Business ProfileforEternity Modern

I ordered a couch from Eternity Modern on September 21st 2023 and the couch arrived December 20th 2023. After unpacking all 7 boxes, we quickly realized the couch had horrendous build quality. The fabric on every single piece has flaws, which honestly, is the least of our problems. We ordered the seats in the 2 softest options offered, yet they are rock hard. Whats even worse, the couch (that is supposedly down) crinkles loudly like youre sitting on a plastic sheet. I emailed them immediately letting them know of the flawed build quality and that I would like to return the couch for a full refund. After sending them all the proof they requested, they took 9 business days to tell me that they will let me keep it and refund $1500, or replace it with another one. If they couldnt make it right the first time, not sure why Id have confidence in them making it right a 2nd time. After declining the offer, they said they dont normally offer refunds (which is a lie), but they would make an exception (with me taking an almost $3k hit) to return it. If I was simply changing my mind and no longer liked the style, Id be happy to pay the price. I, as the customer, did not make the horrible quality product, therefore I should not be the one financially penalized for receiving such a terrible product and needing to return it. This couch has been for sale on their website since December 2022. After going through all 13 pages of reviews on their website, Ive noticed there isnt a single review for the couch I ordered. Either Im the only person with in an entire year to order this couch, or no one has been able to write a good review on it (they only publish the good reviews on their website). They literally admitted the couch crinkles because of the faulty materials they used, and their resolution would cost me almost $3k to return it. Unacceptable business practices and Id stay far away from a company that tries to rip people off like this.