Business ProfileforHandy Appliances Ltd.

Avoid Handy Appliances!! I booked Handy Appliances to repair a small dishwasher that had a cracked hose. I paid the initial approximately $135 diagnostic fee. The repair person didn't have a replacement hose in the truck, it had to be ordered and I waited a week for it to arrive. When the fellow was here diagnosing, I asked him how much it would be for the install and he very clearly said that I would only have to pay additionally for the part. The part was $79. But, I was subsequently charged the $79 for the part plus $148 for install labour. You are sent an email asking that you approve the charge, but when it says Total $227 plus tax, you can easily think that is the full total, especially since at the start I been told that the repair would be about that amount, so it looked right. It says in small print that that doesn't include the diagnostic fee. This is a warning to anyone considering using Handy. Do not listen to what the repair person tells you. While a nice guy who did good work, he does not override their small print. I assumed that he represented the company. The diagnostics took just minutes, and the repair less than half-hour. My total was closer to $400 including the diagnostic fee. I won't use Handy Appliances again.