Business ProfileforBrian Jessel BMW Pre-owned

I am writing to file a formal complaint against Brian Jessel BMW Pre-owned located in *********, regarding an unresolved issue with a tire warranty claim denial, which has caused significant inconvenience and financial burden.My name is ***********, owner of a 2023 *** ***** GC, purchased brand new from Brian Jessel BMW at the end of 2022. At the time of purchase, I also acquired an additional vehicle warranty that included coverage for tires and rims. On April 13, 2024, I found a nail in the left rear tire of my vehicle, based on my experience, it was in a position that rendered the tire irreparable. I immediately contacted ***************************** from the Brian Jessel Pre-owned department, providing him with the tire model and photos of the damage. He confirmed with the warranty company and ordered a replacement tire for me. I was under the impression that all costs would be covered by the warranty company or Brian Jessel.However, the situation did not proceed smoothly. After waiting over two hours at the dealership on April 17, I was informed that the warranty company had refused the claim, and I had to leave my car at the dealership. This was particularly inconvenient as I was in the middle of moving and urgently needed my vehicle. The second day, after not receiving any updates, I followed up with **** and was told that there was no progress in discussions with the warranty company. If I wanted to pick up my vehicle, I would have to pay $881.53 out of pocket. Given my urgent need for the vehicle, I reluctantly paid this fee so I could get my car back. **** promised to assist with the warranty claim and to pursue reimbursement, but I have not received any further communication from him since.I feel that I was coerced into making this payment, as I would not have elected for the repair services from Brian Jessel had I known about these complications. **** ********* ***** **** ** * ****** ************ I request a full reimbursement of the $881.53 from Brian Jessel.