About

Local BBB:

BBB serving Mainland British Columbia

BBB File Opened:

11/12/2023

Business Started:

29/3/2023

Business Incorporated:

29/3/2023

Business Management:

Yu Ta Cheng, Managing Director

Additional Information

Refund and Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. 
Due to the nature of bullion prices fluctuating, all sales of bullion products, including gold, silver, and platinum bars and coins, are considered final. We are unable to accept returns on these items.
The decision to not accept returns is based on the volatile nature of bullion prices. We cannot accommodate returns when prices decrease, as this would prevent us from offering competitive pricing to our customers.
However, we encourage customers to consider selling their bullion products back to us. We are committed to providing competitive prices for precious metal products when customers choose to sell them back to us. Please contact our team to discuss the selling process and receive a quote for your bullion products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Please note that this policy is subject to change without notice

Business Categories

Precious Metal Dealers, Bullion Coin Dealers, Gold Sellers, Silver Sellers