Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:24/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 22 2022 384.00 was debited from my account but the services I applied for I didn't qualify for so on may 3 2022 at 12:16 pm I asked for a refund from Brad the manager . He has ignored all calls and text messages from that day on and won't respond . I do have all text messages saved .
Business Response
Date: 24/05/2022
Hey there, we have been trying to speak with ****** to give him his refund since May 3rd. He has not responded to us since all we asked for was to speak on a call so we can confirm it is him requesting the refund and not someone with his phone. I sent him another text on May 22nd so 2 days ago saying we can avoid the phone call since he does not seem like he wants to speak, he just needs to send us his e transfer email to get his refund as we stated in this reply on May 22nd, 2022.Customer Answer
Date: 25/05/2022
Complaint: ********
I am rejecting this response because: when i asked about a refund that should have been said out right as i can not read between the lines . i will not verbally contact you ! BBB is my verbal .thank you
****** ******
Sincerely,
****** ******Business Response
Date: 27/05/2022
Hi there, we have refunded Mr. ****** today via e-Transfer.
The password to accept the EMT will be below:
******
****** ** ******* **** * ******* ****
Customer Answer
Date: 28/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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