Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
16/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had called Absolute Roofing to come and repair our skylight that was leaking and inspect the roof. They said that the skylight leak was due to the skylight needing to be changed. We went ahead with this and after the job was done, I noticed it was leaking still. They came back and put on the skylight again and said it was fixed. Yesterday (5/15/2022), there was heavy rainfall it it started leaking again and this time there was a lot of water dripping down (pictures attached). Absolute came and looked at it and said that the membrane underneath the tiles had holes in it and there was a hole under some wood. Greg had said that the first time the guys came out to fix it they should have checked this all but did not so it was their mistake. We had a second issue by our back door and the guys said that the back gutter needed some support put to lift it up so the leak would stop. They did this and again the leak was still there. Greg came again and checked and said that the guys did not look carefully by lifting the tiles up to see what needed to be fixed and also there were some cracked tiles that needed replacing. Greg had to come in and look thoroughly to find the issue. This is unacceptable that we had to have them come back 3 times for the skylight repair and 2 times for the back door leak. This could have been avoided if the initial inspection had been done thoroughly. I have attached the invoices and pictures of the area leaking on 5/15/2022. I spent close to $14000 on the repairs and with all this not being done properly the first time * ***** **** **** ************ ** **** *** ****** * *** ** ***** ****** ** ***Customer response
16/05/2022
I would like some type of refund. The service was unsatisfactory.
Business response
25/05/2022
We contacted the client and our production manager went out to review the work done. The client has a valid complaint. Some work was fixed and we are working to resolve the final outstanding issue to the client's satisfaction.Customer response
25/05/2022
Complaint: ********
I am rejecting this response because: I am still waiting to be contacted about the final outstanding issue. I was supposed to hear back last Friday but have not received a reply yet. I was going to wait until this Friday to give them time as they said the owner had been out of town last week. Until I hear back I do not agree to resolve this complaint.
Sincerely,
******* ******Business response
07/06/2022
Our production manager met with the client last Friday. A refund is being issued for the gutter sloping. We believe the client is happy with this and the issue resolved.Customer response
09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.