includes reviews for Peoples Trust Company, part of Peoples Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromRon G
Date: 21/03/2025
1 starTerrible customer service, impossible to reach someone by phone and they don't respond to emails. They had good GIC rates, but not worth the aggravation. By far the worst financial institution I have ever dealt with.Review fromJean T
Date: 22/06/2024
5 starsJean T
Date: 22/06/2024
Taux d'intrt trs intressants. (Le taux du compte-pargne accessible en tout temps est toujours au moins deux points et demi plus haut que celui de *********** ******* courtois et dans un excellent franais. L'attente peut tre longue pour parler un agent mais il suffit de laisser un message et on nous rappelle dans l'heure, habituellement. J'ai dj fait une demande pour laquelle je m'attendais un refus et ma grande surprise, on m'a accommod. Je recommande People's Trust mes compatriotes du Qubec.
Peoples Trust Company, part of Peoples Group
Date: 24/06/2024
******* Monsieur *******,***** d'avoir pris le temps de nous laisser un commentaire positif. Notre quipe des services de dpt offre un bon nombre de nos services sans frais supplmentaires. Nous sommes heureux d'apprendre que cela rpondra vos besoins pour votre transaction plus tard cette anne.Sincrement,L'quipe des services de dptReview fromSusan H
Date: 15/02/2024
1 starI was gifted "The Perfect Gift" card but its 's far from what the name should be! Its a **** essentially unless you use it immediately. Apparently, simply via purchase, you are agreeing to them ******** the equivalent of your purchase if you do not use it within a year -- despite the "expiry" date being much longer than that. Completely misleading and deceitful and 100% should be illegal. Its absolutely allowing ******** from the average citizen. No signature was required or other form of agreement or anything highlighting the fact you are on a time limit to keep your own money. Ridiculous made up charges. Yes its written in the terms that there is a maintenance fee but its says after activation - that is easily interpreted as after you begin using it AND a claim that "Funds never expire"!! I find this utterly unacceptable and I believe it is illegal in other places. Its time for it to be made illegal across the board. People are hurting enough in todays economy without having gifts stolen from them -- by *************** corporations I might add. Violation of rights going on that needs more light shed on is an understatement. You should be ashamed People's "Trust" and perhaps ** and **** too if they are wiling partners!Review fromDouglas M
Date: 28/11/2023
1 starDouglas M
Date: 28/11/2023
This is the 2nd time that I have had an issue with this bank. Nobody can answer a question and the simply offer by way of explanation that this is procedure and that a hold on my funds wont be released until Nov. 30 when the issue arose on Nov.21st. I explained that this hold was unacceptable so I request an official complaint and was finally sent an further explanation that their complaints process, step 1 takes 14 days. My financial issue is one where time is of the essence and nobody seems in the least interested in helping me out.As other reviewers have pointed out they appear to do everything in their power to delay & block transactions and hold on to your funds for as long as they legally can. Last March I was unable to utilize the option for a call back, ended up waiting on the phone for hours only to get dropped. Then the part on their website, to contact them, well forget that, the message wont go when you hit the submit button or you get a message that only numbers, letters, commas and periods can be usedso I removed any characters that werent those for things, AND it still didnt submit.I am so through with Peoples. ********* is by far a better online choice.Peoples Trust Company, part of Peoples Group
Date: 30/11/2023
We are sorry to hear about your experience. As per our call, we have initiated the transfer on November 28th. Please feel free to contact us directly if we can be of any further assistance. Thank you again for your patience and for taking the time to share your feedback.Review fromSarah L
Date: 22/03/2023
1 starSarah L
Date: 22/03/2023
Je suis cliente depuis plusieurs annes chez Peoples jai toujours reu auparavant un excellent service et en franais en plus! Mais depuis 3 semaines je te tente de les joindre et impossible de parler qui que ce soit. Jattends interminablement sur les lignes, je laisse des messages, des courriels et personne ne me rpond ou ne me rappelle. De plus, mon compte en ligne a t bloqu alors je nai plus accs mes fonds, je suis extrmement inquite! Que se ***se-t-il? La banque est-elle en difficult? Sont-ils en train de bloquer les transactions? Jai un placement qui arrive chance dans quelques jours et je ne suis mme *** capable de donner mes instructions!Du jamais vu chez Peoples!Je me demande srieusement si par scurit il ne vaudrait *** mieux que je me retire!
ENGLISH TRANSLATION:
I have been a customer for several years at Peoples and have always received excellent service before, and in French too! But for 3 weeks I've been trying to reach them and I can't talk to anyone. I wait endlessly on the lines, I leave messages, emails and no one answers me or calls me back. In addition, my online account has been blocked so I no longer have access to my funds, I am extremely worried! What is going on? Is the bank in trouble? Are they blocking transactions? I have an investment that is due in a few days and I can't even give my instructions! Unheard of at Peoples! I seriously wonder if for safety it would not be better that I withdraw!
Peoples Trust Company, part of Peoples Group
Date: 23/03/2023
Nous sommes vraiment navrs de lire votre exprience et souhaitons nous excuser pour ne pas avoir rpondu vos appels et courriels plus tt. Nos taux avantageux ayant gnr un volume d'appels extrmement lev, il tait difficile de rpondre de nombreuses demandes dans des dlais acceptables. Nous tenons vous rassurer er confirmer que plusieurs initiatives sont en cours pour amliorer notre service et notre temps de rponse. Je crois que vous avez parl avec l'un de nos reprsentants aujourd'hui afin que nous puissions rtablir l'accs vos services bancaires en ligne. Merci encore pour votre patience et d'avoir pris le temps de partager vos commentaires.Review fromDiana B
Date: 08/03/2023
1 starDiana B
Date: 08/03/2023
Been trying for the past 6 months to get a statement of accounts to settle an estate. I am starting to suspect that they do not wish to relinquish funds and thus are using delay tactics. Like other reviewers here it is very difficult to get someone to speak to and they leave you hanging on the robocall till it finally disconnects saying all the operators are busy. No callback as promised. *** ********* **** **** ** ******* ** ******* **** *** **** ** **** **** *******.Peoples Trust Company, part of Peoples Group
Date: 09/03/2023
We are very sorry to hear about your experience and can only apologize for not following up on your multiple contacts. Please rest assured that it was never our intention to ignore your request to have your estate settled and I note that you have sent us the required documents a while ago. We fully agree that this delay was too long and not reflective of our usual standards. I believe that you have spoken with one of our representatives today who confirmed the next steps to have the estate completed. I would like to thank you again for your patience and hope we could restore your confidence with Peoples Trust.Review fromJun Y
Date: 07/03/2023
1 starJun Y
Date: 07/03/2023
Recently I was attracted by the great GIC rates of People ************** and submitted all required information to People ************** to open an account. After 10 days waiting, I still have not receive my initial account information. I sent emails to this bank but no response. I called the customer services in morning, afternoon and all the possible windows but no one responded at all. The products from this bank look great but the services are terrible.Peoples Trust Company, part of Peoples Group
Date: 07/03/2023
We are very sorry to hear about your experience and can only apologize for not responding to your email earlier. Please note that during this busy season, we are experiencing higher than normal contact volumes and are doing our very best to respond to each customer. We have received your application on February 27th and believe that a member of our administrative team sent you a confirmation the following day. I understand that your account was not fully setup which usually takes a few additional days at this time of the year but please rest assured that you would have been able to take advantage of our great rates. I note that you decided to cancel your application for this year after speaking with one of our representatives: we understand your decision and hope you consider investing with us in the future. Thank you again for your patience and for taking the time to share your feedback.Review fromR. S.
Date: 28/02/2023
1 starR. S.
Date: 28/02/2023
Terrible customer service! GICs automatically renew unless you call them but they won't answer their phone and they won't return your calls. I emailed several times before I got an incorrect response and now have called and left several message with no calls returned.Peoples Trust Company, part of Peoples Group
Date: 28/02/2023
We are very sorry to hear about your experience and can only apologize for not returning your call earlier. Please note that during this busy season, we are experiencing higher than normal call volumes and are doing our very best to respond to each customer. I completely understand that we should be able to respond to urgent banking queries faster and well do our very best to improve our service in the future. I believe that you spoke with one of our representatives today so we could proceed with your maturity instructions. Thank you again for your patience and for taking the time to share your feedbackR. S.
Date: 28/02/2023
I received a phone call today from People's Trust and the girl was very nice. I forgot it was RRSP deadline and consider their apology for the delay sufficient. Please remove this bad review.Review fromSophina G
Date: 21/02/2023
1 starSophina G
Date: 21/02/2023
I have the same feedback as reviewer ********** on Feb 16. There is absolutely no way to reach them and I cannot access my online account. 2 emails over the past 3 weeks have gone ignored. Endless attempts and wait times of over ************************************* disconnects. There is no way to leave voicemails. I simply need to reach them to access my account and transfer my funds elsewhere at this point. Not worth the additional interest. Id prefer a peace of mind!Peoples Trust Company, part of Peoples Group
Date: 01/03/2023
We are very sorry to hear about your experience and can only apologize for not returning your call earlier. Please note that during this busy season, we are experiencing higher than normal call volumes and are doing our very best to respond to each customer. I completely understand that we should be able to respond to urgent banking queries faster and well do our very best to improve our service in the future. I believe that you spoke with one of our representatives today so we could restore access to your online banking. Thank you again for your patience and for taking the time to share your feedback.Review fromShelly H
Date: 27/01/2023
1 starShelly H
Date: 27/01/2023
******** ********* I called the call center all day long due to account is locked, but was not able to reach out anyone! | opened a *** account online, but now not plan to save money with this company! Horrible!Peoples Trust Company, part of Peoples Group
Date: 30/01/2023
We are really sorry to hear that you were disappointed with the extended waiting time : please note that our great rates have generated higher than normal call volumes and therefore, callers may experience longer wait times. Please rest assured that we are fully committed to respond to each customer in a timely manner either when you leave a voicemail or request a callback. I believe that one of our agents gave you a callback on Friday afternoon (January 27th 2023) and managed to resolve your password issue: if this is not the case or if you have any questions, please let us know and we will be happy to contact you at your earliest convenience. Thank you again for your patience and for taking the time to share your feedback - Peoples Group Customer Service Team.
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