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          Find a Location

          Clearly has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Clearly

              961 Robson St Vancouver, BC V6Z 2V7

            • Clearly

              2152 West 4th Ave Vancouver, BC V6K 1N6

            • Clearly

              317 Queen St W Toronto, ON M5V 2A4

            Business ProfileClearly

            Optical Goods
            Multi Location Business

            Contact Information

            961 Robson St

            Vancouver, BC V6Z 2V7

            Visit Website
            Email this Business
            (866) 414-2326

            Customer Reviews

            1.17/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            78 complaints closed in last 3 years

            61 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Clearly has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Clearly

                961 Robson St Vancouver, BC V6Z 2V7

              • Clearly

                2152 West 4th Ave Vancouver, BC V6K 1N6

              • Clearly

                317 Queen St W Toronto, ON M5V 2A4

              Location of This Business
              961 Robson St, Vancouver, BC V6Z 2V7
              Email this Business
              BBB File Opened:
              2/2/2004
              Years in Business:
              23
              Business Started:
              1/10/2000
              Alternate Business Name
              • Coastal Contacts
              Business Management
              • Ms. Elizabeth Villanueva, Manager of Customer Service
              Contact Information

              Principal

              • Ms. Elizabeth Villanueva, Manager of Customer Service
              Additional Contact Information

              Fax Numbers

              • (866) 333-6810
                Primary Fax
              • (800) 580-5761
                Other Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              78 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/06/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Transaction Date December 31, 2023 Paid $122.17, and my invoice shows paid in full Received my two boxes of contact lenses Placed new order for two boxes of contact lenses May 31, 2024, paid invoice in full for $125.17 Looking at my credit card statement Clearly charged not only the $125.17, but an additional $58.94.The $58.94 was charged to my card without any authorization or notice to myself. I reached out to the company and they tell me there was a billing issue with my order from December 31, 2023, so they are charging the additional balance owed. Okay fine, if I owe something no problem, but to just take money from y card without any acknowledgment or authorization, you can't just do that, especially when the issue was with their system. I ask the question, what if I didn't have that amount on my card or it was my last $58 to feed my family, I need to authorize and be informed if you're going to take money from me that I didn't agree to or know was even owed. No one called me in January 2024, or now or tried to even email me letting me know I owed money. Order # for the December order is ******* and my most recent May 31, 2024 order is ********.
              Read More
              Read 77 More Complaints

              Customer Reviews

              30 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sarah E

              22/06/2024

              I have ordered from clearly several times but this time was different the last pair of glasses I recieved had damages in the lenses and I just recently made another order that stated November as the ship date so I inquired about this and was told not to worry it should only still take 2 weeks so I proceeded with my order only to recieve and email today saying all my lenses are backordered till the end of the year and that they will not allow a refund which is absolute garbage I feel like I was scammed. I won't be ordering again.

              Clearly Response

              01/07/2024

              Thank you very much for your feedback. We regret to know that there are some areas in our service that were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We'd love to be able to help out when things don't quite go as planned, and one of our customer care teams will be reaching out to you to provide further support. -**
              Read 29 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

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              BBB Reports On

              BBB reports on known marketplace practices.

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