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Business ProfileforMonos Travel
Current Alerts For This Business
Pattern of Complaint:
As of January 5 , 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Product Issue:
Consumer complained that they received poor products.
The customer stated the product was not up to standards advertised by the business.
Delivery Issues:
The business had issues completing the delivery to the consumer for which no explanation was provided.
The service/product was not delivered on time or the consumer was not properly notified of delivery.
Refund / Exchange Issues:
Consumers are having trouble receiving their refunds from the company after going through their process.
The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues:
Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
Customers expressed payment issues.
Customer Service Issues:
Consumers are experiencing no follow-up or contact from business for a long period of time.
Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues:
Credit report corrections required due to lack of customer service.
Lack of understanding on loan products due to improper explanations.
We offered Monos Travel. the opportunity to address the above identified patterns. We did not receive their response.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2131 W 4th Ave, Vancouver, BC V6K 1N7
- BBB File Opened:
- 29/12/2021
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
47 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
31/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
19 Customer Reviews
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Most Recent Customer Review
Alexandra B
15/08/2024
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