ComplaintsforScotia Pardon & Waiver Services
Current Alerts For This Business
Customer Service Issues
Consumers complained that the business is no longer responding to their emails or phone calls.
Refund/Exchange Issues
Consumers complained that they weren’t given a refund on services not rendered.
Contract Issues
Consumers complained that they didn’t receive services as outlined in their contract.
Service Issues
Consumers complained that they didn’t receive the service they paid for.
Billing or Collection Issues
Consumers complained that they didn’t receive the service they paid for.
We offered Scotia Pardon & Waiver Services the opportunity to address the above identified patterns. We did not receive their response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
25/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Almost $700 to Scotia pardons , was told I had six months to complete the paperwork and get my fingerprints done and sent in. I did not get my prints done in time as I do not drive. Emily G***** called me and asked me to pay over $1000 to keep my file open and proceed to get the pardon. I told her I couldn't pay that. She then talked to her supervisor and said that my first payment did not go through. So they would only ask for the original amount of almost $700. I repaid it. Made sure to have all paperwork filed and sent in. I made the appoint for my fingerprints. Had them done and sent in. And took a picture of the final paperwork done and the envelope with the correct address on it taken before I went to the mailbox and mailed it that day. This was well within six months. . And Emily G***** called my months later and asked for a payment of over a thousand dollars to keep my file open. I told her I'm not paying *** that I had my paperwork filed and prints sent off within the six months. Emily very rudely said " could, would, should, I'm not helping you. I'm terminating your file". She will not return any of my calls she won't text me. I can't get in touch with anyone from Scotia pardons. Her behaviour was completely unprofessional!!Initial Complaint
17/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I applied for a pardon in late 2019, I paid for my pardon and waiver $789.00 plus I paid for express on it. I was sent for 2sets of finger prints another $100. On April 17; 2021, I received an email from Dale K***, CEO and Founder of Scotia Pardon and Waiver Services, assuring me his personal commitment to following through with all paid clients. On August 18th, I received another email to inform me of outstanding fines with the ******* **********. I called *******, paid these fines and emailed Dale K*** and Scotia Pardons on Aug 19, 2021, that ******* would forward the documents. I continued to email Dale and support at Scotia Pardons to follow up and find out the progress of my file. Emails were sent in November, December and January 2022. I have never heard back from anyone. My final email dated January 12, 2022 bounced back to me “ Delivery has failed. There email address has been shut down. I have also made several attempts to call the number and contact through their website. I still have not heard back from anyone.So any help would be very appreciated thank You. ****** ********** *********Initial Complaint
02/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A charge of $342.84 on my ********** Nov. 28/20121. almost a year since I last hear from Scotia Pardon plus my the money to start my pardon which changed from the ordinal price $475.00 to $675.00. after giving them my credit card number. I tried to call and e-mail them, but the phones have been disconnected. And there is no response from any e-mails over the year. I have all e-mails from the beginning.Initial Complaint
02/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I hired Scotia pardons for us travel waiver in December, 2018. I paid 532.00$. Paperwork was received, filled out and returned the package to the address on the paperwork which was Vancouver. This was supposed to be a six month process. December 2020 they contacted me for incomplete information and a Re activation fee of 342.84. I told her to just forget about it and she ********** myself with collections. Resent all information they wanted plus fingerprints in January 2021. June 2021 they charged me again 342.84 for a Re activation fee plus another set of fingerprints November 2021 they have charged me another 342.84. I attempted to call they never returned the message. Now the phone is temporarily out of order. This has been three years since initial contact. This process was supposed to be completed in six months. I have followed through on my part four times. They have not provided what they advertise. They have taken 1560.52 plus cost of fingerprints and mailing. I have received nothing. I want this to end. I would love to have a refund but I know they will not do that. Scotia Pardons & waiver services inc 200-2010 Winston park dr Oakville, Ontario L6h5r7Initial Complaint
01/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
scotia pardons has decided to reinstate my account and take money twice in a week from mhy bank account with no consent or authorization.nov 23 342.84$ nov 30 the same amount again.my business with them was finished oct 2020.how can they just take a pensioner money out of my account when they have done nothing and I have the emails proving that they decided not me to reactivate my account without being allowed.so my rent will bounce and * **** ** ** *** ****** **** ** *** ** * ******** *******.they are not answering my emails in over a week since the first charge and took money again on the 30th.Please help me ****** * **** ********** **** * ********* ********Customer response
29/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your concern and your help I should have got a hold of you I've been dealing with my **** ** ******** I escalated my fight with them they agreed with me with that what they were doing was not right and actually just returned my funds but thank you very much this company has never even once contacted me even though they said they would it's been a month now **** *** ********* no wonder they're not accredited but thank you for all your help I really appreciate it have a happy holidays to everybody
Sincerely,
**** *******Initial Complaint
29/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had started the process of getting a Pardon/Waiver 2 years ago at this point, I understand that Covid has caused Major delays but to not get any response to phone calls or emails is not good. Now their Number is Not in service. Recently (As of today) they attempted to process another $350 charge on my card with no invoice or attempted contact. I either want the Pardon/Waiver completed or a Full Refund so i can go elsewhereCustomer response
29/11/2021
I have attempted to reach them by phone as of this morning being the earliest to which i received a message that the number is NIS,
when sending emails to them i get the following email which has been the same one since Dec 2020
Also attached is the last update we received in April and since then no other replies have been given. all other forms of contact had been submitted through the contact us page on their website as all emails returned the attached or were rejected
Initial Complaint
29/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the start of 2020 I applied for a pardon with Scotia Pardons. I was very unsure but the owner Dale K*** assured me that I would get approved and not to worry. I paid the full price of just under 1500$. In Oct of 2020 they asked for another 80$ e-transfered for my court records. From that point on I could get a hold of anyone. I sent emails and called. I finally got an email back telling me that it was covids fault and someone would get a hold of me in September 2021. I have not heard from anyone. Yesterday 350$ was take off my credit card, this transaction was not approved as the last email I sent them I was asking for my original money back. I contacted the credit card company and told them it was a ********* charge and they are refunding me my money. This company is a ****, all there numbers are disconnected and they do not email anyone back and continue to try and take money that wasn't approved, discussed or anything.Initial Complaint
12/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have paid for services regarding a waiver to the US, and nothing seems to be happening, can not communicate with the company either by person, phone calls or e-mails. I did get an e-mail that the case is continuing, but nothing happening since. I will be glad to forward all the info, if it is necessary. Please let me know how to proceed. I have paid approx. 1300 dollars and no result. Thank you, ******Initial Complaint
10/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I applied for both the Canada Pardon Suspention and the US Waiver to US Waivers and Pardons Services Inc (Scotia Pardons Inc) sometime Between June -August 2020. My caseworker was a Ms. Maya G*******, * ************. I submitted all of the requirements they needed including fingerprints, **** fees and other related documents which I have all upoaded for your review. Incidentally, this is my second application as I did not get a Case or reference No. the first time. They said it would take 6 months to a year to process. The pandemic then came. I followed up after 7 months but all their numbers were all disconnected and an answering machine just referred us to go to *************************. I did so on numerous occassions and finally got a General Letter addressed to all applicants from CEO Dale K*** apologizing for the inconvenience and assuring everyone that the applications are still in progress but with delays due to their staff and government workers working from home which is quite understable and that we can email him directly too. I followed up again after 2 months with a direct email to Mr. Dale K*** but did not get a response. I followed up agin last month with a direct email to Mr. K*** and mentioned that If I don't hear from them, then I will be obligated to report and file a claim with you *** *** ***** To this day there has been no response. I find it very unprofessional and the least they could do is at least send me a reply. Please help me rectify this problem Thank you.Initial Complaint
10/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been dealing with Scotia Pardons and Waivers since 2017. I sent the last payment by certified check for my pardon in the amount of $635.00 and they recieved it Nov. 7, 2019. I also sent the last remaining paperwork to them Dec.3, 2019 and have not heard anything back. I have sent numerous emails to Heather B**** who has been assigned to my case and also emailed on their portal with regarding the status of my pardon again no reply. I've been calling thier number since February of this year, nobody answers. I'm a little frustrated.
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Customer Complaints Summary
31 total complaints in the last 3 years.
1 complaints closed in the last 12 months.