Business ProfileforKits
Current Alerts For This Business
Pattern of Complaint:
As of July 28 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Billing and Collection Issues
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Credit report corrections required due to lack of customer service.
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Lack of understanding on loan products due to improper explanations.
Refund / Exchange Issues
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Consumers are having trouble receiving their refunds from the company after going through their process.
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The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
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Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
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Customers expressed payment issues.
Delivery Issues
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The business had issues completing the delivery to the consumer for which no explanation was provided.
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The service/product was not delivered on time or the consumer was not properly notified of delivery.
We offered Kits Eyecare Ltd. the opportunity to address the above identified patterns. We did not receive their response.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1500 Yew St, Vancouver, BC V6K 3E4
- BBB File Opened:
- 12/11/2021
- Years in Business:
- 5
- Business Started:
- 19/10/2018
- Alternate Business Name
- Kits.com Technologies Inc.
- Opticontacts
- Kits Eyecare Ltd.
- Business Management
- Nicholas Bozikis, Director
- Contact Information
Principal
- Nicholas Bozikis, Director
Customer Contact
- Nicholas Bozikis, Director
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
20 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
123 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pamela R
1 star22/08/2024
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