Business ProfileforGilmay Enterprises Ltd

In August to September, 2021 Gilmay replaced the flooring in my motorhome. I paid them almost $15,000. A few months later the carpet under the living area slide-out started bunching up whenever the slide was moved out. I had no plans to return to the Okanagan in 2022 but I had no choice as Gilmay needed to fix this and it entailed partial removal of the slide. In addition to repairing the carpet installation they were to fix a stabilizer that was not extending. They also replaced the house batteries. The 9/15/22 bill came to almost $1,000. On the way to where I was staying, the pantry door slid open. Apparently, they had broken the latch by forcing the pantry door open, rather than releasing the latch. It would no longer hold the pantry door shut. Further inspection of the ** indicated that someone had used their foot to slam my pantry shut and there was filth on my new bedspread. Also, the stabilizer did extend, but it would not extend into the vertical position, thereby not doing its job.I emailed the pictures of the damage and proof of the disrespectful way in which my ** had been treated but ***** (the owner) did nothing but defend the employee responsible. He did acknowledge, once I sent him a video of the non-working pantry door that he would buy me a new part. I was leaving the area and I could not return to Gilmay again. Besides, the replacement part needed to be ordered from Winnebago parts which he had not agreed to do..Once in **********, I ordered the part for the pantry door and had it installed. When I emailed the part and installation bills totaling $380.69 (US) to ***** at Gilmay weeks went by without a response. I emailed and I called but ***** did not return my calls or my emails. After spending close to $16,000 at Gilmay you would think they would do the right thing and pay for the damage they did. I have now been waiting for six months and he has not even offered to pay for the part, which he had previously indicated he would.