Business ProfileforRemitly Canada Inc.

Subject: Urgent Complaint Regarding Incorrect Transfer via Remitly Dear I am writing to express my deep dissatisfaction and frustration regarding a transfer I made through Remitly on May 15th, 2024. Unfortunately, the transfer was sent to an incorrect account number, resulting in a significant inconvenience for me.Initially, one agent affirmed that the account number provided was accurate, only for another agent to contradict this statement by claiming that the last four digits did not match. Now, I am being informed that the entire account number I entered is incorrect. This raises several alarming questions. Firstly, why was I not promptly informed of this discrepancy on the very first day? Secondly, why is there a constant shift in Remitly's stance on the matter? Thirdly, if indeed the account number was incorrect and did not match the associated name and phone number I provided, why was the transaction not halted at that crucial juncture? What is the purpose of collecting personal information such as name and phone number if Remitly's protocols fail to prevent such errors and discrepancies? It is evident that Remitly's processes are deeply flawed, causing grustationa nd distress Its been a month now I have diligently explained my problem to approximately ***** agents, yet to no avail. Each time I call, I am met with the same repetitive request to explain my issue once more, without any resolution.I have been repeatedly told to wait for an entire month, with no indication of proactive efforts to resolve the issue. The constant reassurances that the matter is being looked into are devoid of substance, as there has been no progress to report .The excuse that the bank is not responding is unacceptable, as it should not absolve Remitly of its responsibility to address the situation promptly and effectively.Sincerely,******