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Business Profile

Plumber

Callaway Plumbing & Drains Ltd.

Reviews

Customer Review Ratings

3.5/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromPatricia D

    Date: 28/05/2023

    5 stars

    Patricia D

    Date: 28/05/2023

    Service from Callaway so far has been outstanding. The person who schedules appointments is very knowledgeable and helpful. I also had to use their Emergency service - the plumber answered the phone and came right over. The bill was very fair for a 1.5 hour job on a Sunday! Great communication and professionalism.

    Callaway Plumbing & Drains Ltd.

    Date: 29/05/2023

    Thank you Patricia, Appreciate you taking the time to leave this positive review. We value your feedback and look forward to serving you again in the future, Blair Coates Office Manager
  • Review fromdan m

    Date: 22/04/2022

    2 stars

    dan m

    Date: 22/04/2022

    Not impressed with their prices and invoicing system. Billed $*** for replacing a regulator and installing an expansion tank- half an hour effective work. Materials were overpriced ****** **** ** **** **** ****** ****** ***** *** ***** No estimate provided before work and no receipts for the materials purchased* **** ****** ****

    Callaway Plumbing & Drains Ltd.

    Date: 03/05/2022

    Hi Dan, Sorry we didn't meet your expectations, You were charged for 1.5 hrs, the time it took to troubleshoot the plumbing problem, pickup material and do the job to fix the plumbing issue. Our hourly rate is $110/hr. When we install expansion tanks we also provide seismic strapping as well so it meets code requirements. You were charged a very fair price and if you wanted an estimate all you had to do is ask. We provide free estimates. A paid itemised invoice with the labour and material's would have been emailed to you for your receipt.

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