ComplaintsforReliant Communications Inc

• Initial Complaint

  26/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  At the beginning of August, 2024 my employee received a phone call at work from Reliant Communications stating that our current telephone/internet provider (***********) was getting their lines upgraded and had contracted Reliant to provide service for the two week period that the upgrades were happening. My employee was told that this service would be at no cost to us and that if we decided to keep the extra line after the upgrade was completed, we could at a cost of $34.85 per month. After asking if there would be any charge, she was told multiple times that there would be no charge. When she told me this later that same day, I called Bell Aliant and they said they were not upgrading their lines, she was completely lied to and it was most definitely a scam. I asked for **** to document my call/inquiry in case there was a later charge. They did but they said they couldnt do anything about it unless there was a charge. They said that if I agreed to the service, there was nothing they could do. When I got the next bill, there was a charge for $34.85 and I called Bell Aliant and they agreed to take it off our bill but they said we needed to cancel the service with the company. I have since emailed the Reliant Communications asking for the service to be cancelled and have not received a response. I have called their customer service number and am put on hold every time and after being asked to stay on the line your call is important to us the line automatically hangs up within one minute every time. I have called dozens of times over the past couple of days and it consistently hangs up on me. I have no way to get ahold of these people to cancel this service.

  Business response

  26/09/2024

  Hello. We apologize for any confusion during the sale of our service. We will also be looking into our customer service as to why you had issues reaching a representative on the phone. We could not find any email correspondence with the email address you provided, showing us that you were trying to cancel. However, we have cancelled your account. Thank you.

  Customer response

  27/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that since they actually responded and offered to cancel my account, this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  21/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  June 15, 2023 Falsely charging $38.68 through *************. through third party **************** was not open at 12:02 a.m. and would never accept a collect call (if this is what they claim??)

  Business response

  24/07/2023

  Hello. This charge is for your **** phone service. We show your account as being enrolled on May 4th, 2023 by ****************** (Full name can be provided privately). Thank you.

  Customer response

  25/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:  We did not sign up for VoIP phone service.  ****************** would have never authorized this as she does not have authorization to do that for the business.  Please provide proof of written agreement or with full conversation (which shouldn't be allowed for a service to be signed up for) that we wanted this, and that it was confirmed by someone within the business that was authorized, and not just a recording of someone saying yes.  If she said yes within the conversation at all for any reason does not give proof.  I have heard of this happening with others and this should be reprimanded.  ****** **** ** * **** *** ****** ****** ** **** ******  *** ***** ***** **** **** ****** **** ********* ** *** ** *** *** ***** ** *** ** ***** *********
  
  Sincerely,
  
  ***************************

  Business response

  26/07/2023

  Hello. I does look like the verification recording was already emailed to you. However, if you did not receive it, please contact us. Our email is: *********************************

• Initial Complaint

  21/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a phone call at my business from Reliant Communications saying they were calling on behalf of **** MTS to authorize telephone line upgrades in our area and are setting up a backup line while work is being done on the **** MTS infrastructure. This way the business would not have any disruptions in service during the work. They got very aggressive when I started asking more questions so I got on the customer service chat with **** MTS during the call and was informed that no one at **** MTS was aware of any of the upgrades they were describing. ** *** ** ******* *** ************ ******* ** ***** ***** *********** ** ***** *** **** ********** ** ******* ****** The only info I allowed them to confirm was our address and phone number which is publicly available so no harm done but businesses and individuals beware.

  Business response

  24/07/2023

  Hello. I am sorry to hear that you did not have a good experience with our company. I do apologize for that mis-information provided by our out-sourced Marketing Team, I will make sure this is addressed. I am able to confirm that no account was created. Thank you.

• Initial Complaint

  24/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have been getting charged from Reliant Communications for "Long Distance" charges through **** ************since 2020 and we have never signed up to their services. I called them and they said that "*****************" verbally agreed to sign up to their services. This is a total **** we didn't even have someone by the name of that at our business at that time. It is total **. I want a full refund for every charge that was billed through the **** ****** Bills.

  Business response

  24/05/2023

  Hello. We do show that your company authorized our Toll-free service on 2020-02-18. By our records, the person that authorized this service was ***************, not *****. We can also provide you with the third part verification recording from when the service was authorized. And we do show that your account has since been closed. Thank you.
  

  Customer response

  25/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  There was nobody by the name of *************** in our business.*****; This is a family run business especially during time like the winter of 2020 right before Covid, we didn't have any employees either so stop making up things.&n**p; Give ** a full refund.&n**p; We have never authorized your company to charge us.

  
  Sincerely,
  
  *************************

  Business response

  26/05/2023

  Hello. For a refund, we would need to know the amount you are requesting for the refund. Thank you.

  Customer response

  30/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  From February, 2020 until now we were charged a total of $1022.40 through **** ****** for a Long Distance Subscription charge that we have never signed up for.*****; I will attach a spreadsheet of the charges that were on our **** ****** Bill.*****; I will also attach a screenshot of a sample **** ****** Bill.

  How are you going to refund **?*****;*****;

  
  Sincerely,
  
  *************************

  Business response

  08/06/2023

  Hello. Please contact us directly at ********************************* so we can discuss your refund that we can issue. We can also supply you with the authorization recording for your records. For the refund we would also request that you send us copies of the invoices that you are requesting to be refunded. Thank you.

  Customer response

  15/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  waiting for bill from **** ****** for 2020 invoices*****;
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The date was around December. The company in question is called Reliant communication inc. They told me that they were working with ***** and that this was going to be a upgrade but they tried to switching me their long distence provider even though I am with another company for that service and they are trying to charge me $13.85 per month and 3 cents per minute for every distence call we make on our store number even though we are with another company already and they sent us an email saying they confirmed even though they don't have a written contract or document with any of our signatures.we have contacted ***** and they have Said that they were not working with ***** and this is false advertisement/scam to charge me for a service that is misleading. They couldn't even provide me our ***** account number.

  Business response

  11/01/2023

  Hello,

   

  I am sorry for any confusion that you may have experienced. We completed the verbal verification process on the phone with you around December 27th. During that process you agreed to use our company for your long distance services.

  If this is not what you would wish for, we could have cancelled your account outside of using the BBB Complaint Hub. I do not see any records on your account that your tried to contact us on this matter, or to close out your account.

  I am able to close your account for you though. Thank you.
  

  Customer response

  12/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  13/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In late October we received a call from Reliant Communications claiming to reaching out on behalf of **** Canada in regards to our long distance service. They claimed that our long distance service with **** was going to expire and that they are looking to take care of our long distance services for a much lower price. We agreed to their terms by saying "yes" to a few questions only to find out that we scammed once we received our **** Canada's statement. We were charged for calls outside of our hours of operation and billed directly through **** Canada. We found out that we were still covered for free long distance calls within North America by **** Canada and were told by them that this is a fraudulent activity. **** Canada requested us to contact Reliant Communications and cancel their service and email them a copy of Riliant Communications confirmation of service cancelation. We have contacted Riliant Communications and requested to cancel the long distance "service" however after contacting them twice we are still waiting for a cancelation confirmation email. It appears that they are only quick in scamming you and make you go through a lot of headaches to cancel their fraudulent service.

  Business response

  16/12/2022

  Hello. I am sorry that you did not have a great experience with the sales call. We do try to explain thoroughly that we are not affiliated with your local carrier, even stating that during the verification process, that process where you "agreed to the terms by saying 'Yes' to a few questions" as you stated in your complaint. It does look like your account was canceled the first time you contacted us at around 2pm on Dec 12th, and you were given your confirmation number and were told that a message will be sent to that person's supervisor to make sure that an email was sent to you. It seems, from your account, that you called in again at around 2:30pm on Dec 12th, again requesting the confirmation email. Then we received your email to us directly at 3:23pm on Dec 12th again stating that you were waiting for the email, but at that time you did state that the service was canceled via phone. And finally, it looks like we responded directly back to your email at 6:17pm on Dec 12th, stating the information that you were seeking, "The account has been canceled as of 12/12/2022. Your confirmation number is 084989." I am sorry you contacted us 3 times within 2 hours before we were able to send you an email, but being as short staffed as everyone seems to be right now, getting back to you within the same day still seems to be a pretty quick response time. Regardless, you requested the cancellation of your account and the confirmation email as part of your resolution for this complaint, it seems that we fulfilled both of those requests on the same day, back on Dec 12th. So I am not quite sure the necessity to file the complaint, but since both of those requests were both fulfilled on the Dec 12th, we can agree that this complaint has been resolved and can be closed. Thank you.
  

  Customer response

  16/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18562102,  I will be monitoring our upcoming phone invoices and we shall see if there are going to be any surprise charges on our telephone account; however, for the time being this resolution is satisfactory.

  There are many complaints online from various entities (dating as far back as 3yrs from my research ) who have gone through the same issues with Reliant Communications. This was an unethical method of conducting business and needed to be addressed and rectified ASAP the charges were false and possibly ongoing during this hard economic times.

  Perhaps Reliant Communications should direct its employees tasks more towards conducting ethical business and be better/faster in problem solving and sending response emails within the average 2hrs time that almost all others are following (it does not take more than a few secondsto send an email); rather than calling small businesses on their busy hours of operation and attempt to get them to sign up in order to charge them for false/fake 'long distance' calls when they are not even open/operating for business at 12:05am.

   

  Hopefully the account is actually CLOSED and I don't have to ever hear from Reliant Communications again.

  
  ****** *******

• Initial Complaint

  30/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Reliant Communications called for months some times multiple times a day trying to get us to switch from our local service provider to them for long distance that it would save us 30%. When I told them I spoke with my service provider and they weren't affiliated with them they kept calling insisting that they were. I have been calling to get the account they claim was opened and active for us cancelled but I can't get through. Being in Saskatchewan we are currently MST for time zone the first hold recording said thank you for calling reliant communications our office hours are monday to friday 7 am to 9 pm CST. I started calling around 3:15 pm MST so 4:15 CST. At 4:04 pm MST I got the our office is closed our regular office hours are Monday to Friday 9 am to 6 pm PST..... So that would have been at 3:04 PST that there office was closed during regular business hours. I just want the account cancelled and these random charges no one accepted to stop. They are scammers. When they initially kept calling I told them to send me something in writing stating that they worked for my local service provider they said it was in the mail and it was never received. Also told them that if they were a legit company that they should send me something requiring my signature to make changes as we don't make changes over the phone - this was also never received.

  Business response

  03/06/2022

  Hello,

  I am sorry to hear that you were not able to get a hold of us at our customer service line.

  I was able to find your account from the pictures you uploaded, and I was able to cancel your account.

  Your Cancellation Confirmation Number: ***************

  Again, we would like to apologize for your inconvenience and for the issues you experienced with our Marketing Team. These issues will be address.

  Thank you, have a great day.
  

  Customer response

  03/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  18/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Two months ago my workplace received a call from Reliant (however, the man I spoke to claimed to be with *****), and he explained that they had been trying to get ahold of us in order for us to decide whether we wanted to stay with our current long-distance provider, or switch and save money. Although I am not the person who handles finances, he portrayed this as an urgent issue so I felt forced to give an answer. So I unfortunately did authorize the switch in providers but after giving it some thought I wasn't sure of the legitimacy so I called ***** the next day and they knew the exact issue I was describing and said it was not them who called. Since then, we have been charged for several **** calls allegedly made around 12 am from our charity to a Vancouver number, and we know this is not at all possible. It has been such a hassle reversing this change and I want to warn others against this frustrating **** by this "company".

  Business response

  19/10/2021

  Hello. We would like to apologize for what our Sales Team rep told you on the phone. We can reassure you that the calls shown on your bill were not fake calls, however. The call record detail on your bill may not be accurate as far as the time of the call, the time shown is just an accumulation of when the call records were rendered, this also applies to the number shown for the call record as well. Your account does show as canceled for Reliant though. Thank you.

  Customer response

  19/10/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough to me.

   

  I want to thank you for your mediation in this issue.

  
  
  Sincerely,
  
  ****** **************

• Initial Complaint

  15/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We received a call from Reliant claiming to be from *****, and that they were taking over the long distance for *****. They ******* us into agreeing to their service and we have now been billed on 3 of our business lines for 5 months. These are ********** charges, and they ******* us into believing they were working for *****.

  Business response

  18/10/2021

  Hello. We are sorry about the confusion our Sales Team rep may have caused. I do not see any history in your account of contacting us to cancel your account. Because of this, I see that your account is currently active, with no outstanding balance. I will have a customer service representative contact you to confirm this request. In the meantime, we do welcome you to reach out to us as well to expedite your request. Thank you.

  Customer response

  18/10/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******** ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩