Business Profile

Telephones

Reliant Communications Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Reliant Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:25/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was contacted about this issue by Triton Global communications regarding my complaint with them. They told me I have never contacted them, which I have via email form on their website. They told me the charges are from Reliant Communications, which is unclear. Company has been charging our business phone lines (both landline and fax) $12 a month each for multiple years. Have contacted via email multiple times, no response. If you call the company to ask them to stop, they charge you for the call (found that out the hard way). **** can't seem to stop them. This company is a scam pure and simple, and because we are locked into a business phone line contract there is no way out. This company does nothing other than scam you out of your money.
Business Response
Date: 26/03/2025
Hello. We have no record of your attempts to contact us. We do apologize for this. However, I can cancel your account, as you are requesting.
Customer Answer
Date: 26/03/2025

Complaint: 23108907

I am rejecting this response because: I have attached a copy of the screenshot of my attempt to contact you. If you can provide confirmation this matter is cancelled, and I will not be charged for any future ******** please do so.

Sincerely,

****** ******
Business Response
Date: 26/03/2025
Cancellation Confirmation Number: 032625-2227RS02
Here is your confirmation that your account has been cancelled. Billing is processed on a 30-day cycle, there is a possibility of an additional charge during that period.
Customer Answer
Date: 27/03/2025

Complaint: 23108907

I am rejecting this response because: Please confirm both ************ and ************ have both been cancelled, and account will be credited any additional charges.

Sincerely,

****** ******
Business Response
Date: 27/03/2025
Both numbers are under account **********, which has been cancelled.
If you see any further charges, please contact us. Thank you.
Customer Answer
Date: 01/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a single fax line through ****** and Reliant LD has somehow managed to add a $14 long distance charge to every single month to our business fax line. Our phones are VOIP through a different provider, so there is no way that we made a call on our fax line. We complain each month to *****, but there is the charge again the following month. I think there may be fraud happening here. We don't have a relationship or account with ******************** LD BC.
Customer Answer
Date: 11/03/2025
It is a third party long distant provider on the ***** invoice.
Business Response
Date: 12/03/2025
Hello. We can get this taken care of for you. You are always welcome to contact us directly as well at our customer service line. Thank you.
Customer Answer
Date: 13/03/2025

Complaint: 23049533

Can you please let me know which number to call? I have never dealt with you, we aren't a client of Reliant LD.

Sincerely,

****** *****
Business Response
Date: 13/03/2025
This information should be able to be found on our BBB company profile page, as well as on our website.
I will include it below, but I am not sure if you will be able to view it, or if this messaging platform will auto-mask that information from you.
**************
****************************************************************************
Customer Answer
Date: 14/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I will contact the number provided.

Sincerely,

****** *****
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 12 2024 we determined that Reliant Communications Inc was adding Secondary Provider charges to our bill that comes from our actual telecom provider. We contacted them to dispute the charges and cancel the service as it had been set up fraudulently with a manipulated recording of a phone call. They stated they confirmed our account and services were cancelled on Dec 12 2024. We had another charge appear on our provider's bill on Jan 2 for $38.68, so we contacted them to dispute that charge. They stated that the billing cycle runs 30 days after the cancellation date, and would submit the dispute; we have not yet seen that refund cheque. On our current monthly bill from our provider 2 more charges have shown up from Reliant Communications Inc, on Jan 29 and Feb 24 for a total of $77.36. We want all services cancelled, we do not want to see any further charges, and we want these charges refunded.
Business Response
Date: 04/03/2025
Hello. We apologize for any inconvenience. It does appear that your account is cancelled and a refund should have been submitted. Please allow appropriate time for the refund to arrive. Thank you.
Customer Answer
Date: 05/03/2025

Complaint: 23012640

I am rejecting this response because: while we did receive the last refund cheque today, we also have continued to receive more charges on our provider's bill. This indicates that the service has NOT been properly cancelled. I need ALL services cancelled immediately and the currently billed amount of $77.36 refunded. We do not want to see any further charges showing up on our provider's billing.

Sincerely,

*** *******
Business Response
Date: 07/03/2025
Hello. We did realize that you had more than one account with us, under a different phone number. I can ensure that both accounts have been cancelled now. Please do remember because of the 30 day billing cycle, it is possible you may see another charge that was submitted before we cancelled the remaining account. If you do, please contact us directly to resolve the issue. Thank you.
Initial Complaint
Date:11/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charge appeared out of nowhere on my phone bill (business). They talked to an employee who did not authorize these charges. Scam artists abound. Some friends have also been charged without even talking to the company.
Business Response
Date: 11/02/2025
Hello. We do an independent third party verification for every new customer we obtain. This process ensures that the customer knows exactly what they are signing up for and the associated costs. Customers are able to inquire about the service and about cancelling, if desired. I was not able to find an account associated with the customer's information that they have provided. If the customer would like to ****** their account, please supply us with your account number. Thank you.
Initial Complaint
Date:29/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got called day before yesterday and a person on call said we are talking behalf of sasktel and we are doing wire change so we will be providing backup line and they said to do that they need my verification this is totally fraud and i thought its for real. I am an employee of a company. The only thing i want is to please cancel that account that your employers made by fraud for someone like me this type of fraud can distory their whole life. ****** the account that you made under this phone number and adress otherwise legal action will be taken
Business Response
Date: 02/12/2024
Hello. We are sorry for the experience you received during the sales call. We will be addressing this with our Sales Team. I am able to confirm that your account has been cancelled. Thank you for your feedback.
Customer Answer
Date: 02/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:26/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the beginning of August, 2024 my employee received a phone call at work from Reliant Communications stating that our current telephone/internet provider (***********) was getting their lines upgraded and had contracted Reliant to provide service for the two week period that the upgrades were happening. My employee was told that this service would be at no cost to us and that if we decided to keep the extra line after the upgrade was completed, we could at a cost of $34.85 per month. After asking if there would be any charge, she was told multiple times that there would be no charge. When she told me this later that same day, I called Bell Aliant and they said they were not upgrading their lines, she was completely lied to and it was most definitely a scam. I asked for **** to document my call/inquiry in case there was a later charge. They did but they said they couldnt do anything about it unless there was a charge. They said that if I agreed to the service, there was nothing they could do. When I got the next bill, there was a charge for $34.85 and I called Bell Aliant and they agreed to take it off our bill but they said we needed to cancel the service with the company. I have since emailed the Reliant Communications asking for the service to be cancelled and have not received a response. I have called their customer service number and am put on hold every time and after being asked to stay on the line your call is important to us the line automatically hangs up within one minute every time. I have called dozens of times over the past couple of days and it consistently hangs up on me. I have no way to get ahold of these people to cancel this service.
Business Response
Date: 26/09/2024
Hello. We apologize for any confusion during the sale of our service. We will also be looking into our customer service as to why you had issues reaching a representative on the phone. We could not find any email correspondence with the email address you provided, showing us that you were trying to cancel. However, we have cancelled your account. Thank you.
Customer Answer
Date: 27/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that since they actually responded and offered to cancel my account, this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:21/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 15, 2023 Falsely charging $38.68 through *************. through third party **************** was not open at 12:02 a.m. and would never accept a collect call (if this is what they claim??)
Business Response
Date: 24/07/2023
Hello. This charge is for your **** phone service. We show your account as being enrolled on May 4th, 2023 by ****************** (Full name can be provided privately). Thank you.
Customer Answer
Date: 25/07/2023

Complaint: ********

I am rejecting this response because: We did not sign up for VoIP phone service. ****************** would have never authorized this as she does not have authorization to do that for the business. Please provide proof of written agreement or with full conversation (which shouldn't be allowed for a service to be signed up for) that we wanted this, and that it was confirmed by someone within the business that was authorized, and not just a recording of someone saying yes. If she said yes within the conversation at all for any reason does not give proof. I have heard of this happening with others and this should be reprimanded. ****** **** ** * **** *** ****** ****** ** **** ****** *** ***** ***** **** **** ****** **** ********* ** *** ** *** *** ***** ** *** ** ***** *********

Sincerely,

***************************
Business Response
Date: 26/07/2023
Hello. I does look like the verification recording was already emailed to you. However, if you did not receive it, please contact us. Our email is: *********************************
Initial Complaint
Date:21/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a phone call at my business from Reliant Communications saying they were calling on behalf of **** MTS to authorize telephone line upgrades in our area and are setting up a backup line while work is being done on the **** MTS infrastructure. This way the business would not have any disruptions in service during the work. They got very aggressive when I started asking more questions so I got on the customer service chat with **** MTS during the call and was informed that no one at **** MTS was aware of any of the upgrades they were describing. ** *** ** ******* *** ************ ******* ** ***** ***** *********** ** ***** *** **** ********** ** ******* ****** The only info I allowed them to confirm was our address and phone number which is publicly available so no harm done but businesses and individuals beware.
Business Response
Date: 24/07/2023
Hello. I am sorry to hear that you did not have a good experience with our company. I do apologize for that mis-information provided by our out-sourced Marketing Team, I will make sure this is addressed. I am able to confirm that no account was created. Thank you.
Initial Complaint
Date:24/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been getting charged from Reliant Communications for "Long Distance" charges through **** ************since 2020 and we have never signed up to their services. I called them and they said that "*****************" verbally agreed to sign up to their services. This is a total **** we didn't even have someone by the name of that at our business at that time. It is total **. I want a full refund for every charge that was billed through the **** ****** Bills.
Business Response
Date: 24/05/2023
Hello. We do show that your company authorized our Toll-free service on 2020-02-18. By our records, the person that authorized this service was ***************, not *****. We can also provide you with the third part verification recording from when the service was authorized. And we do show that your account has since been closed. Thank you.
Customer Answer
Date: 25/05/2023

Complaint: ********

I am rejecting this response because:
There was nobody by the name of *************** in our business.*****; This is a family run business especially during time like the winter of 2020 right before Covid, we didn't have any employees either so stop making up things.&n**p; Give ** a full refund.&n**p; We have never authorized your company to charge us.

Sincerely,

*************************
Business Response
Date: 26/05/2023
Hello. For a refund, we would need to know the amount you are requesting for the refund. Thank you.
Customer Answer
Date: 30/05/2023

Complaint: ********

I am rejecting this response because:
From February, 2020 until now we were charged a total of $1022.40 through **** ****** for a Long Distance Subscription charge that we have never signed up for.*****; I will attach a spreadsheet of the charges that were on our **** ****** Bill.*****; I will also attach a screenshot of a sample **** ****** Bill.
How are you going to refund **?*****;*****;

Sincerely,

*************************
Business Response
Date: 08/06/2023
Hello. Please contact us directly at ********************************* so we can discuss your refund that we can issue. We can also supply you with the authorization recording for your records. For the refund we would also request that you send us copies of the invoices that you are requesting to be refunded. Thank you.
Customer Answer
Date: 15/06/2023

Complaint: ********

I am rejecting this response because:
waiting for bill from **** ****** for 2020 invoices*****;

Sincerely,

*************************
Initial Complaint
Date:10/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date was around December. The company in question is called Reliant communication inc. They told me that they were working with ***** and that this was going to be a upgrade but they tried to switching me their long distence provider even though I am with another company for that service and they are trying to charge me $13.85 per month and 3 cents per minute for every distence call we make on our store number even though we are with another company already and they sent us an email saying they confirmed even though they don't have a written contract or document with any of our signatures.we have contacted ***** and they have Said that they were not working with ***** and this is false advertisement/scam to charge me for a service that is misleading. They couldn't even provide me our ***** account number.
Business Response
Date: 11/01/2023
Hello,

I am sorry for any confusion that you may have experienced. We completed the verbal verification process on the phone with you around December 27th. During that process you agreed to use our company for your long distance services.
If this is not what you would wish for, we could have cancelled your account outside of using the BBB Complaint Hub. I do not see any records on your account that your tried to contact us on this matter, or to close out your account.
I am able to close your account for you though. Thank you.
Customer Answer
Date: 12/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****

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Reliant Communications Inc. is NOT a BBB Accredited Business.